Inconsistent emails with CF7

  • Resolved grocerygazelle

    (@grocerygazelle)


    10 years, 6 months ago

    Thank you for your plugin and your awesome support. The issue I am having is that some of my Contact Form 7 messages have not been sending but others do work fine, despite that all of them say “Sent” in the Email log. I am using SMTP mail.grocerygazelle.com:465

    In trying to figure out the issue, I saw that the Connectivity Test results say “Warning: connected to hostgator.com instead of grocerygazelle.com”. In another thread where someone had this warning using Gmail API instead of SMTP, you suggested they contact their hosting provider so I did this. They said my email is “sending from the (myusername)@gator4086.hostgator.com” and if I want to change that “The email script would have to be modified so it sends from an email hosted on your account”, which can’t be done on CPanel, but instead “whereever you configure your mailer”. Perhaps this isn’t the fix at all so I wanted to check with you as you are extremely knowledgable about your plugin and this sort of thing.

    I can provide Diagnostic Test results or portions of the Session Transcript of a message that didn’t go through if it would help. Thanks in advance for your input on this issue.

    https://ww.wp.xz.cn/plugins/postman-smtp/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Jason Hendriks

    (@jasonhendriks)

    10 years, 6 months ago

    Hi sorry you’re having an issue. Unfortunately I don’t understand the problem. Exactly what is inconsistent?

    Thread Starter grocerygazelle

    (@grocerygazelle)

    10 years, 6 months ago

    Sorry for my ambiguity. About 90% of the messages entered in the contact form are automatically emailed to me and show up in my personal (Gmail) email account. However, around 10% of them never show up in my email even though the Email Log says they are sent. I am, however, able to view them in the Postman Email Log (which I am very thankful for!).

    Thread Starter grocerygazelle

    (@grocerygazelle)

    10 years, 6 months ago

    Any suggestions or solutions as to why some of my messages (around 10% to 15%) say ‘Sent’ in my email log but are not arriving in my email account would be much appreciated! Please let me know if you have any ideas.

    Thread Starter grocerygazelle

    (@grocerygazelle)

    10 years, 6 months ago

    I’m marking this as Resolved (despite the full week without any support or suggestions on my issue!) because I found and fixed the problem elsewhere.
    In case anyone else reads this because they had a similar problem, here’s what fixed it for me: It turned out to be a CF7 issue that can be resolved via the suggestions at http://kb.cf7skins.com/contact-form-7-email-issues/#properaddress
    Thanks again for your Postman plugin. It is doing exactly what I need it to do on my site!

Viewing 4 replies - 1 through 4 (of 4 total)

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