Empty reservations?

  • Resolved samgruvr

    (@samgruvr)


    5 years, 11 months ago

    Hello!
    I am seeing a handful of users’ reservations come up with empty details. When I dig in it does not look like they have an actual reservation but the system thinks they do.. this is problematic as we have weekly limits and, the empty reservations prevent new reservations to be made. There was no email to confirm however and no cancellation link, so it becomes a manual admin process..

    thoughts?

    Thanks
    -Sam

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author codepeople

    (@codepeople)

    5 years, 11 months ago

    Hi,

    Do you have the calendar field marked as required in the booking form?

    Related settings field:

    https://apphourbooking.dwbooster.com/images/articles/required-field.png

    In addition to that, do you have the captcha enabled in the form?

    Please check that.

    Thank you for using the plugin!

    Thread Starter samgruvr

    (@samgruvr)

    5 years, 11 months ago

    I did not have that checked.. duh.. easy fix. Thanks!

    Thread Starter samgruvr

    (@samgruvr)

    5 years, 11 months ago

    @codepeople .. just a wrinkle and possible an enhancement.. I have two appointment fields in one calendar, one for 30 minute slots and one for 45 minute slots. If I make the appointment required for both, when a client only wants one, they are forced to choose another as well.

    It would be great if in the use case where there are more than one appointment fields being used, I could have a form setting that would force “at least one” of multiple Appointment fields to be selected.

    so for now, I can’t use the “required” setting here without breaking my reservations form.

    thoughts?

    Plugin Author codepeople

    (@codepeople)

    5 years, 11 months ago

    Hi @samgruvr,

    That’s currently a commercial feature: https://apphourbooking.dwbooster.com/blog/2018/12/24/conditional-rules/

    We’d like to help but we can’t reply about that in this forum. We are not allowed to support any customers in these forums.

    For pro or commercial product support please contact us directly on our site. This includes any pre-sales topics as well.

    Commercial products are not supported in these forums. We will happily answer this and any other questions you can have on our own site.

    Thank you.

    Thread Starter samgruvr

    (@samgruvr)

    5 years, 11 months ago

    Interesting.. I’ll take a look at that.. Thanks

Viewing 5 replies - 1 through 5 (of 5 total)

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