Latest version not working

  • iitiago

    (@iitiago)


    3 years, 11 months ago

    Hi,

    In the latest version, Royal Mail Tracking is sadly not being automatically added to orders. I’ve therefore had to roll back the plugin to 3.3.1.

    Do you have any suggestions?

    Many thanks

Viewing 15 replies - 1 through 15 (of 18 total)
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  • Plugin Author Zorem

    (@zorem)

    3 years, 11 months ago

    Hi @iitiago,

    We don’t have any integration with Royal Mail in the AST Free.

    Thanks

    Thread Starter iitiago

    (@iitiago)

    3 years, 11 months ago

    Hi @zorem,

    We have trackship enabled for Royail Mail. It’s working in 3.3.1 but not the latest version.

    Many thanks,

    Plugin Author Zorem

    (@zorem)

    3 years, 11 months ago

    Hi @iitiago,
    For any issue with Trackship please contact the TrackShip support.
    Thanks

    Thread Starter iitiago

    (@iitiago)

    3 years, 11 months ago

    Hi @zorem,

    No worries at all! I contacted their support and they stated as we are utilising your plugin we need to contact you.

    Do you have any advice/suggestions?

    Many thanks,

    Plugin Author Zorem

    (@zorem)

    3 years, 11 months ago

    Hi @iitiago,
    Can you please share some more details about the issue with Royal Mail?
    Thanks

    Thread Starter iitiago

    (@iitiago)

    3 years, 11 months ago

    Hi,

    Apologies for delay in response. Orders are marked as shipped via Royal Mail. Once complete, automated tracking is added to the order. In the latest version this sadly stops so I have to revert to an older version. If you would I could give you access to a staging site. Please provide an email and I’ll send over the details directly.

    Many thanks,

    Plugin Author Zorem

    (@zorem)

    3 years, 11 months ago

    Hi @iitiago,
    We don’t have any integration with Royal Mail with AST.
    Maybe they are using our REST API to add tracking information.
    Do you use any plugin for Royal Mail Integration with WooCommerce?
    Thanks

    Thread Starter iitiago

    (@iitiago)

    3 years, 11 months ago

    Hi Zorem,

    We are utilising Royal Mail through AST. No other plugins are in use for Royal Mail Integration.

    https://www.zorem.com/docs/ast-pro/integrations/ Your website here shows you support Royal Mail. We have Royal Mail enabled under Shipping Providers.

    Many thanks,

    Plugin Author Zorem

    (@zorem)

    3 years, 11 months ago

    Hi @iitiago,
    We have Royal Mail integration only in AST PRO, not in the free version.
    Thanks

    Thread Starter iitiago

    (@iitiago)

    3 years, 11 months ago

    Hi Zorem,

    We aren’t using the Royal Mail integration. We are using the Royal Mail shipping provider. As stated previously, if you provide your email address I can provide you with a login into the site to confirm.

    As a note, we are not using AST Pro but have the Royal Mail shipping provider.

    Many thanks,

    Thread Starter iitiago

    (@iitiago)

    3 years, 10 months ago

    Hi,

    Is there any update on this?

    Many thanks,

    Thread Starter iitiago

    (@iitiago)

    3 years, 10 months ago

    Can I have an update on this please? This is not at all resolved.

    Many thanks,

    Plugin Author Zorem

    (@zorem)

    3 years, 10 months ago

    Hi @iitiago,
    We didn’t have any integration with Royal Mail in AST Free.
    Thanks

    Thread Starter iitiago

    (@iitiago)

    3 years, 10 months ago

    Hi @zorem,

    I can confirm there is Royal Mail integration available. Please provide an email address and I’ll give access to a staging site.

    Many thanks,

    Thread Starter iitiago

    (@iitiago)

    3 years, 9 months ago

    @zorem Any update on this?

Viewing 15 replies - 1 through 15 (of 18 total)
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