Flush cache failed

Resolved waylaid
(@waylaid)

3 years, 1 month ago

Hello,

We’re getting the message ‘Flush cache failed’ whenever an Editor level user publishes or updates a post. We don’t see the error when an Admin level user does the same.

Our web hosting company said it’s likely due to a plug-in. By process of elimination we have found that we only have the issue when NextGen Gallery is activated (even when all the other three other plugins we use are deactivated).

We are using NextGen Gallery Version 3.35, the latest version of WordPress 6.1.1 and PHP 8.0.

Do you have any ideas what the issue could be?

Many thanks,

Russell

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Contributor Imagely
(@imagely)

3 years, 1 month ago
Hi @waylaid,

We are not aware of any other similar cases. Could you please let us know what cache plugin/service you use?
- This reply was modified 3 years, 1 month ago by Imagely.
Thread Starter waylaid
(@waylaid)

3 years, 1 month ago

Thanks for the quick response. The hosting company said their cache software is proprietary. But when I asked about that, the support person starting looking into the issue again and they now think it might be a permissions thing with the way the hosted WordPress account is set up their end, and that your plug-in is just highlighting the issue. They are going to look into it further so I will close this ticket for now.

Thanks again,

Russell

Thread Starter waylaid
(@waylaid)

3 years, 1 month ago

Hi,

I’m opening this ticket back up. My hosting company are adamant the problem isn’t with them. They say the cache software they use is proprietary – they are own by GoDaddy and use the same software by the looks of it, if that helps.

The “Flush Cache failed” error only happens when logged in as an WordPress Editor. Editors level users don’t have permission to manually flush the cache but the cache is clear automatically when an Editor publishes or updates a post. When the NextGEN Gallery plugin is enabled, the error occurs, when it isn’t enabled, it doesn’t occur.

The console only show the error as:

Failed to load resource: the server responded with a status of 403 () https://fqpbrighton.net/wp-json/wpaas/v1/flush-cache/status

Thanks

Russell
Plugin Contributor Imagely
(@imagely)

3 years ago
Hi @waylaid,

Feel free to submit a report for our support team at https://www.imagely.com/report-bug/ and we’ll have a direct look at it.

Thanks
- This reply was modified 3 years ago by Imagely.
Thread Starter waylaid
(@waylaid)

3 years ago

Thanks, will do.

Viewing 5 replies - 1 through 5 (of 5 total)

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