Problem Sending Test Email

  • Resolved marketingsmr

    (@marketingsmr)


    2 years, 10 months ago

    Hi, I am recieving the following error log.

    My SMTP settings seem to be correct, but I am wondering if it is an issue with our GoDaddy hosting and the port?

    Versions:
    WordPress: 6.2.2
    WordPress MS: No
    PHP: 7.4.33
    WP Mail SMTP: 3.8.2

Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP Error: Could not connect to SMTP host. Failed to connect to serverSMTP server error: Failed to connect to server SMTP code: 101 Additional SMTP info: Network is unreachable
    Host: smtp.office365.com
    Port: 587
    SMTPSecure:    tls
    SMTPAutoTLS:bool(true)
    SMTPAuth:bool(true)

Server:
    OpenSSL: OpenSSL 1.1.1p 21 Jun 2022
    Apache.mod_security: No

Debug:
    Email Source: WP Mail SMTP Mailer: Other SMTP SMTP Error: Could not connect to SMTP host. Failed to connect to serverSMTP server error: Failed to connect to server SMTP code: 101 Additional SMTP info: Network is unreachable

SMTP Debug:
    2023-07-25 22:21:25 Connection: opening to smtp.office365.com:587, timeout=300, options=array()
    2023-07-25 22:21:29 Connection failed. Error #2: stream_socket_client(): unable to connect to smtp.office365.com:587 (Network is unreachable) [/home/cs5an7pc9bxe/public_html/stoneridgeresort.ca/wp-includes/PHPMailer/SMTP.php line 389]
    2023-07-25 22:21:29 SMTP ERROR: Failed to connect to server: Network is unreachable (101)
    SMTP Error: Could not connect to SMTP host. Failed to connect to server

    Would be great to recieve any feedback or direction to resolve.

    Thank you!

Viewing 1 replies (of 1 total)
  • Plugin Support Victoria Sakal

    (@sakalvictoria)

    2 years, 10 months ago

    Hi, @marketingsmr!

    Thanks for reaching out!

    GoDaddy often refuses connection since they do not allow sending emails through other providers. Please, take a look at the screenshot. You can also check their guide on this here.

    Also, here is our guide on the same.

    Please note, that the Other SMTP mailer option does not use a dedicated API, which can lead to potential errors based on your website hosting/server settings. In cases where ongoing issues arise while using the Other SMTP mailer, we generally recommend switching to a transactional mailer option (it’s all mailers except the Other SMTP and Default (none) option).

    You can check each of them here.

    Kind regards.

Viewing 1 replies (of 1 total)

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