Smart coupons

  • Resolved mortenamdk

    (@mortenamdk)


    5 years, 10 months ago

    Hi

    We have a problem with when a customer eg. If you buy a gift card in the plugin smart coupon, when you buy a $ 200 gift card, the person who receives the gift card will not receive the full amount from which the VAT has been deducted.
    Can see others having problems with it a year ago, but it has not been a problem until December last year. Then it just went wrong we hoped an update would fix the problem but that has not changed.

    We have tried to activate the option
    Deduct credit / gift before doing tax calculations
    and
    Store credit discount is inclusive of tax
    But that didn’t fix it.

    Hope you can help fix the problem.

    Best regards
    Morten

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Tseten a11n

    (@tibetanitech)

    5 years, 10 months ago

    Hi Morten,

    I understand you are having trouble with Smart Coupons. Could you please share a copy of your site’s System Status to understand how your site is configured? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thanks!

    Thread Starter mortenamdk

    (@mortenamdk)

    5 years, 10 months ago

    Thanks for the response 🙂

    
### WordPress Environment ###

WordPress address (URL): http://testtstest11.kinsta.cloud
Site address (URL): http://testtstest11.kinsta.cloud
WC Version: 4.2.0
REST API Version: ✔ 1.0.8
WC Blocks Version: ✔ 2.5.16
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ❌ Inactive 1.2.3
Log Directory Writable: ✔
WP Version: 5.4.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: da_DK
External object cache: –

### Server Environment ###

Server Info: nginx/1.17.5
PHP Version: 7.4.3
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.47.0
OpenSSL/1.0.2g

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.25-MariaDB-10.2.25+maria~xenial
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
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DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

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WC Database Prefix: nw_
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Database datastørrelse: 1285.90MB
Database indexstørrelse: 720.28MB
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### Post Type Counts ###

amn_om: 2
attachment: 19411
condition_group: 2
nav_menu_item: 181
oembed_cache: 4
omapi: 4
page: 44
post: 119
product: 7043
product_variation: 29376
revision: 3077
shop_coupon: 59589
shop_order: 24973
shop_order_refund: 3
sidebar: 2
wapl: 1
wc_order_status: 8
woo_discount: 7

### Security ###

Secure connection (HTTPS): ❌
					Din shop bruger ikke HTTPS. Få mere information om HTTPS og SSL Certifikater.
Hide errors from visitors: ✔

### Active Plugins (42) ###

Disable WooCommerce Admin: af  – 1.0 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.2.0
HTML in Category Descriptions: af Arno Esterhuizen – 1.2.3
Autoptimize: af Frank Goossens (futtta) – 2.7.3
Beaver Builder Plugin (Standard Version): af The Beaver Builder Team – 2.3.2.5
Beaver Themer: af The Beaver Builder Team – 1.3.1
Brands og kategorier: af Morten A. Møller – 1.0
Cookie-meddelelse: af dFactory – 1.3.2
Custom Order Numbers for WooCommerce: af Tyche Softwares – 1.2.10 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.2.0
FacetWP - Cache: af FacetWP
LLC – 1.5.1

FacetWP: af FacetWP
LLC – 3.5.5

KIDS Top banner: af Morten A. Møller – 1.0
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SearchWP Live Ajax Search: af SearchWP
LLC – 1.4.6.1

SearchWP Redirects: af SearchWP
LLC – 1.4.0

SearchWP WooCommerce Integration: af SearchWP – 1.3.1 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.2.0
SearchWP: af SearchWP
LLC – 3.1.11

ShortPixel Image Optimizer: af ShortPixel – 4.18.1
Storefront Powerpack: af WooCommerce – 1.5.0
Gem produkt i favorit: af Morten A. Møller – 1.0
Top banner: af Morten A. Møller – 1.0
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WooCommerce Brands: af WooCommerce – 1.6.17 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.2.0
WooCommerce Bulk Editor: af realmag777 – 2.0.5.1 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.2.0
WooCommerce Cart Notices: af SkyVerge – 1.11.4 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.2.0
WooCommerce Checkout Field Editor: af WooCommerce – 1.5.34
WooCommerce EAN Betalings Metode: af Yan&Co – 3.4.1 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.2.0
Hello Retail business integration: af Hello Retail – 1.2.0 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.2.0
WooCommerce Order Status Manager: af SkyVerge – 1.11.8 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.2.0
WooCommerce QuickPay: af Perfect Solution – 5.6.1
WooCommerce Smart Coupons: af StoreApps – 4.7.5 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.2.0
WooCommerce: af Automattic – 4.2.0
WooDrill: af Codethena Software Ltd. – 1.6.0 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.2.0
WooPack for Beaver Builder: af Team IdeaBox - Beaver Addons – 1.3.7.3 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.2.0
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WP All Export Pro: af Soflyy – 1.5.11
WP All Import Pro: af Soflyy – 4.6.1
WP Crontrol: af John Blackbourn & crontributors – 1.8.5
WP All Import - WooCommerce Add-On Pro: af Soflyy – 3.2.2 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.2.0
WP All Import - Yoast WordPress SEO Add-On: af Soflyy – 1.1.8

### Inactive Plugins (6) ###

CMP - Coming Soon & Maintenance Plugin: af NiteoThemes – 3.7.4.1
Hotjar: af Hotjar – 1.0.6
Mailchimp for WooCommerce: af Mailchimp – 2.3.6 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.2.0
SearchWP Metrics: af SearchWP
LLC – 1.1

Webshipper for WooCommerce: af webshipr.com – 1.0.3 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.2.0
WP Rocket: af WP Media – 3.5.2

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

Kinsta Must-use Plugins: af Kinsta Team – 2.3.1

### Settings ###

API Enabled: ✔
Force SSL: –
Currency: DKK (DKK)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop basisside: #8 - /shop/
Kurv: #9 - /kurv/
Checkout: #10 - /kasse/
Min konto: #11 - /min-konto/
Handelsbetingelser: #32549 - /handelsbetingelser/

### Theme ###

Name: Storefront Child
Version: 1.0.0
Author URL: http://www.get2web.dk
Child Theme: ✔
Parent Theme Name: Storefront
Parent Theme Version: 2.5.3 – 2.5.7 er tilgængelig
Parent Theme Author URL: https://woocommerce.com/
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### Templates ###

Overrides: storefront-child/woocommerce/archive-product.php
storefront-child/woocommerce/cart/cart-totals.php
storefront-child/woocommerce/cart/cart.php
storefront-child/woocommerce/checkout/form-checkout.php
storefront-child/woocommerce/checkout/form-coupon.php
storefront-child/woocommerce/checkout/review-order.php
storefront-child/woocommerce/checkout/thankyou.php
storefront-child/woocommerce/content-product.php
storefront-child/woocommerce/content-single-product.php
storefront-child/woocommerce/emails/customer-completed-order.php
storefront-child/woocommerce/global/breadcrumb.php
storefront-child/woocommerce/loop/pagination.php
storefront-child/woocommerce/single-product.php

### Action Scheduler ###

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Oldest: 2020-05-10 13:46:52 +0200
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Mislykket: 256
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    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    5 years, 10 months ago

    hey @mortenamdk,

    Thanks for sharing and I can see you are using the WooCommerce Smart Coupons extension which is sold on WooCommerce.com.

    https://woocommerce.com/products/smart-coupons/

    For support related to that particular extension, you should submit a support ticket from this page of your WooCommerce.com customer account used to purchase WooCommerce Smart Coupons.

    https://woocommerce.com/my-account/create-a-ticket/

    When filling out the support form choose WooCommerce Smart Coupons from the I need help with: dropdown. That will have your support request sent to StoreApps the company who develop and support the WooCommerce Smart Coupons extension.

    I hope this helps as we couldn’t offer support for WooCommerce Smart Coupons within this forum. This particular forum is only for questions related to the free WooCommerce plugin itself.

    Thread Starter mortenamdk

    (@mortenamdk)

    5 years, 10 months ago

    Hi Stuart

    Thank i will do that ;o)

    Best regards
    Morten

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Smart coupons’ is closed to new replies.