Plugin Support
Vytis
(@bvytis)
Hi @artjuice,
Thank you for trying MPG and apologies for the delay.
I see the error page but it’s hard to tell something without seeing the actual error, can you enable debugging mode to see what is the error printed? (please ask your hosting provider if you’re not sure how to do it or they can also take the error from the server log if you don’t want to enable error log).
It could be a conflict with a 3rd party plugin or some server limit being exceeded so we really need to see the error to understand the issue better.
Thanks!
hi,
Thanks for the reply 🙂
In the log :
2a01:cb05:807b:8f00:91b3:5de:40e6:6d50 artjuice.net – [11/Apr/2023:12:43:29 +0200] “GET /festival-diverscenes/ HTTP/1.1” 500 1146 “https://artjuice.net/wp-admin/admin.php?page=mpg-project-builder&action=edit_project&id=3” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.0.0 Safari/537.36”
I have activated the debug mode on the website !
Hi,
I tried to increase memory limit but it’s apparently not working
I’m considering buying this plugin but this is definitely one of our nightmares. What happens when it stops working for some reason? Responses to these messages are so delayed.
Hi @artjuice!
Could you please tell us how many rows you have in the source file? If it is too large to be processed, a 500 error may appear. You can find out more about this here.
@gercekraklet For Pro users we provide premium support on a dedicated platform. This way we can help quicker and more efficiently with any issues that may be encountered.
Thank you!
Hi Lucia,
Thanks for you answer ! The source file has 3127 rows and and 23 columns
have a good day
Hi @artjuice,
I’m sorry to hear about the issue you are encountering.
Please try to add the limit parameter to the shortcode; feel free to adjust the value as per your needs.
limit="200"
Let us know how it goes with it.
Hi Stefan !
Thanks for your help 🙂 but where can i increase this limit ?
Hi @artjuice,
The parameter I shared can be used on the shortcode showcased in this article of the documentation. The same as
current-header="mpg_country"
the limit parameter can be added in the shortcode; feel free to adjust the value of 200 as per your needs.
An update for the plugin was also released in the meantime and this issue shouldn’t occur anymore, even if you don’t include this parameter.
I hope this will help.
Hi Stefan,
Thanks for your help, i really appreciate.
But, i have changed the limit and integrate the shortcode in my template + i have done the update, and i have still the same system error 🙁
Regards
Hi @artjuice,
We’re sorry to hear the update didn’t help in your case!
Could you please disable the rest of the plugins, except MPG, and check if the issue persists?
Thank you!
Hello Lucia,
I tried but it is not working.
And what i also did is to reduce the source file to 49 entries, but it is still not working.
And i have tried to integrate the shortcode as following with the increased limit :
[mpg_match current-project-id=”5″ limit=”200″]
{{mpg_commune_principale}}, {{mpg_r_gion}}
[/mpg_match]
Hi @artjuice!
Are you using the shortcode to list the URLs of the pages generated in a project? The shortcodes you provided don’t have two parameters to match two projects.
Thank you!
Hi, thanks for the reply !
No i have changed to add the limit parameter Stefan talked about.
But at the beginning, i just added this for exemple :
“{{mpg_commune_principale}}, {{mpg_r_gion}}”
Without :
[mpg_match current-project-id=”5″ limit=”200″]
[/mpg_match]
