Site Access Blocked

  • Resolved ptiadmin

    (@ptiadmin)


    4 months, 2 weeks ago

    I was logged into my admin page and noticed a security alert. It said there were several possoble havking attempsta nd malware and suggested I upload this plug in. I uploaded th eplugin and clicked activate. Now, it tells me “Sorry, you are not allowed to access this page.” and I am unable to access my dashboard at all. The public-facing site is still up.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author sminozzi

    (@sminozzi)

    4 months, 2 weeks ago

    Hi,
    I’m sorry to hear about the issue with your server. I’m based in the London team, but I’ll make sure to assist you and get this resolved today. First step: please clear your browser’s cookies and cache and try again. Keep your browser with cookies and javascript enabled.
    Try to visit: http://www.your-site.com/wp-admin/
    You should also try using a different browser or device.

    If that doesn’t work, please visit our support site (it’s free), as I’ll need to check some system logs that shouldn’t be shared here.
    https://www.billminozzi.com/support/

    I’ll be waiting for your update.
    Regards,

    Bill, Plugin developer

    • This reply was modified 4 months, 2 weeks ago by sminozzi.
    Plugin Author sminozzi

    (@sminozzi)

    4 months, 2 weeks ago

    Hi,
    I haven’t heard back from you, but I would like to further analyze the message you posted: ‘Sorry, you are not allowed to access this page.’

    Please note that while your post title was ‘Site Access Blocked’, the actual message you received has a very specific meaning. Being ‘blocked out of the site’ is one situation, but this message indicates that WordPress recognizes you are logged in but is not allowing access to a specific area or function.

    To test this, please try clicking on other items in the left-hand sidebar menu (such as ‘Dashboard’ or ‘Posts’) and see if the system allows you to navigate or if the error persists. This will help us identify if the issue affects the entire admin area or just an isolated link.
    Regards,

    Bill, Plugin developer

    Thread Starter ptiadmin

    (@ptiadmin)

    4 months, 2 weeks ago

    Thanlk you for your response. I panicked becasue I couldn’t have my complete dashboard inaccessible. So I went to my host (siteground) and disabled all plugins forom there so I caould access the dashboard and then activated each individualy and disabled the AntiHacker plugin since it broke my site. I’ll have to have my malware/firewall program (sucuri) clear any malware that was showing under the security alert. I had installed the Anti-Hacker plugin based on the link in the security section of my site.

    Plugin Author sminozzi

    (@sminozzi)

    4 months, 2 weeks ago

    Hi,

    You are welcome.

    I’m glad your site is working. Installing more than one security software together is not a good idea. Please leave ours disabled and use the other one you mentioned, and thoroughly inspect the suspicious files you were alerted about.

    I hope it’s just a false alarm and there’s nothing serious with your server.

    If you need anything else from us, feel free to contact us anytime.

    Regards,
    Bill, Plugin developer

Viewing 4 replies - 1 through 4 (of 4 total)

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