Partial success!
I’ve found out that the link to the ticket is sent if the order is marked as complete. The following email has a link to the ticket…
But why the REPORT is still empty?
Thanks for more!
Sven
Hey @sventertain,
I have just completed a little testing on my own environment, and in my results show that the report is working. That being said, we could be following different steps. Even though you are probably already doing them, please double check the following items:
– your orders are in ‘completed’ status
– the items on your orders have a ‘gray box’ which describes what event the ticket is for
– the report you are running is for the date that matches the information in those grey boxes
If these items are in order, then we may need to perform some additional investigation. Let me know if we need to go that direction, and I will describe the next steps.
Loushou
Hey @sventertain,
I have not heard anything back on this. If my previous notes did not help, let me know. I am closing this for now.
Loushou
Hi There,
it is not sventertain to reopen the thread it’s me.
I have problems with the report too.
bought tickets in a test scenario, they are in woocommerce and checked as finished. I also got emails (as customer) with the tickets and was able to scan ’em. Even double scanning was done on the right way.
But still the report in opentickets is empty…
Youre hints from above I tried out or better checked but everithing is setup alike.
Best Greetings
System-Status:
Home URL: http://schweinskopf-festival.de/wp
Site URL: http://schweinskopf-festival.de/wp
WC Version: 2.4.7
WP Version: 4.3.1
WP Multisite Enabled: No
Wev Server Info: nginx/1.4.6 ++ HTTP/1.1
PHP Version: 5.5.9-1ubuntu4.11
MySQL Version: 5.5.44
WP Acitve Plugins: 16
WP Memory Limit: Sie haben mehr als das erforderliche Minimum von 64MB. Ihr derzeitiger Gesamtspeicher beträgt 256M.
WP Debug Mode: No
WP Language: de_DE
WP Max Upload Size: No
WP Max Post Size: 8M
PHP Max Execution Time: 30
PHP Max Input Vars: 1000
WP Uploads Writable: Uploads directory IS writable (/var/www/clients/client9/web44/web/wp/wp-content/uploads)
Default Timezone: UTC
Hey @schweinskopf,
We just made a new release of the plugin, 1.12.7. This new version has a few updates that could have caused some ticket association issues. It also includes a tool to repair any of that past damage that may have occurred. Once you update the plugin to this new version, try running that tool, and then checking your report again after it is done. You can get to it by going to: wp-admin -> OpenTickets -> ‘System Status’ -> Tools (tab) -> ‘Resync order items to ticket table’ (button).
If that does not solve it then we will need to do further investigation,
Loushou
Thanks for the fast respond!
Made the Updatesucesfully, and hit the resync button (not in background). But unhappiely the report is still empty.
btw the explanation at the tool-tab are in dutch instead of german at the first three buttons…
Greetz
Updated to 1.12.10 this morning and resynced but unfortanetly still a empty report.
Best Greetings
Here my system infos
Umgebung
Home URL: http://schweinskopf-festival.de/wp
Site URL: http://schweinskopf-festival.de/wp
WC Version: 2.4.7
WP Version: 4.3.1
WP Multisite Enabled: No
Wev Server Info: nginx/1.4.6 ++ HTTP/1.1
PHP Version: 5.5.9-1ubuntu4.11
MySQL Version: 5.5.44
WP Acitve Plugins: 16
WP Memory Limit: Sie haben mehr als das erforderliche Minimum von 64MB. Ihr derzeitiger Gesamtspeicher beträgt 256M.
WP Debug Mode: No
WP Language: de_DE
WP Max Upload Size: No
WP Max Post Size: 8M
PHP Max Execution Time: 30
PHP Max Input Vars: 1000
WP Uploads Writable: Uploads directory IS writable (/var/www/clients/client9/web44/web/wp/wp-content/uploads)
Default Timezone: UTC
Software
Active Plugins: [AN]: 404 to Start durch Jürgen Schulze,
[AN]: Antispam Bee durch pluginkollektiv,
[AN]: DZS ZoomFolio – WordPress Portfolio durch Digital Zoom Studio,
Google Analyticator durch SumoMe,
[AN]: Jetpack by WordPress.com durch Automattic,
[AN]: Jetpack German (de_DE) durch David Decker – DECKERWEB,
[AN]: Login Security Solution durch Daniel Convissor,
[AN]: Mollie Payments for WooCommerce durch Mollie,
[AN]: Newsletter durch Stefano Lissa,
[AN]: Novalnet Payment Plugin – WooCommerce durch Novalnet,
[AN]: NuRelm Get Posts durch Sami Shaaban,
[AN]: OpenTickets Community Edition durch Quadshot Software LLC,
qTranslate durch Qian Qin,
Revolution Slider durch ThemePunch,
[AN]: WooCommerce durch WooThemes,
[AN]: WP-DBManager durch Lester ‘GaMerZ’ Chan,
[AN]: WP Super Cache durch Automattic,
[AN]: WPtouch Mobile Plugin durch BraveNewCode Inc.,
[AN]: Yoast SEO durch Team Yoast
Acitve Theme: Electra durch TeslaThemes
Daten
Event Areas: “Infield-Soli” [#3543] (inherit), “Infield-VVK II” [#3546] (inherit), “Infield-VVK I” [#3542] (inherit), “Infield-Earlybird” [#3539] (inherit)
Ticket Products: #3546 “VVK 2” (40.00) [1 EA], #3543 “Solidaritäts-Ticket Schweinskopf Festival 2016” (100.00) [1 EA], #3542 “VVK 1 Schweinskopf Festival 2016” (35.00) [1 EA], #3539 “Earlybird-Ticket Schweinskopf 2016” (30.00) [1 EA]
