WordPress Content Vanishes on Publishing

  • Deetech

    (@tech-tic)


    12 years, 3 months ago

    I have a problem on my website running the latest WordPress version 3.8.1 – when I try to add new content or edit an old post, most of the content disappears on hitting publish.

    I have gone through endless forums for this, but haven’t been able to find a satisfying solution. I tried

    – Copy-pasting on notepad
    – Deactivating all plugins
    – Updating the wordpress to the latest version (now it has 3.8.1)
    – Switching the theme to twenty twelve
    – Ensuring there are no special characters (although the problems seems to emrge from ” and ‘, even if I edit and manually change them, it is not helping now.
    – Publishing while all the content is ‘selected’ – this helped for a while, but not anymore

    My site is hosted with Godaddy, and I’ve spoken to them many times but in vain. This time they got me to create a new directory, install wordpress in it, and then publish – it worked in the new directory within the same website. The hosting doesn’t seem to have anything to do with it.

    I have read a lot of people are facing the same problem, has anyone been able to find why it is happening and how to fix?

Viewing 11 replies - 1 through 11 (of 11 total)
  • esmi

    (@esmi)

    12 years, 3 months ago

    Have you tried:

    – deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    – switching to the default theme to rule out any theme-specific problems.

    – resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    Thread Starter Deetech

    (@tech-tic)

    12 years, 3 months ago

    Yes. I’ve tried it all now.

    – Deactivated all plugins and tried submitting but failed.
    – Switched to twenty twelve but still the same problem
    – Renamed plugins folder to plugins.hold

    None of this helps

    esmi

    (@esmi)

    12 years, 3 months ago

    Does this happen with all posts or just some posts?

    Thread Starter Deetech

    (@tech-tic)

    12 years, 3 months ago

    All posts. I’ve tried different pieces of content but wordpress erases most of it.

    Some people, have been able to get it right by turning off have ‘Multibyte String : mbstring.encoding_translation’
    ( http://ww.wp.xz.cn/support/topic/pound-sign-causing-content-curtailment) but in my case it is already off.

    What else could be causing the problem?

    esmi

    (@esmi)

    12 years, 3 months ago

    It could be a server security configuration issue. See: http://ww.wp.xz.cn/support/topic/cant-save-a-post-or-page-with-certain-text

    Is this a new site/install?

    Thread Starter Deetech

    (@tech-tic)

    12 years, 3 months ago

    I’ve visited that thread before, but could not narrow it down to a single word or certain characters.

    I put it up about 6 months ago but did not encounter this content problem back then. I’ve been facing the trouble since early Jan. and then, for a couple of days I could leave the content selected while publishing it, which strangely seemed to help, but not anymore.

    If there was a security issue, I wouldn’t be able to publish posts inside the new directory (with a new wp) that Godaddy asked me to create for testing.

    What else can I do?

    esmi

    (@esmi)

    12 years, 3 months ago

    I’ve been facing the trouble since early Jan.

    That does sound like something was changed on the server itself rather than anything within WordPress. I’m assuming that you haven’t installed or updated any new themes or plugins, yes?

    What happens if you try posting varying amounts of dummy lorem ipsum text?

    Thread Starter Deetech

    (@tech-tic)

    12 years, 3 months ago

    It works with the dummy text.

    Encountered the same problem with a different website back in October. As a temporary fix, I installed the CKE Editor plugin.
    This time I want to find what exactly is going wrong. If it is a server issue, shouldn’t it affect all websites/directories there.

    esmi

    (@esmi)

    12 years, 3 months ago

    It works with the dummy text.

    Then it definitely sounds like a server security issue.

    Thread Starter Deetech

    (@tech-tic)

    12 years, 3 months ago

    Hi Esmi,

    I’ve found one difference between the site where the content in vanishing and the others, where it is working fine.

    It could possibly be a character encoding issue, although I’m using wp version 3.8.1

    On installing the HTML Editor Syntax Highlighter I see a redundant “” with the cursor, and wherever it finds spaces, on putting the text.
    And when the content vanishes, I see the cursor (with that annoying extra character) right where it causes the problem.

    I’m almost certain that extra character, or from where it comes, is the root cause.

    How do I fix that?

    Thread Starter Deetech

    (@tech-tic)

    12 years, 3 months ago

    Godaddy has determined it is not a server security issue.
    The only thing I now see possible is to completely start from the scratch, upload a new wordpress and customize it again.

Viewing 11 replies - 1 through 11 (of 11 total)

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