Restock not working

  • Resolved Vadim

    (@vadikcoma)


    7 years, 11 months ago

    we are having the issue with restock – and it doesn’t seem to work even 24 hours when product is added to cart, but not purchased.

    We tried restocking plugin – we solved it only for simple products, but variable products are still not restocking

    System check:

    
### WordPress Environment ###

Home URL: https://nonpareil.lv
Site URL: https://nonpareil.lv
WC Version: 3.4.2
Log Directory Writable: ✔
WP Version: 4.9.6
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.0.30 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 50 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.54.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.6.39-cll-lve
Max Upload Size: 40 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 3.4.2
WC Database Prefix: ge_
MaxMind GeoIP Database: ✔
Total Database Size: 4.69MB
Database Data Size: 3.51MB
Database Index Size: 1.18MB
ge_woocommerce_sessions: Data: 0.03MB + Index: 0.00MB
ge_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
ge_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
ge_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
ge_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
ge_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.02MB
ge_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB
ge_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
ge_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
ge_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
ge_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
ge_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
ge_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
ge_woocommerce_log: Data: 0.00MB + Index: 0.00MB
ge_blc_filters: Data: 0.00MB + Index: 0.00MB
ge_blc_instances: Data: 0.00MB + Index: 0.00MB
ge_blc_links: Data: 0.00MB + Index: 0.01MB
ge_blc_synch: Data: 0.00MB + Index: 0.00MB
ge_commentmeta: Data: 0.00MB + Index: 0.01MB
ge_comments: Data: 0.01MB + Index: 0.01MB
ge_links: Data: 0.00MB + Index: 0.00MB
ge_lockdowns: Data: 0.00MB + Index: 0.00MB
ge_login_fails: Data: 0.00MB + Index: 0.00MB
ge_options: Data: 1.87MB + Index: 0.07MB
ge_postmeta: Data: 1.17MB + Index: 0.84MB
ge_posts: Data: 0.20MB + Index: 0.10MB
ge_revslider_css: Data: 0.09MB + Index: 0.00MB
ge_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB
ge_revslider_navigations: Data: 0.00MB + Index: 0.00MB
ge_revslider_sliders: Data: 0.01MB + Index: 0.00MB
ge_revslider_slides: Data: 0.08MB + Index: 0.00MB
ge_revslider_static_slides: Data: 0.00MB + Index: 0.00MB
ge_taxonomymeta: Data: 0.00MB + Index: 0.01MB
ge_termmeta: Data: 0.00MB + Index: 0.01MB
ge_terms: Data: 0.00MB + Index: 0.01MB
ge_term_relationships: Data: 0.01MB + Index: 0.03MB
ge_term_taxonomy: Data: 0.00MB + Index: 0.01MB
ge_usermeta: Data: 0.02MB + Index: 0.02MB
ge_users: Data: 0.00MB + Index: 0.01MB
ge_wc_download_log: Data: 0.00MB + Index: 0.00MB
ge_wc_webhooks: Data: 0.00MB + Index: 0.00MB
ge_yith_wcwl: Data: 0.00MB + Index: 0.00MB
ge_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB
ge_yoast_seo_links: Data: 0.00MB + Index: 0.00MB
ge_yoast_seo_meta: Data: 0.00MB + Index: 0.00MB

### Post Type Counts ###

amn_exact-metrics: 1
attachment: 110
nav_menu_item: 16
option-tree: 2
page: 15
post: 2
product: 69
product_variation: 429
revision: 17
shop_order: 7
staticblocks: 2
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (19) ###

Broken Link Checker: by Janis Elsts
Vladimir Prelovac – 1.11.5

Contact Form 7: by Takayuki Miyoshi – 5.0.2
Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 5.3.5
Head, Footer and Post Injections: by Stefano Lissa – 3.1.1
Imsanity: by Shane Bishop – 2.3.10
Instagram Feed: by Smash Balloon – 1.8.3
WPBakery Page Builder: by Michael M - WPBakery.com – 5.4.5
Login LockDown: by Michael VanDeMar – v1.7.1
My Custom Functions: by Space X-Chimp – 4.19
PW WooCommerce Bulk Edit: by Pimwick
LLC – 2.47

Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.0.2
Slider Revolution: by ThemePunch – 5.4.6.3.1
Simple Custom CSS: by John Regan
Danny Van Kooten – 4.0.1

WooCommerce Variation Swatches: by ThemeAlien – 1.0.3 – Not tested with the active version of WooCommerce
WooCommerce Payment Gateway - Paysera: by Paysera – 2.4.8 – Not tested with the active version of WooCommerce
WooCommerce Auto Restore Stock: by Gerhard Potgieter – 1.0.1 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.4.2
Yoast SEO: by Team Yoast – 7.6.1
YITH WooCommerce Wishlist: by YITHEMES – 2.2.2

### Settings ###

API Enabled: ✔
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #1161 - /shop/
Cart: #810 - /cart/
Checkout: #811 - /checkout/
My account: #812 - /my-account/
Terms and conditions: #1109 - /terms-conditions/

### Theme ###

Name: LEGENDA - 8theme WordPress theme
Version: 3.6
Author URL: http://themeforest.net/user/8theme
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: legenda/woocommerce/archive-product.php version 3.3.0 is out of date. The core version is 3.4.0
legenda/woocommerce/cart/cart-empty.php
legenda/woocommerce/cart/cart-shipping.php
legenda/woocommerce/cart/cart.php version 3.3.0 is out of date. The core version is 3.4.0
legenda/woocommerce/cart/cross-sells.php
legenda/woocommerce/cart/mini-cart.php
legenda/woocommerce/checkout/form-billing.php
legenda/woocommerce/checkout/form-checkout.php
legenda/woocommerce/checkout/form-coupon.php version 3.3.0 is out of date. The core version is 3.4.0
legenda/woocommerce/checkout/form-login.php version 2.0.0 is out of date. The core version is 3.4.0
legenda/woocommerce/checkout/form-shipping.php
legenda/woocommerce/checkout/review-order.php
legenda/woocommerce/content-product.php version 3.0.0 is out of date. The core version is 3.4.0
legenda/woocommerce/content-product_cat.php
legenda/woocommerce/content-single-product.php version 3.0.0 is out of date. The core version is 3.4.0
legenda/woocommerce/content-widget-product.php
legenda/woocommerce/global/form-login.php
legenda/woocommerce/global/quantity-input.php version 3.3.0 is out of date. The core version is 3.4.0
legenda/woocommerce/loop/add-to-cart.php
legenda/woocommerce/loop/loop-end.php
legenda/woocommerce/loop/loop-start.php
legenda/woocommerce/loop/no-products-found.php
legenda/woocommerce/loop/pagination.php
legenda/woocommerce/loop/rating.php
legenda/woocommerce/myaccount/form-login.php version 3.3.0 is out of date. The core version is 3.4.0
legenda/woocommerce/myaccount/my-downloads.php
legenda/woocommerce/myaccount/navigation.php
legenda/woocommerce/single-product/add-to-cart/external.php version 2.1.0 is out of date. The core version is 3.4.0
legenda/woocommerce/single-product/add-to-cart/simple.php version 3.0.0 is out of date. The core version is 3.4.0
legenda/woocommerce/single-product/meta.php
legenda/woocommerce/single-product/product-image.php version 3.1.0 is out of date. The core version is 3.3.2
legenda/woocommerce/single-product/product-thumbnails.php version 3.1.0 is out of date. The core version is 3.3.2
legenda/woocommerce/single-product/related.php
legenda/woocommerce/single-product/short-description.php
legenda/woocommerce/single-product/tabs/tabs.php
legenda/woocommerce/single-product/title.php
legenda/woocommerce/single-product/up-sells.php
legenda/woocommerce/single-product-reviews.php
legenda/woocommerce/single-product.php

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Viewing 8 replies - 1 through 8 (of 8 total)
  • AJ a11n

    (@amandasjackson)

    7 years, 11 months ago

    Hi there,

    we are having the issue with restock – and it doesn’t seem to work even 24 hours when product is added to cart, but not purchased.

    Is this a new issue on your site? Has this ever worked correctly for variable products?

    Are you referring to the “hold stock” option in WooCommerce core?

    Hold stock
    Link to image: https://cld.wthms.co/DY1oE6

    If this is the case, and the settings as entered here are not correctly releasing the stock, there may be an issue with your theme or another plugin.

    It looks like you have a number of outdated templates and template overrides. I would recommend first updating these, and then also try switching to the default Storefront theme to see if this resolves the issue.

    If you are not referring to the WooCommerce “hold stock” function, and are rather wanting a restock of your products as the WooCommerce Auto Restock plugin you mentioned would do, you will want to reach out to the plugin’s developer, as this is not a function of core that we can help you with. https://ww.wp.xz.cn/support/plugin/woocommerce-auto-restore-stock

    Kenin

    (@kbassart)

    Automattic Happiness Engineer

    7 years, 11 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thread Starter Vadim

    (@vadikcoma)

    7 years, 11 months ago

    Hello Amanda, sorry for late reply,

    We had this “hold stock” option enabled all the time, however we are not really sure it it was solving our issue, because it was set to 60 minutes and I’m not sure if we ever waited that long to check.

    We will keep checking, thank you!

    Thread Starter Vadim

    (@vadikcoma)

    7 years, 11 months ago

    Hello @amandasjackson, we tried all possible ways of getting restock to work.

    Currently even if I cancel order manually (mark as cancelled) stock does’t return. What am I doing wrong? Can you please assist me?

    con

    (@conschneider)

    Engineer

    7 years, 11 months ago

    Hi there,

    You can try and make use of: https://ww.wp.xz.cn/plugins/woocommerce-auto-restore-stock/

    Kind regards,

    Thread Starter Vadim

    (@vadikcoma)

    7 years, 11 months ago

    Hi @conschneider we tried restocking plugin, however it works only for simple products. It doesn’t restock variable products

    con

    (@conschneider)

    Engineer

    7 years, 10 months ago

    Hello again,

    Looks like the plugin needs an update as it is using some deprecated functions. Maybe this will make it support variations as well. For example instead of $_product = $order->get_product_from_item( $item ); use $_product = wc_get_product($item['product_id']); – just a thought construct of mine and not tested or really anything beyond my figments.

    Thread Starter Vadim

    (@vadikcoma)

    7 years, 9 months ago

    The problem was with our payment provider Paysera – they had settings for different status of order during “add to cart” and “checkout”. And for some reason these settings were working incorrectly, when orders were cancelled. Now its fixed

Viewing 8 replies - 1 through 8 (of 8 total)

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