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Both admin\/vendors and customers can send messages or files related to the order. Customers can access the OrderConvo message box from <code>My Account -&gt; Orders<\/code>, where each order has its own messaging area. The plugin adds a responsive, AJAX-powered message box on the order details page, ensuring compatibility with all WooCommerce themes.<\/p>\n\n<h3>How It Works<\/h3>\n\n<p><a href=\"https:\/\/vimeo.com\/288485898\">Watch the Demo<\/a><\/p>\n\n<p><strong>Live Demo Instructions<\/strong>\n* <a href=\"https:\/\/najeebmedia.com\/wooconvo-demo\">Click here<\/a> to launch the demo.\n* Once the demo is live, navigate to <strong>Settings &gt; NM Demo<\/strong>.\n* Click <strong>Initialize Demo: OrderConvo<\/strong> to create demo orders and products.\n* Explore the plugin's features and functionalities.\n* <strong>Note<\/strong>: If the Messages tab (My Account &gt; Messages) does not work, re-save the permalink settings to resolve the issue.<\/p>\n\n<h3>Free Version Features<\/h3>\n\n<ul>\n<li>Enable communication between customers and vendors\/admins for each order.<\/li>\n<li>Unlimited messages per order.<\/li>\n<li>Customize message button labels.<\/li>\n<li>Customize message placeholder text.<\/li>\n<\/ul>\n\n<p><strong>OrderConvo Supports Single Store and Marketplace Setups<\/strong>\n* Fully compatible with single WooCommerce stores.<\/p>\n\n<h3>Marketplaces Supported<\/h3>\n\n<ul>\n<li><strong>Dokan Marketplace<\/strong><\/li>\n<li><strong>WC Product Vendors<\/strong><\/li>\n<li><strong>MultiVendorX<\/strong><\/li>\n<li><strong>YITH Multi-Vendor<\/strong><\/li>\n<li><strong>WCFM Marketplace<\/strong><\/li>\n<\/ul>\n\n<h3>PRO Features<\/h3>\n\n<ul>\n<li>Send and receive file attachments.<\/li>\n<li>Control file types and file size limits.<\/li>\n<li>Attach images with automatic thumbnail previews.<\/li>\n<li>Email notifications for new messages.<\/li>\n<li>Customize email templates using the WooCommerce Email Template Manager.<\/li>\n<li>New message alerts on the order page.<\/li>\n<li>Rich text editor for enhanced message formatting.<\/li>\n<li>Access to a dedicated support forum.<\/li>\n<li>New message notifications in the WordPress dashboard.<\/li>\n<\/ul>\n\n<p><a href=\"https:\/\/najeebmedia.com\/wordpress-plugin\/wooconvo-woocommerce\/\"><strong>Learn More About PRO<\/strong><\/a><\/p>\n\n<p><strong>Why Use OrderConvo for Vendor-Customer Communication?<\/strong><\/p>\n\n<p>With over 12 years of experience in WordPress and WooCommerce development, N-Media has received many requests for improved post-order communication. <strong>OrderConvo<\/strong> addresses this need, allowing for smooth communication between customers and vendors. Here\u2019s why <strong>OrderConvo<\/strong> is a must-have for your store:<\/p>\n\n<p><strong>For Customers:<\/strong>\n* Customers can request changes to the delivery address or date after placing the order.\n* They can also modify order quantities or request revisions or replacements, helping avoid negative feedback.<\/p>\n\n<p><strong>For WooCommerce Vendors:<\/strong>\n* Vendors can provide order updates, share prototypes, or get feedback before final shipment, especially useful for digital goods or custom orders.<\/p>\n\n<h3>OrderConvo Add-ons<\/h3>\n\n<p>If the free or PRO version doesn't fully meet your needs, check out our range of <strong>OrderConvo Add-ons<\/strong>:<\/p>\n\n<ul>\n<li><p><strong>OrderConvo AWS S3 Add-on<\/strong><br \/>\nUpload all attachments to AWS S3 for faster and more efficient file management. Simply add your S3 credentials to get started, ideal for large file uploads.<\/p><\/li>\n<li><p><strong>OrderConvo Quick Message Add-on<\/strong><br \/>\nCreate pre-saved message templates for quick replies, saving time and streamlining communication with customers.<\/p><\/li>\n<li><p><strong>OrderConvo Revisions Add-on<\/strong><br \/>\nAllow customers to request revisions before finalizing their orders, perfect for businesses like printing companies that need client approval on designs.<\/p><\/li>\n<li><p><strong>OrderConvo Live Chat Add-on<\/strong><br \/>\nEnable real-time communication between vendors and customers with an AJAX-powered live chat. Chat can be disabled when not needed to save server resources.<\/p><\/li>\n<li><p><strong>OrderConvo Marketplace Add-on<\/strong><br \/>\nSupports major marketplace plugins like Dokan, MultiVendorX, WCFM, YITH, and WC Product Vendors.<\/p><\/li>\n<\/ul>\n\n<p><a href=\"https:\/\/najeebmedia.com\/wordpress-plugin\/wooconvo-woocommerce\/\">Explore All Add-ons<\/a><\/p>\n\n<h3>Our Top Plugins:<\/h3>\n\n<ul>\n<li><a href=\"https:\/\/najeebmedia.com\/bps\">WooCommerce Bulk Product Sync<\/a> \u2013 Manage WooCommerce products using Google Sheets\u2122.<\/li>\n<li><a href=\"https:\/\/najeebmedia.com\/woohero\">WooHero<\/a> \u2013 Customize WooCommerce buttons, tabs, and more without writing code.<\/li>\n<\/ul>\n\n<p><a href=\"https:\/\/najeebmedia.com\/wordpress-plugins\">See All Plugins<\/a><\/p>\n\n<!--section=installation-->\n<ol>\n<li>Upload the plugin directory to <code>\/wp-content\/plugins\/<\/code>.<\/li>\n<li>Activate the plugin from the <strong>Plugins<\/strong> menu in WordPress.<\/li>\n<li>Configure settings under <code>WooCommerce -&gt; Admin and Customer Messages After Order<\/code>.<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id=\"how%20can%20a%20customer%20send%20a%20message%20to%20the%20admin%2Fvendor%3F\"><h3>How can a customer send a message to the admin\/vendor?<\/h3><\/dt>\n<dd><p>Once the order is placed, customers can send messages from the <code>My Account -&gt; Orders<\/code> page by clicking the message button next to each order.<\/p><\/dd>\n<dt id=\"where%20can%20admins%20see%20customer%20messages%3F\"><h3>Where can admins see customer messages?<\/h3><\/dt>\n<dd><p>Admins can view messages directly within the order edit page in WooCommerce.<\/p><\/dd>\n<dt id=\"can%20users%20or%20admins%20send%20files%20or%20images%20with%20messages%3F\"><h3>Can users or admins send files or images with messages?<\/h3><\/dt>\n<dd><p>Yes, but file attachments are a PRO feature.<\/p><\/dd>\n<dt id=\"what%20is%20the%20difference%20between%20vendor%20and%20admin%3F\"><h3>What is the difference between Vendor and Admin?<\/h3><\/dt>\n<dd><p>For a single store, the admin is the vendor. In multi-vendor setups, the \"vendor\" role is specific to marketplace functionality.<\/p><\/dd>\n<dt id=\"do%20email%20notifications%20get%20sent%20when%20new%20messages%20are%20sent%3F\"><h3>Do email notifications get sent when new messages are sent?<\/h3><\/dt>\n<dd><p>Yes, email notifications can be enabled in the plugin settings.<\/p><\/dd>\n<dt id=\"can%20customer%20messages%20be%20included%20in%20email%20notifications%3F\"><h3>Can customer messages be included in email notifications?<\/h3><\/dt>\n<dd><p>Yes, using the WooCommerce Email Template Manager, you can add message variables to the email body.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<p>= 15.0 December 14, 2024\n* Security fix: Fixed unauthorized access vulnerability (CVE-2025-13389) - Added proper authorization checks to prevent unauthenticated users from accessing order details\n* Security fix: Fixed user impersonation vulnerability (CVE-2025-13452) - Prevented unauthenticated users from injecting messages as any user\n* Security enhancement: Removed debug bypass that allowed unauthenticated API access\n* Security enhancement: Added proper user authentication and order access validation\n= 14 September 15, 2025\n* Security fix: Fixed directory traversal vulnerability in file download endpoint\n* Security enhancement: Added proper path validation to prevent unauthorized file access\n= 13.5 February 15, 2025\n* Bug fixed: Attachment issues fixed for non-images\n= 13.4 February 8, 2025\n* Feature: Revision Addon Feature: Now customer can accept revision and close message (mark order completed optionall)\n= 13.3 January 15, 2024\n* Bug fixed: Some security related issue fixed highlighted by Wordfence Team\n= 13.2 December 11, 2024\n* Feature: Audio Message Addon Added\n= 13.1 July 29, 2024\n* Feature: Missing translation added\n= 13.0 May 22, 2024\n* Bug fixed: Quick Reply messages were not correctly linked with settings.\n= 12.9 May 2, 2024\n* Bug fixed: Typo issue fixed in httpsService for respons to response\n= 12.8 March 27, 2024\n* Bug fixed: Settings were not saving due to permissions updated, now fixed.\n= 12.7 March 27, 2024\n* Bug fixed: OrderConvo Frontend rendering issue fixed\n= 12.6 March 27, 2024\n* Bug fixed: File upload\/download issue fixed\n* Bug fixed: Message inside My Account -&gt; Orders will only show when user logged in issue fixed\n* Bug fixed: Message inside My Account -&gt; Orders will only show when user logged in issue fixed\n= 12.5 March 11, 2024\n* Bug fixed: Nonce verification added for security reasons\n* Feature: All Conversations now loading inside admin panel\n= 12.4 March 10, 2024\n* Bug fixed: On completed order conversation stop settings now working\n= 12.3 February 27, 2024\n* Feature: Mark unread when message is opened\n* Feature: Mobile Responsive \n* Bug fixed: Translations ready \n= 12.2 February 8, 2024\n* Bug fixed: Compatible with WC Vendors Marketplace plugin.\n= 12.1 January 28, 2024\n* Bug fixed: Email notification issue fixed when message sent by customer from myaccount &gt; order\n= 12.0 January 17, 2024\n* Feature: Attachments and text will be clear after message post.\n* Major Updated: <a href=\"https:\/\/woo.com\/document\/high-performance-order-storage\/\">OrderConvo is now compatible with WooCommerce HPOS for optimized solution<\/a>\n= 11.3 January 16, 2024\n* Bug fixed: <a href=\"https:\/\/wordpress.org\/support\/topic\/free-version-is-not-working-4\/\">WC has updated orders post type from shop_order to settings page, so now OrderConvo will work for both<\/a>\n= 11.2 December 1, 2023\n* Feature: Now compatibility added with WC Product Vendors inside Marketplace Addons\n* Feature: Vendors\/Admins\/Users now cat messages read and unread\n* Bug fixed: Security related issue fixed\n= 11.1 November 26, 2023\n* Bug fixed: A security related bug fixed\n= 11.0 November 22, 2023\n* Bug fixed: Date format issue fixed\n* Feature: Sequential Order Number plugin compatibility added\n* Feature: WCFM Marketplace Addon compatibility added.\n= 10.0 September 18, 2023\n* Bug fixed: Date difference issue fixed.\n* Bug fixed: File preview was not clear after upload, fixed now\n* Bug fixed: Different avartar\/letters show on myaccount and single orders for same user issue fixed\n* Bug fixed: Date format issue fixed on messages list\n= 9.2 July 14, 2023\n* Bug fixed: missing scripts added.\n= 9.1 July 14, 2023\n* Feature: OrerConvo was not showing for existing orders after installed, now it will show all orders.\n= 9.0 July 11, 2023\n* Feature: Render OrderConvo inside each orders in admin side and on frontend.\n= 8.7 April 26, 2023\n* Feature: <a href=\"https:\/\/clients.najeebmedia.com\/forums\/topic\/orderconvo-pro-only-admin-user-can-see-orderconvo-in-nav\/\">Shop Manager role now can access to OrderConvo menu<\/a>\n= 8.6 April 1, 2023\n* Feature: Now messages window will also be showing inside each orders for frontend\n* Bug fixed: Nulled messages sent on enter issues fixed\n* Bug fixed: Order notices were not showing\n= 8.5 March 30, 2023\n* Bug fixed: Warning removed due to last version\n= 8.4 March 29, 2023\n* Tweak: Year updated to full from 23 to 2023.\n* Tweak: Extra\/development code removed\n= 8.3 March 27, 2023\n* Bug fixed: Null message were sent on enter\n* Feature: Multiline text as answer (option available)\n* Feature: Single Orders now can access OrderConvo\n* Feature: Order notices not showing up in conversations if order status is changed.\n* Feature: Communication now disabled for 'Cancelled' order status as well.\n= 8.2 March 8, 2023\n* Bug fixed: When user first_name is null the plugin broken, it is fixed now\n= 8.1 March 2, 2023\n* Bug fixed: Settings were not saving when single quote is used inside any text\n= 8.0 February 27, 2023\n* Feature: New UI with ReactJS and Material UI\n* Feature: Easy and fast access to the messages\n* Feature: Email Templates for Vendor and Customers\n* Feature: Render via Shortcode\n= 7.19 September 28, 2022\n* Bug fixed: Some outdated code and libraries are updated.\n* Tweak: Due to some branding issues name changed from WooConvo to OrderConvo\n= 7.18 September 28, 2022\n* Bug fixed: <a href=\"https:\/\/wordpress.org\/support\/topic\/not-able-to-upload-files-3\/#post-16051332\">File type spaces issue fixed<\/a>\n= 7.17 September 1, 2022\n* New Feature: New messages now can be easily access via WP Dashboard\n= 7.16 April 29, 2022\n* Feature: Filter 'Admin and Customer Messages After Order for WooCommerce_render_message_text_input' added\n* Revision addon issue fixed\n= 7.15 April 29, 2022\n* Feature: <a href=\"https:\/\/wordpress.org\/support\/topic\/message-box-not-showing-on-edit-bookings-page\/\">WC Booking support added<\/a>\n= 7.14 April 29, 2022\n* Bug fixed: Dokan Vendor Email and Names issue fixed\n= 7.13 April 12, 2022\n* Bug fixed: CSS conflict removed due to Live Chat Toggle button\n= 7.12 March 22, 2022\n* Feature: Filter added for message text: apply_filters('wooconvo_message_text', $message, $order_id, $current_user);\n* Feature: Avada theme overrides some hooks and the frontend view not rendering. Now it is supported by the Avada theme.\n= 7.11 February 23, 2022\n* Feature: The file Upload script is nice and cleaner in the upload.js file\n= 7.10 February 9, 2022\n* Bug fixed: Revision addons were not working, it is fixed now.\n= 7.9 February 7, 2022\n* Feature: <a href=\"https:\/\/wordpress.org\/support\/topic\/the-problem-with-scrolling-messages-in-the-chat\/\">Scroll down to latest messages<\/a>\n* Bug fixed: <a href=\"https:\/\/clients.najeebmedia.com\/forums\/topic\/attachments-are-still-not-showing-in-chat-window\/\">File attachment issue fixed<\/a>\n= 7.8 January 26, 2022\n* Bug fixed: <a href=\"https:\/\/clients.najeebmedia.com\/forums\/topic\/e-mail-notification-doesnt-work\/\">Email notification issue fixed<\/a>\n= 7.7 January 4, 2022\n* Bug fixed: <a href=\"https:\/\/wordpress.org\/support\/topic\/the-plugin-does-not-work-in-the-order-card-frontend\/\">Chat option was not showing to clients, now it is fixed<\/a>\n= 7.6 January 4, 2022\n* Feature: <a href=\"https:\/\/clients.najeebmedia.com\/forums\/topic\/file-sent-in-email-error\/\">Send file links in email is added back<\/a>\n= 7.5 August 12, 2021\n* Bug fixed: <a href=\"https:\/\/clients.najeebmedia.com\/forums\/topic\/i-cannot-see-the-1st-message-in-the-customer-area\/\">First WooConvo thread\/message was not showing now it is fixed<\/a>\n= 7.4 August 12, 2021\n* Feature: Now connected with two new Addons QuickMessage and AWS S3[https:\/\/najeebmedia.com\/wordpress-plugin\/wooconvo-woocommerce\/]\n= 7.3 August 12, 2021\n* Feature: Email notification integration with WC Email system with template vars improved.\n= 7.2 August 6, 2021\n* Bug fixed: Email template vars were not linked\n= 7.1 July 5, 2021\n* Feature: Email notification sent via WC Email Template system\n* Feature: New Addon: WooConvo Yith multi-vendor released\n= 7.0 May 8, 2021\n* Bug fixed: <a href=\"https:\/\/clients.najeebmedia.com\/forums\/topic\/urgent-bug-in-wooconvo-pro\/\">First messages not showing without refresh<\/a>\n* Bug fixed: Multiple recipients issue fixed<\/p>\n\n<h4>6.9 Sep 2, 2020<\/h4>\n\n<ul>\n<li>Feature: Open image files in a new tab instead download.<\/li>\n<\/ul>\n\n<h4>6.8 Aug 12, 2020<\/h4>\n\n<ul>\n<li>Feature: Live Chat Addon<\/li>\n<li>Feature: Rich Editor For Text Box<\/li>\n<li>Feature:<a href=\"https:\/\/wordpress.org\/support\/topic\/add-the-woocommerce-heading-email-as-per-email-customize\/\">Compatible with WooCommerce Sequential Order Numbers<\/a><\/li>\n<li>Bug Fixed: Send button did not break the line<\/li>\n<\/ul>\n\n<h4>6.7 July 14, 2020<\/h4>\n\n<ul>\n<li>Feature: Show message box after checkout on the thanks page<\/li>\n<\/ul>\n\n<h4>6.6 June 25, 2020<\/h4>\n\n<ul>\n<li>Feature: Chat Reverse Order<\/li>\n<li>Bug Fixed: Revision Addon Bugs Fixed<\/li>\n<li>Bug Fixed: blank message send in an email<\/li>\n<\/ul>\n\n<h4>6.5 June 2, 2020<\/h4>\n\n<ul>\n<li>Feature: <a href=\"https:\/\/clients.najeebmedia.com\/forums\/topic\/email-title-problem\/#post-17234\">Compatible with WooCommerce Sequential Order Numbers<\/a><\/li>\n<\/ul>\n\n<h4>6.4 May 17, 2020<\/h4>\n\n<ul>\n<li>Feature: <a href=\"https:\/\/najeebmedia.com\/wooconvo\/\">Admin and Customer Messages After Order for WooCommerce Revision Addon<\/a><\/li>\n<li>Feature: File filed required<\/li>\n<li>Bug Fixed: WCMP suborder design<\/li>\n<li>Bug Fixed: WCMP suborder design<\/li>\n<\/ul>\n\n<h4>6.3 May 05, 2020<\/h4>\n\n<ul>\n<li>Bug Fixed: get_wcmp_suborders undefine.<\/li>\n<\/ul>\n\n<h4>6.2 April 30, 2020<\/h4>\n\n<ul>\n<li>Feature: Once the files are sent then automatically files are removed from the select area. no longer attach to other msg.<\/li>\n<li>Feature: Setting user can send the image or file links in the email.<\/li>\n<li>Feature: Only files can be sent in chatbox without text.<\/li>\n<li>Feature: Chatbox hides on parent order.<\/li>\n<li>Feature: Change the file's design.<\/li>\n<li>Feature: Compatible with WCMP plugin.<\/li>\n<\/ul>\n\n<h4>6.1 Jan 27, 2020<\/h4>\n\n<ul>\n<li>Feature: <a href=\"https:\/\/wordpress.org\/support\/topic\/pre-purchase-questions-37\/\">New notification handle with WCMP<\/a><\/li>\n<li>Bug fixed : Remove the footer-text form email template.<\/li>\n<\/ul>\n\n<h4>6.0 Dec 17, 2019<\/h4>\n\n<ul>\n<li>Bug fixed: Settings page responsive on mobile<\/li>\n<li>Bug fixed: Messages area render on the user order page<\/li>\n<\/ul>\n\n<h4>5.9 Dec 16, 2019<\/h4>\n\n<ul>\n<li>Bug fixed: Screen options disabled issue fixed<\/li>\n<\/ul>\n\n<h4>5.8 Dec 7, 2019<\/h4>\n\n<ul>\n<li>Feature: <a href=\"https:\/\/ppom.nmdevteam.com\/wp-content\/uploads\/2019\/12\/Capture.png\">New message notification in orders manager <\/a><\/li>\n<li>Feature: Change the setting UI<\/li>\n<\/ul>\n\n<h4>5.7 Sep 9, 2019<\/h4>\n\n<ul>\n<li>Feature:  WCMp latest version compatibility added<\/li>\n<li>Bug fixed: WC email template integration<\/li>\n<li>Bug fixed: Email notification vendor to admin.<\/li>\n<\/ul>\n\n<h4>5.6 Aug 27, 2019<\/h4>\n\n<ul>\n<li>Feature: Notification email connected with WC Emails Settings.<\/li>\n<\/ul>\n\n<h4>5.5 May 20, 2019<\/h4>\n\n<ul>\n<li>Feature: <a href=\"https:\/\/clients.najeebmedia.com\/forums\/topic\/message-sent-successfully-email-notification-couldnt-be-sent\/\">Now text message can be added inside Notification Email<\/a><\/li>\n<\/ul>\n\n<h4>5.4 March 2, 2019<\/h4>\n\n<ul>\n<li>Bug fixed: Attachments download issue fixed<\/li>\n<\/ul>\n\n<h4>5.3 December 15, 2018<\/h4>\n\n<ul>\n<li>Bug fixed: Vendor Display Name fixed in the message when used with WCMP<\/li>\n<li>Bug fixed: Extra spaces removed from the end of all files.<\/li>\n<\/ul>\n\n<h4>5.2 December 10, 2018<\/h4>\n\n<ul>\n<li>Bug fixed: CSS issue fixed for the large message being hidden under Send button<\/li>\n<li>Tweak: WooCommerce 3.5 and WordPress 5.0 Check<\/li>\n<\/ul>\n\n<h4>5.1 November 15, 2018<\/h4>\n\n<ul>\n<li>Bug fixed: Order URL wrong for when used with WCMp (WooCommerce Marketplace) plugin<\/li>\n<\/ul>\n\n<h4>5.0 October 16, 2018<\/h4>\n\n<ul>\n<li>Features: Language translation support added<\/li>\n<\/ul>\n\n<h4>4.3 October 10, 2018<\/h4>\n\n<ul>\n<li>Bug fixed: Order URL issue fixed with WCMP<\/li>\n<\/ul>\n\n<h4>4.2 September 26, 2018<\/h4>\n\n<ul>\n<li>Bug fixed: <a href=\"https:\/\/clients.najeebmedia.com\/forums\/topic\/upload-button-not-working-on-mobile-on-view-order-page\/#post-9427\">Safar\/iPohne issue fixed for file uploader<\/a><\/li>\n<li>Bug fixed: Avatar was not working, it's fixed<\/li>\n<li>Features: Plupload loaded from WP Core<\/li>\n<li>Features: Code optimized for fast response, extra code removed<\/li>\n<li>Features: Control location for conversation box on the order page (after\/before order details)<\/li>\n<li>Features: UI Block added while uploading the file<\/li>\n<\/ul>\n\n<h4>4.1 September 11, 2018<\/h4>\n\n<ul>\n<li>Features: Column added in WooCommerce Orders list to quickly access conversation [screenshot-5.jpg]<\/li>\n<\/ul>\n\n<h4>4.0 September 6, 2018<\/h4>\n\n<ul>\n<li>Bug fixed: Deprecated functions removed<\/li>\n<li>Bug fixed: Some warnings removed<\/li>\n<li>Features: Supported with <a href=\"https:\/\/woocommerce.com\/products\/product-vendors\/\">WooCommerce Product Vendors<\/a><\/li>\n<li>Features: Supported with <a href=\"https:\/\/wc-marketplace.com\/\">WooCommerce Marketplace (WCMp)<\/a><\/li>\n<\/ul>\n\n<h4>1.1 May 15, 2017<\/h4>\n\n<ul>\n<li>Bug fixed: Plupload script removed<\/li>\n<li>Bug fixed: some function renamed<\/li>\n<li>Bug fixed: Sanitized all input field<\/li>\n<li>Bug fixed: use current_user_can() function for ajax requests<\/li>\n<li>Bug fixed: Removed unnecessary functions<\/li>\n<li>Bug fixed: EasyTabs replaced with WordPress core jquery-ui script<\/li>\n<\/ul>\n\n<h4>1.0 March 20, 2017<\/h4>\n\n<ul>\n<li>Initial Release<\/li>\n<\/ul>","raw_excerpt":"OrderConvo: Enable seamless post-order communication between vendors\/admins and customers in 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