Smart coupons
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Hi
We have a problem with when a customer eg. If you buy a gift card in the plugin smart coupon, when you buy a $ 200 gift card, the person who receives the gift card will not receive the full amount from which the VAT has been deducted.
Can see others having problems with it a year ago, but it has not been a problem until December last year. Then it just went wrong we hoped an update would fix the problem but that has not changed.We have tried to activate the option
Deduct credit / gift before doing tax calculations
and
Store credit discount is inclusive of tax
But that didn’t fix it.Hope you can help fix the problem.
Best regards
Morten
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Hi Morten,
I understand you are having trouble with Smart Coupons. Could you please share a copy of your site’s System Status to understand how your site is configured? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.Thanks!
Thanks for the response 🙂
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Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop basisside: #8 - /shop/ Kurv: #9 - /kurv/ Checkout: #10 - /kasse/ Min konto: #11 - /min-konto/ Handelsbetingelser: #32549 - /handelsbetingelser/ ### Theme ### Name: Storefront Child Version: 1.0.0 Author URL: http://www.get2web.dk Child Theme: ✔ Parent Theme Name: Storefront Parent Theme Version: 2.5.3 – 2.5.7 er tilgængelig Parent Theme Author URL: https://woocommerce.com/ WooCommerce Support: ✔ ### Templates ### Overrides: storefront-child/woocommerce/archive-product.php storefront-child/woocommerce/cart/cart-totals.php storefront-child/woocommerce/cart/cart.php storefront-child/woocommerce/checkout/form-checkout.php storefront-child/woocommerce/checkout/form-coupon.php storefront-child/woocommerce/checkout/review-order.php storefront-child/woocommerce/checkout/thankyou.php storefront-child/woocommerce/content-product.php storefront-child/woocommerce/content-single-product.php storefront-child/woocommerce/emails/customer-completed-order.php storefront-child/woocommerce/global/breadcrumb.php storefront-child/woocommerce/loop/pagination.php storefront-child/woocommerce/single-product.php ### Action Scheduler ### Gennemført: 79.287 Oldest: 2020-05-10 13:46:52 +0200 Newest: 2020-06-10 10:19:42 +0200 Mislykket: 256 Oldest: 2019-01-04 10:29:40 +0100 Newest: 2020-04-15 12:40:35 +0200hey @mortenamdk,
Thanks for sharing and I can see you are using the WooCommerce Smart Coupons extension which is sold on WooCommerce.com.
https://woocommerce.com/products/smart-coupons/
For support related to that particular extension, you should submit a support ticket from this page of your WooCommerce.com customer account used to purchase WooCommerce Smart Coupons.
https://woocommerce.com/my-account/create-a-ticket/
When filling out the support form choose WooCommerce Smart Coupons from the I need help with: dropdown. That will have your support request sent to StoreApps the company who develop and support the WooCommerce Smart Coupons extension.
I hope this helps as we couldn’t offer support for WooCommerce Smart Coupons within this forum. This particular forum is only for questions related to the free WooCommerce plugin itself.
Hi Stuart
Thank i will do that ;o)
Best regards
Morten
The topic ‘Smart coupons’ is closed to new replies.