• Resolved drvonline

    (@drvonline)


    Hi, when I activate the plugin I have a problem with the display of product images of my e-commerce.

    Also from mobile I noticed that in addition to the images, there are also problems in using the site (for example the hamburger menu does not open when clicking)

    Woodmart theme
    Elementor page builder

    Thanks

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support litetim

    (@litetim)

    @drvonline please create a report and share it’s ID.
    From LSC => Toolbox => Report => click on “send to Litespeed”.
    We will start debugging from there. Thank you!

    My client had the same problem with all of the product images on some product pages not displaying. After I updated to 7.0.1 about 30 mins ago the problem was fixed. 
    Last Report Number: TWBXNHNP
    Last Report Date: 04/08/2025 22:50:27


    Server Variables
    SERVER_SOFTWARE = LiteSpeed
    DOCUMENT_ROOT = /home3/xx/public_html
    X-LSCACHE = on,crawler
    LSWCP_TAG_PREFIX = af6
    WP_SITEURL = NULL
    WP_HOME = NULL
    WP_CONTENT_DIR = /home3/xx/public_html/wp-content
    SHORTINIT = false
    LSCWP_CONTENT_DIR = /home3/xx/public_html/wp-content
    LSCWP_CONTENT_FOLDER = wp-content
    LSCWP_DIR = /home3/xx/public_html/wp-content/plugins/litespeed-cache/
    LITESPEED_TIME_OFFSET = 36000.0
    LITESPEED_SERVER_TYPE = LITESPEED_SERVER_ENT
    LITESPEED_CLI = NULL
    LITESPEED_ALLOWED = true
    LITESPEED_ON = true
    LSWCP_TAG_PREFIX = af6
    COOKIEHASH = xx
    Thread Starter drvonline

    (@drvonline)

    i’ve do it

    Last Report Number: WKDONXQM

    Last Report Date: 04/09/2025 06:41:34

    Plugin Support litetim

    (@litetim)

    @hardweb please create different topic for your problem. Thank you!

    Plugin Support litetim

    (@litetim)

    @drvonline did you disabled Litespeed?

    @litetim No worries, sorry about that. My problem was fixed by the update but I thought it would help you diagnose this problem but I will stay out of it. Thanks for answering my post and trying to help.

    Thread Starter drvonline

    (@drvonline)

    I’vee disabled litespeed because my e-commerce can’t have problem with images.

    Plugin Support litetim

    (@litetim)

    OK. I am sorry for the decision.
    If you think we can investigate and furtgher help you, we can test on a stage site and see what changes we can do

    Thread Starter drvonline

    (@drvonline)

    i have create a staging site

    Last Report Number: MHKDEAIV

    Last Report Date: 04/24/2025 09:21:23

    I have the same problem.

    Thank you

    Plugin Support litetim

    (@litetim)

    @drvonline
    Looking over the site I see a few things that can be changed to debug where the problem comes from:
    – try setting JS Deffer( https://docs.litespeedtech.com/lscache/lscwp/pageopt/#load-js-deferred ) to OFF
    – the lazyload is enabled from Woodmart theme. Try disabling that and enable lazyload from LSC: https://docs.litespeedtech.com/lscache/lscwp/pageopt/#lazy-load-images

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘Images not visible with plugin active’ is closed to new replies.