Plugin causing Error Message ”Sorry, no products matched your selection.’

  • Resolved luke-projectreclaim

    (@lukeyr1minstrels1)


    3 months, 1 week ago

    I’ve tested all the plugins on my website one by one, and this plugin is causing an issue when selecting different variants on a product listing. It’s not showing all various options, e.g. Size and colour, with the error message ‘Sorry, no products matched your selection. Please choose a different combination’.

    It shows the error especially when you have an item in the basket. You need to click through the various listing randomly, then the error message shows up.

    The issue comes up when browsing on Google Chrome. There doesn’t seem to be any issues with Edge or Firefox. It works fine on Chrome incognito on desktop, but not on mobile in incognito mode or normal.

    Screenshot: https://pasteboard.co/TSFSnkeL8CkK.png

    Product listing: https://projectreclaim.co.uk/product/floating-shelves/

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter luke-projectreclaim

    (@lukeyr1minstrels1)

    3 months, 1 week ago

    I’ve temporarily disable this plugin for another payment gateway. Until there’s options I can troubleshoot.

    Plugin Author Clayton R

    (@mrclayton)

    3 months, 1 week ago

    Hi @lukeyr1minstrels1

    Thank you for contacting Payment Plugins.

    It’s not showing all various options, e.g. Size and colour

    The Stripe plugin doesn’t control the rendering of product options on your product page, that is managed by WooCommerce.

    Do you have a staging site where this error can be recreated? If you don’t have a staging site is there a time where you can enable our plugin so a test can be performed?

    Kind Regards

    Thread Starter luke-projectreclaim

    (@lukeyr1minstrels1)

    3 months, 1 week ago

    Hi

    We’ve now switched to another stripe gateway plugin and the issue has gone. 

    This did coincide with the latest update of Elementor, so it look like it may have had some compatibility issues with this. But we went through all our other plugin one by one and it was definitely this plugin that was causing the issue on Chrome.

    Thanks 

Viewing 3 replies - 1 through 3 (of 3 total)

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