Plugin not registering ‘from email’ change

  • Resolved jjkusiak

    (@jjkusiak)


    2 years ago

    I’ve setup my FROM email initially to [email protected], later I’ve changed it to . Despite this change, I keep getting an error when trying to send emails via my SMTP server. The error log states that the FROM email is incorrect, but gives the previous email that’s already changed:

    Email Source: WP Mail SMTP Mailer: Other SMTP The following From address failed: [email protected] : MAIL FROM command failed,You are not allowed to send e-mails from an inexistent mailbox. Change the address [email protected] or add it as a mailbox or alias. ,550,SMTP server error: MAIL FROM command failed Detail: You are not allowed to send e-mails from an inexistent mailbox. Change the address [email protected] or add it as a mailbox or alias. SMTP code: 550SMTP server error: MAIL FROM command failed Detail: You are not allowed to send e-mails from an inexistent mailbox. Change the address [email protected] or add it as a mailbox or alias. SMTP code: 550

    My setup:
    From email: [email protected]
    Force From Email: ON
    SMTP Host: mail1.mydevil.net
    Encryption: TLS
    SMTP Port: 587
    Authentication: ON
    SMTP Username: [email protected]

    I’d really appreciate any help or suggestions. I’ve tried uninstalling the plugin and installing it back again but I guess some records must persist in the database (although I couldn’t find them) because after reinstalling the plugin I still got the same issue.

    • This topic was modified 2 years ago by jjkusiak.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Darshana

    (@darshanaw)

    2 years ago

    Hi @jjkusiak,

    Thanks for reaching out! According to this error message, you have authenticated the WP Mail SMTP plugin using one email address, but you’re trying to send emails using another email address.

    Please note that you can only send emails using your authenticated email address. You need to update the “From Email” address to match your WP Mail SMTP authenticated email address.

    However, in your case, it could be that you have another SMTP plugin installed on your site that overrides your “From Email” address. To investigate this issue further, I suggest you configure another mailer, such as Google, and see whether you can send emails using that “From Email” address.

    Also, kindly edit your original post and remove the sensitive data that you have shared such as email addresses etc.

    I hope this helps. Thanks!

    • This reply was modified 2 years ago by Darshana.
Viewing 1 replies (of 1 total)

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