Issues with Jetpack after migrating to a new server

  • Resolved Bastian Noffer

    (@bnoffer)


    12 months ago

    Hi everyone,

    I migrated a client’s WordPress site today that uses Jetpack from a hosting provider to one of our own servers. Overall the migration went great, but after he re-authenticated Jetpack the license for statistics seems not to be working anymore and this is a feature they are using very heaviliy using the mobile app.

    Since I have not personally used Jetpack before I would highly appreciate any support that you can provide me.

    Thank you in advance for your help and effort!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Bastian Noffer

    (@bnoffer)

    12 months ago

    Okay, the client did not have a license yet for the commercial statistics module, he bought that now and its still not working, the Dashboard shows a message: “Error loading Jetpack statistics. Please try again later or view your stats on WordPress.com”.

    Everything looks connected correctly, I can’t figure it out right now what is missing.

    Plugin Support fujifika (a11n)

    (@fujifika)

    11 months, 3 weeks ago

    Hi @bnoffer,
     
    Thank you for reaching out!

    I took a look at the Jetpack connection on the site, and everything looks good on our end — the site is connected properly.

    In cases like this, the issue may be related to an old session or cached authentication from before the migration, as stats access depends on it. To refresh the connection between the app and your account, I’d recommend uninstalling the Jetpack app from the phone, reinstalling it, and logging in again using your WordPress.com account — be sure to use the same account that’s connected to the site.

    Let us know how that goes!

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    11 months, 2 weeks ago

    Hi there, @bnoffer,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Issues with Jetpack after migrating to a new server’ is closed to new replies.