Hi @secretsparfum,
Thank you for reaching out. I completely understand how concerning and frustrating it can be when your website crashes after an update.
Could you clarify the type of crash you experienced? For example, are you unable to access the admin dashboard, is the front end of your site not loading, or is the entire site showing an error? You can share a screenshot using snipboard.io.
Once I have more details, I’ll be able to assist you more effectively.
It’s been a while since we heard back from you for this reason we are closing this thread.
If Google for WooCommerce has been useful for your store and you appreciate the support you’ve received, we’d truly appreciate it if you could leave us a quick review here:
https://ww.wp.xz.cn/support/plugin/google-listings-and-ads/reviews/
Feel free to open a new forum topic if you run into any other problem.
Hi there,
Thank you for sharing the error details. It seems the Google for WooCommerce plugin may not have updated properly.
Could you please try the following steps:
- Deactivate the Google for WooCommerce plugin.
- Delete it from your plugins list.
- Download a fresh copy of the pluginfrom here https://ww.wp.xz.cn/plugins/google-listings-and-ads/ and install it again on your site.
After reinstalling, please check if the issue still occurs and let us know the results so we can assist you further.
If you still face the same issue, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:
- System Status Report which you can find via WooCommerce > Status
- Fatal error logs (if any) under WooCommerce > Status > Logs.
Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.
