Post-Hack 'New Post' Text Editor Admin Difficulties

  • jjsulzbach

    (@jjsulzbach)


    11 years, 11 months ago

    I am posting to ask for guidance on problems in a WordPress site for a client of our consulting firm. It is a news site and, because they are a client, I am unable to post a link for public viewing.

    Theme in use: Legatus Theme by Orange Themes.

    Description of Main Problem: The “New Post” option in the WordPress administrator interface, when the “Text” tab (not Visual) is selected for manual entry of text and objects, is not loading images for WYSWYG inclusion. When posts are published, the images are not included. This failure to include images in posts also applies to the “News Slider” that is part of the theme, which cannot show images for selected posts. The text for the posts renders ok, there is no problem viewing it or seeing it once the article is published.

    Additional Problems: Several plugins; such as Yoast SEO, Google News, a plugin for including Sub-titles for articles are not working. They are empty of content and attempts to correct the problem have failed.

    Solutions Attempted: A new version of WordPress was uploaded, all plugins were disabled and site publishing was tested, an alternate theme was set to see if it was a theme issue–the problem was present for a second theme also, folder permissions have been verified as in line with the theme’s documentation, a reboot of the server was tried, and an additional visual examination of all files and folders on the server was undertaken. I have also done some reading on the forum, but have not found a solution. Several forum threads seem to suggest this might be a problem with either the javascript or php file(s) for tinymce. I have not been able to correct the issue using that information.

    So I am at my wit’s end and I would like to ask if anyone might be able to guide me towards a solution.

    My thanks in advance to anyone who responds.

Viewing 5 replies - 1 through 5 (of 5 total)
  • esmi

    (@esmi)

    11 years, 11 months ago

    I’m sorry but as you appear to be using a commercial theme, you need to seek support from the theme’s developer/vendor. We do not have access to, nor do we support, commercial products here.

    Thread Starter jjsulzbach

    (@jjsulzbach)

    11 years, 11 months ago

    Though I did not say that the second theme tested was a WordPress theme, which was twenty fourteen, I did mention that a second theme was tested. This is not an issue restricted to one commercial theme, but rather one that is apparent in both commercial themes and WordPress themes.

    This means it must be a WordPress issue.

    esmi

    (@esmi)

    11 years, 11 months ago

    Since you are the only person who currently has this problem, then it would seem, logically, to be a site specific issue. Can you replicate the problem using the default Twenty Fourteen theme with all plugins deactivated?

    Thread Starter jjsulzbach

    (@jjsulzbach)

    11 years, 11 months ago

    Follow-up on previous reply…..

    I did not write that we have contacted the theme vendor.

    And, as to whether this is a WordPress issue, I must also point out that we have done quite a bit on Apache server to solve the problem without success. I must honestly admit, however, that it is possible there could still be some as-yet-unaddressed problem with Apache we have not entertained.

    My best guess remains that there is something amiss in the configuration of the WordPress components which govern the use of the New Post functionality in the Administrator interface. If it is not tinymce–which is the one group of components we examined–then perhaps there is another?

    Thread Starter jjsulzbach

    (@jjsulzbach)

    11 years, 11 months ago

    Okay, I just saw your reply after posting my follow-up.

    Then answer is “yes,” and we did it this morning.

    Do you want me to do it again to confirm this for your knowledge or is there a path we are going to take upon the reset?

    I hope you will be patient with my questions. I do appreciate your help. But I must explain to the site’s administrator what will be going on before we start making changes, which is why I must ask.

Viewing 5 replies - 1 through 5 (of 5 total)

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