{"id":39000,"date":"2015-09-26T06:22:33","date_gmt":"2015-09-26T06:22:33","guid":{"rendered":"https:\/\/wordpress.org\/plugins-wp\/bravowp-helpdesk\/"},"modified":"2017-02-14T16:49:52","modified_gmt":"2017-02-14T16:49:52","slug":"bravowp-helpdesk","status":"closed","type":"plugin","link":"https:\/\/wordpress.org\/plugins\/bravowp-helpdesk\/","author":14600458,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"2.2.1","stable_tag":"trunk","tested":"4.7.33","requires":"4.4.0","requires_php":"","requires_plugins":"","header_name":"BravoWP's Helpdesk","header_author":"BravoWP.com","header_description":"","assets_banners_color":"d9e8ef","last_updated":"2017-02-14 16:49:52","external_support_url":"","external_repository_url":"","donate_link":"http:\/\/www.bravowp.com\/","header_plugin_uri":"http:\/\/wordpress.org\/plugins\/BravoWP-Helpdesk","header_author_uri":"http:\/\/www.BravoWP.com\/","rating":4,"author_block_rating":0,"active_installs":10,"downloads":4659,"num_ratings":0,"support_threads":1,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":[],"upgrade_notice":[],"ratings":{"1":"1","2":0,"3":"1","4":0,"5":"4"},"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":"1292143","resolution":"128x128","location":"assets"},"icon-256x256.png":{"filename":"icon-256x256.png","revision":"1292140","resolution":"256x256","location":"assets"}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":"1269569","resolution":"1544x500","location":"assets"},"banner-772x250.png":{"filename":"banner-772x250.png","revision":"1269569","resolution":"772x250","location":"assets"}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0","1.1","1.1.1","1.1.2","2.0.0","2.0.1","2.0.3","2.0.4","2.0.5","2.0.6","2.0.7","2.0.8","2.0.9"],"block_files":[],"assets_screenshots":{"screenshot-1.png":{"filename":"screenshot-1.png","revision":"1479341","resolution":"1","location":"assets"},"screenshot-2.png":{"filename":"screenshot-2.png","revision":"1479341","resolution":"2","location":"assets"},"screenshot-3.png":{"filename":"screenshot-3.png","revision":"1479341","resolution":"3","location":"assets"},"screenshot-4.png":{"filename":"screenshot-4.png","revision":"1479341","resolution":"4","location":"assets"},"screenshot-5.png":{"filename":"screenshot-5.png","revision":"1479341","resolution":"5","location":"assets"},"screenshot-6.png":{"filename":"screenshot-6.png","revision":"1479341","resolution":"6","location":"assets"},"screenshot-7.png":{"filename":"screenshot-7.png","revision":"1479341","resolution":"7","location":"assets"}},"screenshots":{"1":"Administrator \/ Agents Tickets Dashboard and Search","2":"Tickets details page with Messages","3":"Ticket creation page (Agents)","4":"General settings page","5":"Customer create Ticket page","6":"Front-end page for Customers","7":"Tables management"}},"plugin_section":[],"plugin_tags":[3066,5591,4049,4773,4771],"plugin_category":[40,47],"plugin_contributors":[91108],"plugin_business_model":[],"class_list":["post-39000","plugin","type-plugin","status-closed","hentry","plugin_tags-help","plugin_tags-help-desk","plugin_tags-helpdesk","plugin_tags-ticket","plugin_tags-tickets","plugin_category-calendar-and-events","plugin_category-education-and-support","plugin_contributors-bravowp","plugin_committers-bravowp"],"banners":[],"icons":{"svg":false,"icon":"https:\/\/s.w.org\/plugins\/geopattern-icon\/bravowp-helpdesk_d9e8ef.svg","icon_2x":false,"generated":true},"screenshots":[{"src":"https:\/\/ps.w.org\/bravowp-helpdesk\/assets\/screenshot-1.png?rev=1479341","caption":"Administrator \/ Agents Tickets Dashboard and Search"},{"src":"https:\/\/ps.w.org\/bravowp-helpdesk\/assets\/screenshot-2.png?rev=1479341","caption":"Tickets details page with Messages"},{"src":"https:\/\/ps.w.org\/bravowp-helpdesk\/assets\/screenshot-3.png?rev=1479341","caption":"Ticket creation page (Agents)"},{"src":"https:\/\/ps.w.org\/bravowp-helpdesk\/assets\/screenshot-4.png?rev=1479341","caption":"General settings page"},{"src":"https:\/\/ps.w.org\/bravowp-helpdesk\/assets\/screenshot-5.png?rev=1479341","caption":"Customer create Ticket page"},{"src":"https:\/\/ps.w.org\/bravowp-helpdesk\/assets\/screenshot-6.png?rev=1479341","caption":"Front-end page for Customers"},{"src":"https:\/\/ps.w.org\/bravowp-helpdesk\/assets\/screenshot-7.png?rev=1479341","caption":"Tables management"}],"raw_content":"<!--section=description-->\n<p>A freeware solid Support Tickets manager for your WordPress portal. With a complete front-end content included, you can allow your\nvistors to open Support Tickets directly from your website. Completely build on Twitter Bootstrap it offers a clean and easy-to-\nuse Administration interface to fully manage all the Helpdesk elements.<\/p>\n\n<h4>NEW: Email To Tickets<\/h4>\n\n<p>Fetch Email from your Mailbox (example: support@mycompany.com) and convert them into Helpdesk Tickets.<\/p>\n\n<h4>NEW: WooCommerce Integration!<\/h4>\n\n<p>Agents and Customers can select a Product of your WooCommerce Store when creating a Support Ticket.<\/p>\n\n<h4>LIVE DEMO AVAILABLE<\/h4>\n\n<ul>\n<li>http:\/\/www.bravowp.com\/wordpress-helpdesk-plugin-live-demo\/<\/li>\n<li>No registration required.<\/li>\n<\/ul>\n\n<h4>Main Features<\/h4>\n\n<ul>\n<li>Responsive, completely built with Bootstrap framework.<\/li>\n<li>100% AJAX based, for super fast user experience.<\/li>\n<li>Custom MySql tables, will not interfere with your WP content.<\/li>\n<\/ul>\n\n<h4>Agent Functions<\/h4>\n\n<ul>\n<li>Modern interface.<\/li>\n<li>Administration back-end Support Tickets Management.<\/li>\n<li>Quick Tickets search and counters.<\/li>\n<li>Fast Tickets search with client-side tabled data.<\/li>\n<li>Filter by keyword, Status, Category, Agent.<\/li>\n<li>Create Ticket on customer's behalf.<\/li>\n<li>WooCommerce products integration.<\/li>\n<li>Ability to add message to a Ticket.<\/li>\n<li>Manage Ticket's Status and Category.<\/li>\n<li>Add custom Ticket Categories.<\/li>\n<li>Email Notification when a Customer creates a Ticket.<\/li>\n<li>and much more...<\/li>\n<\/ul>\n\n<h4>Front End Sections<\/h4>\n\n<ul>\n<li>Full no restriction front-end.<\/li>\n<li>Allow your customers to create and review their Tickets.<\/li>\n<li>Wrapped layout, will not mess up your Wordpress theme.<\/li>\n<li>Customers can add messages to their existing Tickets.<\/li>\n<li>CAPTCHA control security (setting).<\/li>\n<li>WooCommerce products integration.<\/li>\n<li>Short-code to render front-end content on your WP page(s).<\/li>\n<li>Confirmation page after Ticket creation.<\/li>\n<li>Tickets can be created from non-registered visitors (setting).<\/li>\n<li>and much more...<\/li>\n<\/ul>\n\n<h4>System Functions<\/h4>\n\n<ul>\n<li>System Event log for debugging purposes.<\/li>\n<li>Fully localizable.<\/li>\n<\/ul>\n\n<h4>PROFESSIONAL VERSION<\/h4>\n\n<p>Discover all features of Premium version on our website:\nhttp:\/\/www.bravowp.com\/downloads\/wordpress-helpdesk-plugin\/<\/p>\n\n<h4>Localization:<\/h4>\n\n<ul>\n<li>English       (by BravoWP)<\/li>\n<li>Italian       (by BravoWP)<\/li>\n<li>French        (by Vitet Jeremie - https:\/\/viteck.fr\/)<\/li>\n<\/ul>\n\n<p>Do you want to help us translating the plugin? Please contact us on http:\/\/www.bravowp.com! Free extensions for you are waiting.<\/p>\n\n<h4>Extensions<\/h4>\n\n<p>Bravo WP Helpdesk is not enough for you? Add extra functions at any time. Visit http:\/\/www.bravowp.com and find our plugins.<\/p>\n\n<h3>Arbitrary section<\/h3>\n\n<!--section=installation-->\n<ul>\n<li>Login as Administrator of your portal;<\/li>\n<li>Navigate to Plugins -&gt; Add New;<\/li>\n<li>Click on Upload;<\/li>\n<li>Select and Upload the .zip file you downloaded from this website;<\/li>\n<li>Activate the new plugin.<\/li>\n<li>Short code for Front End: [bravowp-helpdesk-frontend]<\/li>\n<\/ul>\n\n<!--section=faq-->\n<dl>\n<dt>What is the shortcode to render the front-end Customer's section?<\/dt>\n<dd><p>It is [bravowp-helpdesk-frontend]<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.0<\/h4>\n\n<ul>\n<li>Initial Release<\/li>\n<\/ul>\n\n<h4>1.1<\/h4>\n\n<ul>\n<li>Installation revision<\/li>\n<\/ul>\n\n<h4>1.1.1<\/h4>\n\n<ul>\n<li>Screenshot path fixed<\/li>\n<\/ul>\n\n<h4>1.1.2<\/h4>\n\n<ul>\n<li>Front-end graphic adjusted and optimized<\/li>\n<li>Validation messages fixed on New Ticket page.<\/li>\n<li>Go Back button from Ticket confirmation page now fixed.<\/li>\n<\/ul>\n\n<h4>2.0.0<\/h4>\n\n<ul>\n<li>Completely rebuilt with AJAX technology<\/li>\n<li>Front-end reworked<\/li>\n<li>Custom mysql tables<\/li>\n<\/ul>\n\n<h4>2.0.3<\/h4>\n\n<ul>\n<li>Releasing functions for Email Notifications Add-on.<\/li>\n<\/ul>\n\n<h4>2.0.4<\/h4>\n\n<ul>\n<li>Localization system added.<\/li>\n<li>Localization for Italian added.<\/li>\n<li>Fixed bug when updating from previous version (dbDelta Primary Key message).<\/li>\n<\/ul>\n\n<h4>2.0.5<\/h4>\n\n<ul>\n<li>Fixed a bug when display tickets in Administratin area<\/li>\n<\/ul>\n\n<h4>2.0.6<\/h4>\n\n<ul>\n<li>Datatable component updated<\/li>\n<\/ul>\n\n<h4>2.0.7<\/h4>\n\n<ul>\n<li>Administrators Dashboard Tickets counters fixed<\/li>\n<\/ul>\n\n<h4>2.0.8<\/h4>\n\n<ul>\n<li>Attachments add-on support.<\/li>\n<\/ul>\n\n<h4>2.0.9<\/h4>\n\n<ul>\n<li>Fixed bugs on some version of php (fatal error on activation).<\/li>\n<\/ul>\n\n<h4>2.1.0<\/h4>\n\n<ul>\n<li>Fixed bugs on some version of php (fatal error on activation).<\/li>\n<\/ul>\n\n<h4>2.1.2<\/h4>\n\n<ul>\n<li>Added Categories customization (add, edit, remove).<\/li>\n<li>Added System log visualization under settings page.<\/li>\n<li>Menu in the administration board has been reworked.<\/li>\n<li>Fixed problem with category choose in the front end.<\/li>\n<\/ul>\n\n<h4>2.1.3<\/h4>\n\n<ul>\n<li>Fixed rendering problem with front-end big buttons.<\/li>\n<li>Adjusted some colors in the front-end, and added some icons.<\/li>\n<li>Added ticket number in the ticket edit panel of the front-end.<\/li>\n<li>Adjusted help texts in the front-end.<\/li>\n<li>Status in front end edit page now comes as colored label.<\/li>\n<li>Minor rendering adjustments to attachments panel in front-end ticket details.<\/li>\n<li>Removed \"Tasks\" and \"Contracts\" part from the Ticket View page - those functions will be released shortly.<\/li>\n<\/ul>\n\n<h4>2.1.4<\/h4>\n\n<ul>\n<li>Completely reworked Dashboard (Tickets list page)<\/li>\n<li>Completely reworked Ticket Edit page<\/li>\n<\/ul>\n\n<h4>2.1.5<\/h4>\n\n<ul>\n<li>Fixed error on Categories listing<\/li>\n<\/ul>\n\n<h4>2.1.6<\/h4>\n\n<ul>\n<li>Fixed Notification list not showing in settings page<\/li>\n<\/ul>\n\n<h4>2.1.7<\/h4>\n\n<ul>\n<li>Full rework of Ajax handling. Performance increased by 50%-70% in function speed.<\/li>\n<\/ul>\n\n<h4>2.1.8<\/h4>\n\n<ul>\n<li>Fixed problem with client resources not being refreshed after plugin update<\/li>\n<li>Fixed problem on AJAX calls on WP version 4.4.x<\/li>\n<\/ul>\n\n<h4>2.1.9<\/h4>\n\n<ul>\n<li>Added time and date on tickets list and messages list<\/li>\n<li>Added a couple of \"Go Back\" buttons<\/li>\n<\/ul>\n\n<h4>2.1.10<\/h4>\n\n<ul>\n<li>Added selection of product from Woocommerce when creating or editing a Ticket<\/li>\n<li>Added drop down to select a ticket priority<\/li>\n<\/ul>\n\n<h4>2.1.13<\/h4>\n\n<ul>\n<li>Fixed a database install error<\/li>\n<\/ul>\n\n<h4>2.2.0<\/h4>\n\n<ul>\n<li>Fixed possible problem for latest versions of Wordpress<\/li>\n<li>Added redirect after Login<\/li>\n<li>Added redirect after registration<\/li>\n<li>Swtiched the two notifications on new Tickets (PRO version)<\/li>\n<li>Fixed error message after activation (thanks Darrel!)<\/li>\n<li>Fixed bug that would trim the list of WooCommerce product to 5<\/li>\n<li>Changed the log management function to avoid possible permissions problem on the log file<\/li>\n<li>Added some css to ensure images get centered in the front end bug buttons<\/li>\n<\/ul>\n\n<h4>2.2.1<\/h4>\n\n<ul>\n<li>Array declaration fix<\/li>\n<\/ul>","raw_excerpt":"A Support Tickets manager, with front-end content, allows vistors to open Support Tickets from your website. 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