Warning: require(../../../wp-load.php) [function.require]: failed to open

  • Resolved Snuff Monkey

    (@snuff-monkey)


    9 years, 10 months ago

    Hi I updated to wordpress 4.5.3 last night and now I can’t access the admin area or my website and get the following error messages. I also updated a few plugins beforehand.

    can someone please help get it all back up. I’ve searched the forum and found posts with a similar query but all seem to give different advice to each query.
    ———————————————–
    Warning: require(../../../wp-load.php) [function.require]: failed to open stream: No such file or directory in /home2/wsr/public_html/wsr2012/wp-content/plugins/simple-ajax-chat/simple-ajax-chat-core.php on line 4

    Warning: require(../../../wp-load.php) [function.require]: failed to open stream: No such file or directory in /home2/wsr/public_html/wsr2012/wp-content/plugins/simple-ajax-chat/simple-ajax-chat-core.php on line 4

    Warning: require(../../../wp-load.php) [function.require]: failed to open stream: No such file or directory in /home2/wsr/public_html/wsr2012/wp-content/plugins/simple-ajax-chat/simple-ajax-chat-core.php on line 4

    Fatal error: require() [function.require]: Failed opening required ‘../../../wp-load.php’ (include_path=’.:/opt/php52/lib/php’) in /home2/wsr/public_html/wsr2012/wp-content/plugins/simple-ajax-chat/simple-ajax-chat-core.php on line 4
    ———————————–

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter Snuff Monkey

    (@snuff-monkey)

    9 years, 10 months ago

    website is http://www.wickedspinsradio.org

    MyThemeShop

    (@mythemeshop)

    9 years, 10 months ago

    It seems the plugin simple-ajax-chat is corrupted. Try renaming the plugin’s folder to something else in wp-content/plugins to deactivate it then try redownloading the plugin.

    Jeff Starr

    (@specialk)

    9 years, 10 months ago

    The plugin is not “corrupted”, but it does expect to find the wp-load.php file in the default location. I am working to change this behavior in a future update, so as not to assume the location of the file.

    In the meantime, yes that advice is correct, please rename the /simple-ajax-chat/ plugin folder to something else, like /simple-ajax-chat-disabled/, and the error will stop. Afterward, because your site’s wp-load.php file is not in the expected/typical location, I recommend uninstalling Simple Ajax Chat for the time being.

    Thread Starter Snuff Monkey

    (@snuff-monkey)

    9 years, 10 months ago

    Thanks I did get in and disabled the Plugin and all returned

    Thread Starter Snuff Monkey

    (@snuff-monkey)

    9 years, 10 months ago

    resolved

Viewing 5 replies - 1 through 5 (of 5 total)

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