Simple Support Tickets

By susheelhbti

Description

Support Tickets
Users can submit support tickets from the front end. Admins manage and reply from the backend.
Email notifications
Automatic email notifications are sent when tickets are created or replied to.
Restricted access
Users see only their own tickets. Admins see all tickets.
Multiple categories
Tickets can be categorised as Disputed, Support, or Other.
Live Chat
Admins can use the Live Chat panel for real-time replies on a ticket.

Upload the plugin folder to wp-content/plugins/
Activate through the Plugins menu in WordPress.
Go to Support Tickets Settings in the admin menu.
Create three pages with the following shortcodes and select them in Settings:
- [sst_add_support_ticket] — ticket submission form
- [sst_list_support_ticket] — list of user’s tickets
- [sst_ticket_details] — individual ticket detail

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“Simple Support Tickets” is open source software. The following people have contributed to this plugin.

Renamed plugin to Simple Support Tickets
Fixed: XSS via JavaScript injection of ticket_id parameter
Fixed: Stored XSS — replaced html_entity_decode with wp_kses_post
Fixed: SQL syntax error (duplicate AND) in front-end close-ticket query
Fixed: wp_users join used wrong column u.id u.ID
Fixed: insert_id captured immediately after INSERT for correct ticket ID in emails
Fixed: meta http-equiv redirect inside ob_start replaced with wp_redirect + exit
Fixed: $_REQUEST replaced with $_POST in all POST handlers
Fixed: description column changed from varchar(100) to text
Fixed: esc_attr replaced with wp_kses_post for message HTML output
Fixed: wp_kses_post used for TinyMCE message/description fields instead of sanitize_text_field
Fixed: Capability checks added throughout (manage_options)
Fixed: Added ABSPATH guards to all PHP files
Added: Basic pagination on ticket list (20 per page)
Removed: Dead commented-out socket.io code
Removed: Hardcoded contact email from UI

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