Refund Not Processing in WooCommerce

  • Resolved Brian Nanda

    (@briannanda007)


    1 year, 4 months ago

    We are experiencing an issue with processing refunds through the Braintree for WooCommerce Payment Gateway. When attempting to refund an order directly from WooCommerce, the transaction does not go through, and no funds are returned to the customer. https://prnt.sc/V4GKdOQut3NQ

    • This topic was modified 1 year, 4 months ago by Brian Nanda.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Feten L. a11n

    (@fetenlakhal)

    1 year, 4 months ago

    Hi there,

    Thanks for contacting us here at WooCommerce.com!

    From the screenshot, I can see that the option to refund automatically doesn’t exist as it should be: https://d.pr/i/EQNe2O

    Can you please send us a screenshot of the whole page?

    Could you share a copy of your site’s System Status Report with us?You’ll find it at the top of the page under WooCommerce > Status > Get system report > Download for support (after you scroll down a bit).

    Once you have the System Status Report file, please attach it to your reply.

    Thread Starter Brian Nanda

    (@briannanda007)

    1 year, 4 months ago

    Hi,
    Its fixed our end thanks.

    Plugin Support Chris Moreira – a11n

    (@chrism245)

    1 year, 3 months ago

    Good to know, I will mark as resolved.

Viewing 3 replies - 1 through 3 (of 3 total)

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