When plugin is active, get error in Customize panel

  • mbeasi

    (@mbeasi)


    8 months, 2 weeks ago

    I just started using this plugin, and it’s been working great, except for the fact that when I have it activated, I can no longer save changes in the “Customize” panel. When I try, I get the error, “Looks like something’s gone wrong. Wait a couple seconds, and then try again.” If I deactivate the plugin, I can make the changes then activate it again, but obviously this is not ideal. Deactivating and reactivating this plugin is the only thing that affects my ability to “publish” in Customize. Are there known incompatibilities that would be an easy fix? I looked for similar topics here, but did not find anything.

    WordPress 6.8.2, plugin is up-to-date

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • angelagrey

    (@angelagrey)

    8 months, 2 weeks ago

    Hi,

    Thank you for reaching out.

    It could be possible that a theme or plugin conflict is causing this behavior. In this case, we would recommend testing by taking the following steps: https://docs.woocommerce.com/document/woocommerce-self-service-guide/

    If you don’t want to perform these tests on the live site, I would recommend reaching out to your web host to see if they offer a staging site as part of your hosting package. If not, then I’d recommend using the WP Staging plugin to duplicate the site.

    Let us know how this goes!

    Best regards.

Viewing 1 replies (of 1 total)

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