• Resolved tompion

    (@tompion)


    Hi,
    I am getting a ‘internal server error’ when attempting to check out on Paypal.Thanks

    Status report:

    
    ### WordPress Environment ###
    
    Home URL: http://www.baileysofwarwick.com
    Site URL: http://www.baileysofwarwick.com
    WC Version: 3.2.6
    Log Directory Writable: ✔
    WP Version: 4.9.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.29 (Unix)
    PHP Version: 5.6.32
    PHP Post Max Size: 64 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.19.7
    NSS/3.27.1
    
    SUHOSIN Installed: –
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.2.6
    WC Database Prefix: wp_
    Total Database Size: 153.39MB
    Database Data Size: 74.81MB
    Database Index Size: 78.58MB
    wp_woocommerce_sessions: Data: 10.34MB + Index: 0.13MB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB
    wp_woocommerce_order_itemmeta: Data: 0.13MB + Index: 0.16MB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
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    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
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    wp_Counterize_Pages: Data: 1.52MB + Index: 2.09MB
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    wp_posts: Data: 2.78MB + Index: 0.45MB
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    wp_terms: Data: 0.03MB + Index: 0.07MB
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    wp_wpsc_also_bought: Data: 0.00MB + Index: 0.00MB
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    wp_wpsc_checkout_forms: Data: 0.00MB + Index: 0.01MB
    wp_wpsc_claimed_stock: Data: 0.00MB + Index: 0.01MB
    wp_wpsc_coupon_codes: Data: 0.00MB + Index: 0.00MB
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    wp_wpsc_download_status: Data: 0.00MB + Index: 0.00MB
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    wp_wpsc_meta: Data: 0.06MB + Index: 0.07MB
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    wp_wpsc_purchase_logs: Data: 0.02MB + Index: 0.02MB
    wp_wpsc_purchase_meta: Data: 0.02MB + Index: 0.08MB
    wp_wpsc_purchase_statuses: Data: 0.00MB + Index: 0.00MB
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    ### Post Type Counts ###
    
    attachment: 913
    custom_css: 1
    customize_changeset: 2
    display_type: 7
    mgmlp_media_folder: 115
    mintimagesliders: 3
    nav_menu_item: 15
    ngg_gallery: 11
    ngg_pictures: 741
    option-tree: 1
    optionsframework: 7
    page: 37
    post: 4
    product: 192
    product_variation: 290
    revision: 600
    shop_order: 272
    slideshow: 1
    wpcf7_contact_form: 1
    wpsc-product: 1052
    wpsc-product-file: 11
    
    ### Security ###
    
    Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔
    
    ### Active Plugins (16) ###
    
    Contact Form 7: by Takayuki Miyoshi – 5.0
    Cookie Control: by @sherred and Civic UK – 1.4
    Duplicator: by Snap Creek – 1.2.32
    EZPZ One Click Backup: by Joe 'UncaJoe' Cook – 12.02.08
    Facebook: by Facebook – 1.5.5
    Google XML Sitemaps: by Arne Brachhold – 4.0.9
    Mint Sliders: by Taraprasad Swain – 1.5.0
    PayPal for WooCommerce: by Angell EYE – 1.4.7.2
    Really Simple CAPTCHA: by Takayuki Miyoshi – 2.0.1
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.0.1
    SlideShare Embeds: by Jai Pandya – 1.0.0
    Slideshow: by StefanBoonstra – 2.3.1
    Theme Check: by Otto42
    pross – 20160523.1
    
    WooCommerce: by Automattic – 3.2.6
    YouTube: by EmbedPlus Team – 11.8.5
    NextGEN Gallery: by Imagely – 2.2.33
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #6763 - /showroom/
    Basket: #6782 - /basket/
    Checkout: #6783 - /checkout-2/
    My account: #6780 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Storefront
    Version: 2.2.7
    Author URL: https://woocommerce.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Dustin Hartzler

    (@dustinhartzler)

    Automattic Happiness Engineer

    It’s best to reach out to the developer team for the *PayPal for WooCommerce* plugin here: https://ww.wp.xz.cn/support/plugin/paypal-for-woocommerce

    …and paste the last couple of lines from your error log (maybe you need to enable WP_DEBUG). Because a 500 status can be anything.

    Thread Starter tompion

    (@tompion)

    Thanks, Dustin is your link where I get support for the paypal facility that is built into Woocommerce?

    Zandy Ring

    (@zandyring)

    Automattic Happiness Engineer

    Hi tompion,

    We can help you here with the built-in Paypal. However, it looks like you do have a different Paypal enabled – can you disable that fully and test again?

    If you get the error again, as Soft79 suggested, could you include some info from your error log (do enable debugging if you haven’t yet), because it’s hard to pinpoint a server error (500 status is a server error).

    Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)

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