Payment issues

  • Resolved manali77

    (@manali77)


    5 years, 4 months ago

    A customer ordered from the platform he got a confirmation mail and later the order was cancelled and only on website

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support abwaita a11n

    (@abwaita)

    5 years, 4 months ago

    Hi @manali77,

    Have you checked the order notes for the specific order to see the events leading to the order cancellation?

    Note that if you have a Hold Stock timeout (in WooCommerce → Settings → Products → Inventory), an order with a pending status will be canceled once the timeout is reached but payment has not been received.

    For reference, kindly check this inventory options documentation.

    Plugin Support abwaita a11n

    (@abwaita)

    5 years, 3 months ago

    Hi,
    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was useful!

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

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