Users Cannot Login

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  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    7 years, 2 months ago

    Hi @jacobsfamily,

    Do you have any caching or optimization plugins installed?
    Please make sure to exclude Ultimate member pages from the cache and see if it helps.
    Can you please also do a quick conflict test so we can rule out any conflicts with your theme or other plugins.
    Here is the doc on how to do a conflict test if you are not sure how to do it.

    Regards.

    B. Edmun

    (@medmancreative)

    7 years, 1 month ago

    I am having the same issue.

    I sign up a TestUser and receive the Account Activation email.
    I click on the confirm button and am properly redirected into the site.
    BUT…
    after I log out and attempt to log back in, I get an ‘Invalid Password’ error.

    So, I log in to the Admin account and reset the password for TestUser (with exactly the same password used during registration) then I am able to sign in TestUser properly. Thus, the user is only able to login AFTER an Admin level password reset. As the TestUser, I am unable to complete a self-reset. I receive the reset link but when clicked on, receive an ‘Invalid Link’ error.

    I have shut off all caching and CAPTCHA plugins and then all non-essential plugins, but have not attempted the full reversion to WP 2017theme and no plugins method of testing.

    So, still looking for a solution…

Viewing 2 replies - 1 through 2 (of 2 total)

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