Title: [MxChat - AI Chatbot & Content Generation for WordPress] Support - page 2 | WordPress.org --- # [MxChat - AI Chatbot & Content Generation for WordPress] Support Search for: [Log in to Create a Topic](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Fplugin%2Fmxchat-basic%2Fpage%2F2%2F%3Foutput_format%3Dmd&locale=en_US) [←](https://wordpress.org/support/plugin/mxchat-basic/?output_format=md) [1](https://wordpress.org/support/plugin/mxchat-basic/?output_format=md) 2 [3](https://wordpress.org/support/plugin/mxchat-basic/page/3/?output_format=md) [4](https://wordpress.org/support/plugin/mxchat-basic/page/4/?output_format=md) [5](https://wordpress.org/support/plugin/mxchat-basic/page/5/?output_format=md) [6](https://wordpress.org/support/plugin/mxchat-basic/page/6/?output_format=md) [→](https://wordpress.org/support/plugin/mxchat-basic/page/3/?output_format=md) - Topic - Participants - Replies - Last Post * - [Link Google Sheets?](https://wordpress.org/support/topic/link-google-sheets/) - Started by: [xbry](https://wordpress.org/support/users/xbryanspector/) - 2 - 4 - [2 months ago](https://wordpress.org/support/topic/link-google-sheets/#post-18857807) - [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/) * - [Can I Charge Users for AI Access](https://wordpress.org/support/topic/can-i-charge-users-for-ai-access/) - Started by: [Greg Gardner](https://wordpress.org/support/users/moonlakeresort/) - 2 - 5 - [2 months, 1 week ago](https://wordpress.org/support/topic/can-i-charge-users-for-ai-access/#post-18851281) - [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/) * - [Unable to process a pdf file when importing to the knowledgebase](https://wordpress.org/support/topic/unable-to-process-a-pdf-file-when-importing-to-the-knowledgebase/) - Started by: [Greg Gardner](https://wordpress.org/support/users/moonlakeresort/) - 2 - 3 - [2 months, 1 week ago](https://wordpress.org/support/topic/unable-to-process-a-pdf-file-when-importing-to-the-knowledgebase/#post-18848853) - [Greg Gardner](https://wordpress.org/support/users/moonlakeresort/) * - [Web Chat Freezes on Visitor Follow-Up Messages on Telegram Live Agent Handoff](https://wordpress.org/support/topic/web-chat-freezes-on-visitor-follow-up-messages-on-telegram-live-agent-handoff/) - Started by: [zipbio9999](https://wordpress.org/support/users/zipbio9999/) - 2 - 4 - [2 months, 3 weeks ago](https://wordpress.org/support/topic/web-chat-freezes-on-visitor-follow-up-messages-on-telegram-live-agent-handoff/#post-18837282) - [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/) * - [Allow altering the post before it is being processed for the knowledge base](https://wordpress.org/support/topic/allow-altering-the-post-before-it-is-being-processed-for-the-knowledge-base/) - Started by: [samymsa](https://wordpress.org/support/users/samymsa/) - 2 - 7 - [2 months, 3 weeks ago](https://wordpress.org/support/topic/allow-altering-the-post-before-it-is-being-processed-for-the-knowledge-base/#post-18837286) - [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/) * - [Unable to bulk delete content with multiple chunks](https://wordpress.org/support/topic/unable-to-bulk-delete-content-with-multiple-chunks/) - Started by: [samymsa](https://wordpress.org/support/users/samymsa/) - 2 - 5 - [2 months, 3 weeks ago](https://wordpress.org/support/topic/unable-to-bulk-delete-content-with-multiple-chunks/#post-18837287) - [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/) * - [Odd response in window](https://wordpress.org/support/topic/odd-response-in-window/) - Started by: [mrcurrie](https://wordpress.org/support/users/mrcurrie/) - 2 - 13 - [2 months, 3 weeks ago](https://wordpress.org/support/topic/odd-response-in-window/#post-18836920) - [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/) * - [strip_shortcode_tags_preserve_content() returns null on large content due to PCR](https://wordpress.org/support/topic/strip_shortcode_tags_preserve_content-returns-null-on-large-content-due-to-pcr/) - Started by: [samymsa](https://wordpress.org/support/users/samymsa/) - 2 - 4 - [2 months, 3 weeks ago](https://wordpress.org/support/topic/strip_shortcode_tags_preserve_content-returns-null-on-large-content-due-to-pcr/#post-18837288) - [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/) * - [Always Not In Knowledge Base using te3-large](https://wordpress.org/support/topic/always-not-in-knowledge-base-using-te3-large/) - Started by: [samymsa](https://wordpress.org/support/users/samymsa/) - 2 - 7 - [2 months, 3 weeks ago](https://wordpress.org/support/topic/always-not-in-knowledge-base-using-te3-large/#post-18837290) - [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/) * - [Malware found](https://wordpress.org/support/topic/malware-found-13/) - Started by: [kristianimmersive](https://wordpress.org/support/users/kristianimmersive/) - 2 - 2 - [2 months, 4 weeks ago](https://wordpress.org/support/topic/malware-found-13/#post-18831286) - [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/) * - [Allow filtering by custom post type in the knowledge base manager](https://wordpress.org/support/topic/allow-filtering-by-custom-post-type-in-the-knowledge-base-manager/) - Started by: [samymsa](https://wordpress.org/support/users/samymsa/) - 2 - 4 - [2 months, 4 weeks ago](https://wordpress.org/support/topic/allow-filtering-by-custom-post-type-in-the-knowledge-base-manager/#post-18832563) - [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/) * - [Why is this being added at the end](https://wordpress.org/support/topic/why-is-this-being-added-at-the-end/) - Started by: [Droidman86](https://wordpress.org/support/users/droidman86/) - 2 - 2 - [3 months ago](https://wordpress.org/support/topic/why-is-this-being-added-at-the-end/#post-18829460) - [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/) * - [Chat not appearing for users](https://wordpress.org/support/topic/chat-not-appearing-for-users/) [1](https://wordpress.org/support/topic/chat-not-appearing-for-users/?output_format=md) [2](https://wordpress.org/support/topic/chat-not-appearing-for-users/page/2/?output_format=md) - Started by: [nabosnyi](https://wordpress.org/support/users/nabosnyi/) - 2 - 17 - [2 months, 3 weeks ago](https://wordpress.org/support/topic/chat-not-appearing-for-users/page/2/#post-18836142) - [nabosnyi](https://wordpress.org/support/users/nabosnyi/) * - [User Message Font Color color fixed to white](https://wordpress.org/support/topic/user-message-font-color-color-fixed-to-white/) - Started by: [ricvilla](https://wordpress.org/support/users/ricvilla/) - 2 - 2 - [3 months ago](https://wordpress.org/support/topic/user-message-font-color-color-fixed-to-white/#post-18826502) - [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/) * - [API Key and Settings Not Persisting After Save (v3.0.7)](https://wordpress.org/support/topic/api-key-and-settings-not-persisting-after-save-v3-0-7/) - Started by: [denis013](https://wordpress.org/support/users/denis013/) - 2 - 12 - [3 months ago](https://wordpress.org/support/topic/api-key-and-settings-not-persisting-after-save-v3-0-7/#post-18825876) - [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/) * - [Dynamic System Prompt Data](https://wordpress.org/support/topic/dynamic-system-prompt-data/) - Started by: [samymsa](https://wordpress.org/support/users/samymsa/) - 2 - 6 - [2 months, 3 weeks ago](https://wordpress.org/support/topic/dynamic-system-prompt-data/#post-18837292) - [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/) * - [Basic version: text and cloud message are black](https://wordpress.org/support/topic/basic-version-text-and-cloud-message-are-black/) - Started by: [anto1292](https://wordpress.org/support/users/anto1292/) - 2 - 8 - [3 months, 1 week ago](https://wordpress.org/support/topic/basic-version-text-and-cloud-message-are-black/#post-18822668) - [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/) * - [Evolving RAG](https://wordpress.org/support/topic/evolving-rag/) - Started by: [bsmolyanov](https://wordpress.org/support/users/bsmolyanov/) - 2 - 2 - [3 months, 1 week ago](https://wordpress.org/support/topic/evolving-rag/#post-18822671) - [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/) * - [Operating problems](https://wordpress.org/support/topic/operating-problems/) - Started by: [sigwinstonwolf](https://wordpress.org/support/users/sigwinstonwolf/) - 3 - 11 - [3 months, 1 week ago](https://wordpress.org/support/topic/operating-problems/#post-18820568) - [sigwinstonwolf](https://wordpress.org/support/users/sigwinstonwolf/) * - [Chatbot recognizing names](https://wordpress.org/support/topic/chatbot-recognizing-names/) - Started by: [starpage5054](https://wordpress.org/support/users/starpage5054/) - 2 - 5 - [3 months, 1 week ago](https://wordpress.org/support/topic/chatbot-recognizing-names/#post-18820056) - [starpage5054](https://wordpress.org/support/users/starpage5054/) * - [Knowledge base uploads wordpress post but can’t use it](https://wordpress.org/support/topic/knowledge-base-uploads-wordpress-post-but-cant-use-it/) - Started by: [Jackson Pemberton](https://wordpress.org/support/users/jacksonpemberton/) - 2 - 14 - [3 months, 1 week ago](https://wordpress.org/support/topic/knowledge-base-uploads-wordpress-post-but-cant-use-it/#post-18815914) - [Jackson Pemberton](https://wordpress.org/support/users/jacksonpemberton/) * - [I don’t have enough information…. reply](https://wordpress.org/support/topic/i-dont-have-enough-information-reply/) - Started by: [TheDogBox](https://wordpress.org/support/users/thedogbox/) - 2 - 1 - [3 months, 2 weeks ago](https://wordpress.org/support/topic/i-dont-have-enough-information-reply/#post-18810974) - [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/) * - [How can user clear chat session?](https://wordpress.org/support/topic/how-can-user-clear-chat-session/) - Started by: [bgbs](https://wordpress.org/support/users/bgbs/) - 2 - 2 - [3 months, 2 weeks ago](https://wordpress.org/support/topic/how-can-user-clear-chat-session/#post-18812529) - [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/) * - [Exclude previous conversations messages from the conversation history](https://wordpress.org/support/topic/exclude-previous-conversations-messages-from-the-conversation-history/) - Started by: [samymsa](https://wordpress.org/support/users/samymsa/) - 2 - 5 - [3 months, 1 week ago](https://wordpress.org/support/topic/exclude-previous-conversations-messages-from-the-conversation-history/#post-18818705) - [samymsa](https://wordpress.org/support/users/samymsa/) * - [Dynamic Prompt Data](https://wordpress.org/support/topic/dynamic-prompt-data/) - Started by: [samymsa](https://wordpress.org/support/users/samymsa/) - 2 - 5 - [3 months, 1 week ago](https://wordpress.org/support/topic/dynamic-prompt-data/#post-18822495) - [samymsa](https://wordpress.org/support/users/samymsa/) * - [Pinecone knowledge base counter stuck at 5000](https://wordpress.org/support/topic/pinecone-knowledge-base-counter-stuck-at-5000/) - Started by: [gvidano](https://wordpress.org/support/users/gvidano/) - 2 - 2 - [3 months, 3 weeks ago](https://wordpress.org/support/topic/pinecone-knowledge-base-counter-stuck-at-5000/#post-18804633) - [gvidano](https://wordpress.org/support/users/gvidano/) * - [Failed to generate embedding:](https://wordpress.org/support/topic/failed-to-generate-embedding/) - Started by: [adrian.jecan](https://wordpress.org/support/users/adrianjecan/) - 3 - 5 - [3 months, 3 weeks ago](https://wordpress.org/support/topic/failed-to-generate-embedding/#post-18801541) - [starpage5054](https://wordpress.org/support/users/starpage5054/) * - [Unexpected Error Occured](https://wordpress.org/support/topic/unexpected-error-occured-4/) - Started by: [gvidano](https://wordpress.org/support/users/gvidano/) - 4 - 7 - [3 months, 3 weeks ago](https://wordpress.org/support/topic/unexpected-error-occured-4/#post-18802132) - [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/) * - [Chat Disappeared for Non-Logged In Users](https://wordpress.org/support/topic/chat-disappeared-for-non-logged-in-users/) - Started by: [wakeband](https://wordpress.org/support/users/wakeband/) - 4 - 5 - [3 months, 3 weeks ago](https://wordpress.org/support/topic/chat-disappeared-for-non-logged-in-users/#post-18801617) - [wakeband](https://wordpress.org/support/users/wakeband/) * - [Support for Gemini 2.5 and beyond](https://wordpress.org/support/topic/support-for-gemini-2-5-and-beyond/) - Started by: [TheDogBox](https://wordpress.org/support/users/thedogbox/) - 2 - 3 - [3 months, 3 weeks ago](https://wordpress.org/support/topic/support-for-gemini-2-5-and-beyond/#post-18799170) - [TheDogBox](https://wordpress.org/support/users/thedogbox/) *   [←](https://wordpress.org/support/plugin/mxchat-basic/?output_format=md) [1](https://wordpress.org/support/plugin/mxchat-basic/?output_format=md) 2 [3](https://wordpress.org/support/plugin/mxchat-basic/page/3/?output_format=md) [4](https://wordpress.org/support/plugin/mxchat-basic/page/4/?output_format=md) [5](https://wordpress.org/support/plugin/mxchat-basic/page/5/?output_format=md) [6](https://wordpress.org/support/plugin/mxchat-basic/page/6/?output_format=md) [→](https://wordpress.org/support/plugin/mxchat-basic/page/3/?output_format=md) * ![](https://ps.w.org/mxchat-basic/assets/icon-256x256.png?rev=3267273) * [MxChat - AI Chatbot & Content Generation for WordPress](https://wordpress.org/plugins/mxchat-basic/) * [Frequently Asked Questions](https://wordpress.org/plugins/mxchat-basic/#faq) * [Support Threads](https://wordpress.org/support/plugin/mxchat-basic/) * [Active Topics](https://wordpress.org/support/plugin/mxchat-basic/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/mxchat-basic/unresolved/) * [Reviews](https://wordpress.org/support/plugin/mxchat-basic/reviews/)