Payment processing failed. Please retry.

  • Resolved gregrobson

    (@gregrobson)


    7 years, 9 months ago

    I’m trying to get this plugin working with WooCommerce but I’m getting “Payment processing failed. Please retry.”

    I’m running WC 3.2.6 on WP 4.9.8.

    I’m not seeing anything reach the Stripe API and there’s nothing in the PHP logs. All I’m getting is this (rather unhelpful) message in the logs?

    Any ideas?

    
2018-09-17T15:26:06+00:00 DEBUG 
====Stripe Version: 4.1.10====
====Start Log====
Error: stdClass Object
(
    [token_id] => 
    [customer] => 
    [source] => 
    [source_object] => 
)

====End Log====
Viewing 4 replies - 1 through 4 (of 4 total)
  • royho

    (@royho)

    7 years, 9 months ago

    Hello,

    As a test, switch your theme to WP default theme TwentySeventeen and see if that works.

    Thread Starter gregrobson

    (@gregrobson)

    7 years, 9 months ago

    PHP 7.2.9 as well if that helps.

    Thread Starter gregrobson

    (@gregrobson)

    7 years, 9 months ago

    Wow! That was a quick reply! I’ll give switching the theme a try.

    Thread Starter gregrobson

    (@gregrobson)

    7 years, 9 months ago

    Yes – that’s working now, it must be something with our theme (I should have tried before!)

    We’re actually redesigning our cart – we thought we could switch over quickly, but it looks like it might be easier to just incorporate Stripe into our new cart design.

Viewing 4 replies - 1 through 4 (of 4 total)

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