Bad and expensive support!

I purchased the pro version. but after one year (no matter what plan you choose) you have to pay for support. now i’m talking even the most simple basic support questions. they won’t answer you if you won’t pay another year (and it’s really expensive for one year). so if you want support don’t buy this plugin!

Btw – the author replay is about one question but this is there general approach. i have been working with this plugin for 5 years now, nothing has changed. you want to ask a basic question – pay $149 (if you use only on one site, if you use more then that, pay 249$, or 449$ if you want to use some not very fancy but sometimes required pro features).

2020 Add On:
We are now paying 199$ just for support and still get no answer for any question which involve any kind of code even though it’s a code from the documentation. why do we need support? to ask you how to add a field to the form?

For example:
They have two hooks on there documentation which use to alter the date picker (one the set the date range and one to remove year select option or month select option). when use only one of them they work but when we use both they don’t, so we asked the support how to do those two things together. the answer we got is:
“I am not sure if the two hooks can be used on the same field.

Unfortunately, help with writing, customizing, and debugging custom code isn’t covered by our support.”

Don’t pay for that plugin!!!

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