Link not in email

  • Resolved lenlit

    (@lenlit)


    4 months ago

    I have tried setting up the zoom app scopes twice now following the youtube video and successfully connected it, but when I do a test purchase with woocommerce I get this error in the email:

    Thank you for purchasing the webinar. Here are Webinar details:
    Invalid access token, does not contain scopes:[webinar:write:registrant, webinar:write:registrant:admin].

    I did also set up a new app and added webinar:write:registrant:admin in the scopes but am still get this error. Please help, I need the email to show the zoom link

Viewing 1 replies (of 1 total)
  • Plugin Support afiyah

    (@afiyah)

    4 months ago

    Hi @lenlit ,

    Thank you for contacting us and for the detailed explanation.

    The error in the email indicates that the Zoom access token currently saved on your site does not include the required webinar scopes, even though the app may appear correctly configured. This usually happens when scopes are added after the Zoom account was already connected.Please try the following steps:

    1. Check Zoom app scopes
      • In Zoom App Marketplace, confirm these scopes are enabled:
        • webinar:write:registrant
        • webinar:write:registrant:admin
      • Save the app if you make any changes.
    2. Reconnect Zoom in WordPress
      • Go to the plugin’s Zoom/API settings
      • Disconnect the Zoom account
      • Reconnect and authorize again (this step is required for new scopes to apply).
    3. If the issue still persists
      • Remove all Server-to-Server OAuth credentials from the plugin settings
      • Save with empty fields
      • Re-enter the credentials and click Renew Token
      This forces a fresh token and often resolves cached token issues.
    4. Confirm the event type
      • Please ensure the event is a Zoom Webinar, not a Meeting.

    After completing the above steps, please run a new test WooCommerce purchase. The confirmation email should then display the Zoom join link correctly.

    If you continue to face issues, feel free to reply and we’ll assist further.

Viewing 1 replies (of 1 total)

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  • 1 reply
  • 2 participants
  • Last reply from: afiyah
  • Last activity: 4 months ago
  • Status: resolved