Version 2.0.1 adds WordPress 7.0 compatibility, Core AI provider support, and improved cron cleanup on deactivation.<\/p>\n\n
This plugin is free. Additional features and premium support are available at:\nhttps:\/\/smartsupportdesk.com<\/p>"},"ratings":{"1":0,"2":0,"3":0,"4":0,"5":1},"assets_icons":{"icon-128x128.gif":{"filename":"icon-128x128.gif","revision":3373769,"resolution":"128x128","location":"assets","locale":"","width":256,"height":256}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3404350,"resolution":"1544x500","location":"assets","locale":"","width":1544,"height":500},"banner-772x250.png":{"filename":"banner-772x250.png","revision":3404350,"resolution":"772x250","location":"assets","locale":"","width":772,"height":250}},"assets_blueprints":{"blueprint.json":{"filename":"blueprint.json","revision":3544907,"resolution":false,"location":"assets","locale":"","contents":"{\"$schema\":\"https:\\\/\\\/playground.wordpress.net\\\/blueprint-schema.json\",\"landingPage\":\"\\\/wp-admin\\\/admin.php?page=smart-support\",\"preferredVersions\":{\"php\":\"7.4\",\"wp\":\"latest\"},\"phpExtensionBundles\":[\"kitchen-sink\"],\"steps\":[{\"step\":\"login\",\"username\":\"admin\",\"password\":\"password\"},{\"step\":\"installPlugin\",\"options\":{\"activate\":true},\"pluginData\":{\"resource\":\"wordpress.org\\\/plugins\",\"slug\":\"smart-support\"}}]}"}},"all_blocks":[],"tagged_versions":["1.0.0","1.0.1","1.0.10","1.0.2","1.0.3","1.0.4","1.0.5","1.0.6","1.0.7","1.0.8","1.0.9","2.0.0","2.0.1"],"block_files":[],"assets_screenshots":{"Screenshot-1.png":{"filename":"Screenshot-1.png","revision":3428363,"resolution":"1","location":"assets","locale":"","width":1920,"height":1080},"Screenshot-2.png":{"filename":"Screenshot-2.png","revision":3428363,"resolution":"2","location":"assets","locale":"","width":1920,"height":1080},"Screenshot-3.png":{"filename":"Screenshot-3.png","revision":3349375,"resolution":"3","location":"assets","locale":"","width":1654,"height":1196},"Screenshot-4.png":{"filename":"Screenshot-4.png","revision":3349375,"resolution":"4","location":"assets","locale":"","width":1920,"height":945},"Screenshot-5.png":{"filename":"Screenshot-5.png","revision":3349375,"resolution":"5","location":"assets","locale":"","width":1920,"height":945},"Screenshot-6.png":{"filename":"Screenshot-6.png","revision":3349375,"resolution":"6","location":"assets","locale":"","width":1920,"height":911},"Screenshot-7.png":{"filename":"Screenshot-7.png","revision":3349375,"resolution":"7","location":"assets","locale":"","width":1905,"height":1313},"Screenshot-8.png":{"filename":"Screenshot-8.png","revision":3428363,"resolution":"8","location":"assets","locale":"","width":1920,"height":1080}},"screenshots":{"1":"Ticket 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Smart Support is a modern, full\u2011featured helpdesk and ticketing system built specifically for WordPress. It gives your customers a clean, friendly portal to request help and track progress, while your team gets the tools they need to triage, collaborate, and resolve tickets efficiently.<\/p>\n\n
Smart Support transforms your WordPress site into a full-featured AI-supported helpdesk ticket & customer support system<\/strong>. Built with agents, supervisors, and customers in mind, it provides everything you need to deliver efficient, reliable, and professional customer support \u2014 right from your WordPress dashboard. The enhanced admin interface features optimized column layouts, flexible ticket numbering options, and improved data visualization for better ticket management efficiency.<\/p>\n\n Agents can optionally use built\u2011in AI assistance<\/strong> on individual tickets (after you add your own API credentials under Settings \u2192 Advanced \u2192 AI): summarize threads, get suggested replies, rewrite drafts before sending, ask follow\u2011up questions about the conversation, or add custom instructions alongside any action.<\/p>\n\n https:\/\/youtu.be\/uKoNmzWbgXQ<\/p>\n\n Add this to any page to create your full Support Center: Extend Smart Support with powerful add-ons designed to streamline your workflow and enhance your support system:<\/p>\n\n Email Bridge<\/a><\/strong>: Convert incoming emails to support tickets and reply to tickets via email. Maintain complete conversation history with seamless email integration.<\/p>\n\n Canned Replies<\/a><\/strong>: Enable your team to create and use predefined responses for common issues. One-click insertion of professional replies reduces response times and ensures consistent communication.<\/p>\n\n Webhooks<\/a><\/strong>: Send ticket event notifications to external systems (CRMs, automations, custom apps) using secure, signed outgoing webhooks with delivery logs and retries.<\/p>\n\n Custom Status<\/a><\/strong>: Create unlimited custom ticket statuses with colors, icons, and workflow rules. Streamline your support process and keep agents and customers on the same page.<\/p>\n\n Registration Fields<\/a><\/strong>: Add unlimited custom fields to your registration forms. Collect the exact user details you need with validation, templates, and seamless profile integration.<\/p>\n\n Custom Fields<\/a><\/strong>: Create unlimited custom ticket fields from the backend and automatically collect additional information during ticket submission. Display fields in ticket details, make them editable, and optionally show selected fields as sortable\/filterable columns in the ticket list.<\/p>\n\n Ticket Templates<\/a><\/strong>: Speed up ticket creation with reusable templates. Auto-fill subjects and messages, control editing permissions, and keep support requests consistent.<\/p>\n\n Front-end Support<\/a><\/strong>: Give your support agents a complete, professional frontend dashboard. Agents can manage all tickets without accessing the WordPress admin area, perfect for remote teams and client portals.<\/p>\n\n Gravity Forms Integration<\/a><\/strong>: Connect Gravity Forms with Smart Support. When visitors submit mapped forms, create tickets automatically with field-based mapping for subject, description, customer details, and optional routing (priority, department, product).<\/p>\n\n WooCommerce Tickets<\/a><\/strong>: Seamlessly integrate Smart Support with your WooCommerce store. Provide purchase-based support, link orders to tickets, and manage customer support with advanced e-commerce features and analytics.<\/p>\n\n Organizations \/ Company Profile<\/a><\/strong>: Manage companies and teams as organizations. Store domains and contacts, link tickets to the right organization, auto-match tickets from email domains, and optionally give organization contacts shared visibility on the customer portal.<\/p>\n\n Guest Support<\/a><\/strong>: Allow guests to submit support tickets without registration using email-only authentication.<\/p>\n\n Auto-Close Alert<\/a><\/strong>: Add warning reminder emails, batch limits, cron recurrence control, and richer auto-close email templates.<\/p>\n\n Smart Widget<\/a><\/strong>: Bring instant, on-page support with a customizable floating widget. Users can search the knowledge base, view tickets, and contact support without leaving the page.<\/p>\n\n Auto Responder<\/a><\/strong>: Automatically send responses to support tickets based on intelligent rules. Respond instantly based on departments, products, keywords, ticket status, and business hours.<\/p>\n\n Documentation<\/a><\/strong>: Instantly insert knowledge base articles into ticket replies. Search, preview, and insert documentation from Instant Knowledgebase without leaving the ticket screen.<\/p>\n\n Private Credentials<\/a><\/strong>: Securely exchange sensitive login details inside support tickets without email, chat apps, or risk. Share credentials such as usernames, passwords, URLs, and access notes directly within the ticket system with automatic cleanup when tickets are resolved.<\/p>\n\n SLA (Service Level Agreement)<\/a><\/strong>: Enforce response and resolution commitments with advanced SLA management. Track time to first response and time to resolution, configure business hours, monitor compliance in real-time, and prevent SLA breaches with proactive alerts.<\/p>\n\n Time Tracking<\/a><\/strong>: Accurately track time spent on support tickets by agents, departments, and clients. Monitor productivity, improve response efficiency, and manage billable support hours with complete transparency and detailed analytics.<\/p>\n\n Productivity Suite<\/a><\/strong>: Enhance agent productivity with comprehensive workflow tools. Edit tickets with full history tracking; manage replies (edit, delete, split); use trash functionality with restore; print tickets; use smart ordering options; use the tasks list widget; use the personal notes widget; and CC recipients with granular notification preferences. Streamline your support workflow and improve team collaboration.<\/p>\n\n Smart Support v2.0.1 includes an optional REST API<\/strong> intended for server-to-server integrations (CRM, automations, imports). It is disabled by default.<\/p>\n\n Fore more details read \u2192 REST API Documentation<\/a><\/p>\n\n Smart Support uses Google reCAPTCHA<\/a> (optional) for spam prevention (Terms of Service<\/a> & Privacy Policy<\/a>) and Chart.js<\/a> in the admin for analytics (Terms of Service<\/a> & Privacy Policy<\/a>). The plugin validates permissions server\u2011side, escapes output, verifies nonces on all forms, and stores files securely using WordPress APIs.<\/p>\n\n Smart Support agent AI<\/strong> is optional<\/strong> and can use a connected WordPress Core AI provider on WordPress 7.0+, or your saved credentials under Settings -> Advanced -> AI as a fallback. When you use the assistant:<\/p>\n\n If neither WordPress Core AI nor Smart Support AI is configured, no<\/strong> ticket content is sent to an LLM API by this feature.<\/p>\n\n\n Create a normal page and insert Yes. Go to Smart Support \u2192 Appearance and adjust primary color, layout spacing,\nbutton styles, and widget options. The frontend is CSS\u2011friendly if you want\nfurther theme\u2011level overrides.<\/p><\/dd>\n Yes. The portal renders inside your theme\u2019s content area. If a page builder\nwraps content, use a blank\/canvas template if needed. The UI is responsive and\ntested with popular themes.<\/p><\/dd>\n Smart Support has its own registration toggle in User Management settings.\nEnable it there regardless of the global WordPress registration option.<\/p><\/dd>\n Yes. Use role\u2011based permissions and optional registration approval so only\napproved users can open tickets.<\/p><\/dd>\n You can set allowed file types, size limits, and counts. Files are stored via\nWordPress APIs can be downloaded securely by authorized users only.<\/p><\/dd>\n They classify tickets for better routing and reporting. Agents can filter and\nsearch using these attributes in the dashboard.<\/p><\/dd>\n Auto\u2011Close closes tickets after a period of inactivity you choose. Auto\u2011Delay\nmarks inactive tickets as \u201cDelayed\u201d and can notify users. Both are configurable\nunder General settings.<\/p><\/dd>\n Yes. The plugin emails users and agents for new tickets, replies, and state\nchanges. Subjects and messages are templated and translatable.<\/p><\/dd>\n Yes. Update subjects, bodies, and the \u201cFrom\u201d name\/email in Email settings.<\/p><\/dd>\n Yes. Roles are capability\u2011driven (customer, agent, manager, admin). You can tune\npermissions to fit your workflow.<\/p><\/dd>\n Yes. v2, v2 Invisible, and v3 are supported. Enable it for form (login,\nregistration, tickets) in the Advanced settings.<\/p><\/dd>\n Yes, Smart Support is multisite\u2011compatible.<\/p><\/dd>\n No separate app is required. The portal is fully responsive and works great on\nphones and tablets.<\/p><\/dd>\n Yes. We use nonces, capability checks, sanitization, and escaping throughout.\nReCAPTCHA can be enabled to protect public forms.<\/p><\/dd>\n Yes. The admin Analytics page uses Chart.js to visualize ticket volume, status,\nand performance trends.<\/p><\/dd>\n Ticket data is stored in custom tables. Use your hosting database backups or a\ndatabase export tool to back up data. Structured exports can be added via\nextensions.<\/p><\/dd>\n Yes. The plugin is translation\u2011ready with a Enable it under Appearance \u2192 Floating Widget and choose its screen position.<\/p><\/dd>\n The primary entry point is Ensure you\u2019re visiting the page that contains The plugin stores ticket content, email addresses, and uploaded files needed to\nprovide support in your hosted server. If reCAPTCHA is enabled, Google may process IP\/browser data\nfor verification. See \u201cExternal Services\u201d for details.<\/p><\/dd>\n Open a ticket via the Support Center page on your site, or contact us on our\nsupport portal with steps to reproduce and environment details.<\/p><\/dd>\n Yes. Go to Smart Support \u2192 Settings \u2192 General and choose between Sequential.\n(2501001, 2501002) or Hash-based (#121, #456) ticket numbering. Hash-based\nThe format provides more secure, random ticket numbers.<\/p><\/dd>\n On WordPress 7.0+, connect a Core AI provider under the WordPress Connectors screen and Smart Support will use it automatically. The Smart Support Advanced AI settings remain available as a fallback for OpenAI-compatible providers.<\/p>\n\n Go to Smart Support \u2192 Settings \u2192 Advanced \u2192 AI. Enable AI, enter your OpenAI\u2011compatible API base URL, model name, and API key, then save. Open a ticket in wp\u2011admin and use the floating AI panel (summarize, suggest reply, rewrite, or ask with custom text).<\/p><\/dd>\n Yes, if WordPress Core AI is connected to a provider. Otherwise AI calls use your own provider account from Smart Support settings.<\/p>\n\n The plugin does not ship with a default key.<\/p><\/dd>\n The server sends the relevant ticket thread (and your reply draft for rewrite) plus your optional prompt to the configured WordPress Core AI provider, or to the Smart Support AI provider if Core AI is not configured. Only staff who can view the ticket can trigger these requests.<\/p><\/dd>\n\n<\/dl>\n\n\nWhat your customers get<\/h4>\n\n
\n
[smart_support_page]<\/code> shortcode with tabs for Login, Register, Dashboard, and Create Ticket<\/li>\nWhat your team gets<\/h4>\n\n
\n
Highlights<\/h4>\n\n
\n
[smart_support_page].<\/code><\/li>\nShortcode<\/h4>\n\n
[smart_support_page].<\/code><\/p>\n\nFree Core Features<\/h3>\n\n
\n
Premium Add-ons<\/h3>\n\n
REST API Integrations<\/h3>\n\n
\n
Notes on Privacy & Security<\/h3>\n\n
Privacy and data flow (AI)<\/h4>\n\n
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{base URL}\/chat\/completions<\/code> using your saved API key<\/strong> (Bearer authentication). Requests never go through Smart Support vendor servers solely for AI; traffic is between your server<\/strong> and your chosen provider<\/strong>.<\/li>\nFrom WordPress Repository<\/h4>\n\n
\n
Manual Upload<\/h4>\n\n
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smart-support<\/code> folder to \/wp-content\/plugins\/.<\/code><\/li>\n[smart_support_page]<\/code> shortcode to display the portal<\/li>\n<\/ol>\n\n\n\n
How do I create the Support Center page?<\/h3><\/dt>\n
[smart_support_page]<\/code>. That page becomes your\nportal with Login, Register, Dashboard, and Create Ticket sections.<\/p><\/dd>\nCan I customize the appearance?<\/h3><\/dt>\n
Does it work with my theme and page builders?<\/h3><\/dt>\n
How do I enable\/disable user registration?<\/h3><\/dt>\n
Can I restrict who can submit tickets?<\/h3><\/dt>\n
How do attachments work?<\/h3><\/dt>\n
How do priorities, departments, and products help?<\/h3><\/dt>\n
What is Auto\u2011Close and Auto\u2011Delay?<\/h3><\/dt>\n
Are there email notifications?<\/h3><\/dt>\n
Can I change email templates and sender?<\/h3><\/dt>\n
Does it support multiple agents and roles?<\/h3><\/dt>\n
Is Google reCAPTCHA supported?<\/h3><\/dt>\n
Will it work on multisite?<\/h3><\/dt>\n
Is there a mobile app?<\/h3><\/dt>\n
Is the plugin secure?<\/h3><\/dt>\n
Does it include analytics?<\/h3><\/dt>\n
Can I export or back up tickets?<\/h3><\/dt>\n
Can I translate the plugin?<\/h3><\/dt>\n
.pot<\/code> file under languages\/<\/code>.<\/p><\/dd>\nHow do I add the floating widget?<\/h3><\/dt>\n
Are there shortcodes or blocks besides the main one?<\/h3><\/dt>\n
[smart_support_page]<\/code>, which renders the full\nportal. Widgets and other views are accessible inside that page.<\/p><\/dd>\nMy inputs don\u2019t show on the portal page. What should I check?<\/h3><\/dt>\n
[smart_support_page]<\/code>. Disable\nany HTML sanitizers\/minifiers that might strip inputs, clear caches, and try a\nhard refresh. If the problem persists, inspect the element to identify any theme\nCSS hides inputs and overrides them in Appearance settings or your theme.<\/p><\/dd>\nDoes Smart Support collect personal data?<\/h3><\/dt>\n
How do I report a bug or request a feature?<\/h3><\/dt>\n
Can I choose different ticket number formats?<\/h3><\/dt>\n
How do I turn on AI for agents?<\/h3><\/dt>\n
Does AI work without an API key?<\/h3><\/dt>\n
What data is sent when I use AI?<\/h3><\/dt>\n
2.0.1<\/h4>\n\n
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2.0.0<\/h4>\n\n
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1.0.10<\/h4>\n\n
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1.0.9<\/h4>\n\n
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1.0.8<\/h4>\n\n
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1.0.7<\/h4>\n\n
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1.0.6<\/h4>\n\n
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