Internal 500 errors causing PageBuilder panels not to load

  • Resolved uncouthmike

    (@uncouthmike)


    8 years, 10 months ago

    I was asked to start a new thread for this by @alexgso.

    The site is using a child theme of Spacious 1.4.7 by ThemeGrill

    Plug ins in use:

    Black Studio TinyMCE Widget Version 2.4.2
    Page Builder by SiteOrigin Version 2.5.10
    SiteOrigin Widgets Bundle Version 1.9.6

    While loading the site sometimes I get Internal 500 errors – if I reload the page, once or twice, it loads correctly.

    I did a plug-in test; when I disabled the SiteOrigin plugins, the errors stopped.

    Did the standard 500 error fixes: Increased PHP memory, no change; replaced .htaccess, no change, reinstalled core files, no change, checked permissions, all correct.

    The most reproducible error, is that when I try to edit a page using PageBuilder, and open a SiteOrigin widget *or* a normal one, sometimes it loads correctly, most of the time I just get the spinning circle of doom.

    If I close and reopen the widget, same behaviour. Reload the page, sometimes it works, most of the time it doesn’t. Have tried with Safari and Chrome, same issues.

    When I check the Javascript Console log on my browser while attempting to edit it says:

    Failed to load resource: the server responded with a status of 500 (Internal Server Error) http://rescuemed.com.au/wp-admin/admin-ajax.php

    Disable siteOrigins Widget bundle, problem goes away. But I need to use the SO Widgets.

    Any advice?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor alexgso

    (@alexgso)

    8 years, 10 months ago

    Hi uncouthmike,

    Can you please enable WP_DEBUG so we can see a full error message rather than the generic error message?

    Thread Starter uncouthmike

    (@uncouthmike)

    8 years, 10 months ago

    Already done – hasn’t produced anything helpful that I can see. Here is what I’ve set in the wp-config.php file:

    define(‘WP_DEBUG’, true);
    define( ‘WP_DEBUG_DISPLAY’, true );
    @ini_set( ‘display_errors’, 0 );
    define( ‘WP_DEBUG_LOG’, true );
    define( ‘SCRIPT_DEBUG’, true);

    The only errors I get are here and nothing seems to be specifically triggered by the issue occurring. It’s just dead air.

    [11-Aug-2017 05:28:32 UTC] PHP Parse error: syntax error, unexpected end of file, expecting ‘]’ in /home/rescueme/public_html/wp-includes/comment.php on line 1250
    [11-Aug-2017 05:31:46 UTC] PHP Warning: include_once(/home/rescueme/public_html/wp-admin/includes/plugin.php): failed to open stream: No such file or directory in /home/rescueme/public_html/wp-content/plugins/black-studio-tinymce-widget/includes/class-compatibility-plugins.php on line 54
    [11-Aug-2017 05:31:46 UTC] PHP Warning: include_once(): Failed opening ‘/home/rescueme/public_html/wp-admin/includes/plugin.php’ for inclusion (include_path=’.:/opt/alt/php70/usr/share/pear’) in /home/rescueme/public_html/wp-content/plugins/black-studio-tinymce-widget/includes/class-compatibility-plugins.php on line 54
    [11-Aug-2017 05:31:46 UTC] PHP Warning: include_once(/home/rescueme/public_html/wp-admin/includes/plugin.php): failed to open stream: No such file or directory in /home/rescueme/public_html/wp-content/themes/spacious/functions.php on line 372
    [11-Aug-2017 05:31:46 UTC] PHP Warning: include_once(): Failed opening ‘/home/rescueme/public_html/wp-admin/includes/plugin.php’ for inclusion (include_path=’.:/opt/alt/php70/usr/share/pear’) in /home/rescueme/public_html/wp-content/themes/spacious/functions.php on line 372
    [11-Aug-2017 05:31:46 UTC] PHP Fatal error: Uncaught Error: Call to undefined function is_plugin_active() in /home/rescueme/public_html/wp-content/plugins/black-studio-tinymce-widget/includes/class-compatibility-plugins.php:95
    Stack trace:
    #0 /home/rescueme/public_html/wp-includes/class-wp-hook.php(298): Black_Studio_TinyMCE_Compatibility_Plugins->wpml_init(”)
    #1 /home/rescueme/public_html/wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters(NULL, Array)
    #2 /home/rescueme/public_html/wp-includes/plugin.php(453): WP_Hook->do_action(Array)
    #3 /home/rescueme/public_html/wp-settings.php(448): do_action(‘init’)
    #4 /home/rescueme/public_html/wp-config.php(94): require_once(‘/home/rescueme/…’)
    #5 /home/rescueme/public_html/wp-load.php(37): require_once(‘/home/rescueme/…’)
    #6 /home/rescueme/public_html/wp-admin/admin-ajax.php(22): require_once(‘/home/rescueme/…’)
    #7 {main}
    thrown in /home/rescueme/public_html/wp-content/plugins/black-studio-tinymce-widget/includes/class-compatibility-plugins.php on line 95
    [11-Aug-2017 06:40:53 UTC] PHP Warning: An unexpected error occurred. Something may be wrong with ww.wp.xz.cn or this server’s configuration. If you continue to have problems, please try the support forums. (WordPress could not establish a secure connection to ww.wp.xz.cn. Please contact your server administrator.) in /home/rescueme/public_html/wp-admin/includes/plugin-install.php on line 164
    [11-Aug-2017 06:43:30 UTC] WP_Community_Events::maybe_log_events_response: Valid response received. Details: {“api_url”:”https:\/\/api.ww.wp.xz.cn\/events\/1.0\/”,”request_args”:{“body”:{“number”:5,”ip”:”124.189.150.0″,”locale”:”en_AU”,”timezone”:”Australia\/Melbourne”}},”response_code”:200,”response_body”:{“location”:{“ip”:”124.189.150.0″},”events”:”5 events trimmed.”}}
    [12-Aug-2017 02:18:07 UTC] WP_Community_Events::maybe_log_events_response: Valid response received. Details: {“api_url”:”https:\/\/api.ww.wp.xz.cn\/events\/1.0\/”,”request_args”:{“body”:{“number”:5,”ip”:”124.189.150.0″,”locale”:”en_AU”,”timezone”:”Australia\/Melbourne”}},”response_code”:200,”response_body”:{“location”:{“ip”:”124.189.150.0″},”events”:”5 events trimmed.”}}

    Plugin Contributor alexgso

    (@alexgso)

    8 years, 10 months ago

    Hi uncouthmike,

    Is the Black Studio TinyMCE Widget active? If so, does this issue occur if this issue isn’t active?

    Just to confirm, this issue still occurs if only SiteOrigin Plugins are active and a default theme is enabled, right?

    BackWooD

    (@backwood)

    8 years, 6 months ago

    This topic says resolved… but I can’t see any awnsers!!!
    I have the same issues!
    Please post the awnser?

    Plugin Support Andrew Misplon

    (@misplon)

    8 years, 6 months ago

    Hi @backwood

    Please, open a new support topic and we’ll be happy to assist.

    https://ww.wp.xz.cn/support/plugin/siteorigin-panels

    (500 errors are most commonly caused by a plugin conflict or a PHP memory shortage.)

Viewing 5 replies - 1 through 5 (of 5 total)

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