Title: 2-factor Authentication Code Not working (email option)
Last modified: June 24, 2024

---

# 2-factor Authentication Code Not working (email option)

 *  Resolved [scalabria](https://wordpress.org/support/users/scalabria/)
 * (@scalabria)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/2-factor-authentication-code-not-working-email-option/)
 * Hello!
 * I have set 2FA and it working great, both option, mobile app and email. However,
   after I modified the login URL (which is working ok as well), I can only use 
   mobile app authentication code option. If I try to use the email back-up method,
   I don´t recieve the email as before. I have checked spam, trash and so on to 
   make sure email didn´t reach my inbox.
 * Any suggestions? Is there a setting am I missing?
 * Thanks
    -  This topic was modified 1 year, 11 months ago by [scalabria](https://wordpress.org/support/users/scalabria/).

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [chandelierrr](https://wordpress.org/support/users/shanedelierrr/)
 * (@shanedelierrr)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/2-factor-authentication-code-not-working-email-option/#post-17849804)
 * Hi [@scalabria](https://wordpress.org/support/users/scalabria/), great to see
   you!
 * Can you please confirm if reverting the login URL to its defaults would help 
   you receive the 2FA code email notification? If not, there could be an issue 
   with the sending of emails on your site. 
 * Solid Security will only generate the plugin emails but the delivery is handled
   by the server. I’d suggest checking out our guide [here](https://help.solidwp.com/hc/en-us/articles/22902157827739-Diagnosing-Email-Deliverability-Problems-in-WordPress)
   to help troubleshoot email delivery issues.
 * Let us know what you can find.
 *  Thread Starter [scalabria](https://wordpress.org/support/users/scalabria/)
 * (@scalabria)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/2-factor-authentication-code-not-working-email-option/#post-17849910)
 * Hi [@shanedelierrr](https://wordpress.org/support/users/shanedelierrr/), thank
   you for your reply!
 * Yes, that is correct. I have now activated “Skip Two-Factor Onboarding” for two
   of our team members and the email back-up method worked. Not sure whats going
   on, however I will go through the info you sent.
 * I appreciate.
 *  Plugin Support [chandelierrr](https://wordpress.org/support/users/shanedelierrr/)
 * (@shanedelierrr)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/2-factor-authentication-code-not-working-email-option/#post-17883854)
 * Hi [@scalabria](https://wordpress.org/support/users/scalabria/),
 * Just wanted to circle back here to see if you still need help.
 * If the issue is resolved, feel free to mark this post “resolved”. If not, let
   me know how can I help!
 *  Thread Starter [scalabria](https://wordpress.org/support/users/scalabria/)
 * (@scalabria)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/2-factor-authentication-code-not-working-email-option/#post-17884015)
 * Hi [@shanedelierrr](https://wordpress.org/support/users/shanedelierrr/)!
 * 2FA is working ok, the email back-up method work but it sends the code directly
   to my spam folder, no matter what I do. Thank you for your assistance. I will
   mark as resolved for now and if I manage to sort that out and make that code 
   sent directly to my inbox, I´ll post the solution here.
 * Cheers

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘2-factor Authentication Code Not working (email option)’ is closed to
new replies.

 * ![](https://ps.w.org/better-wp-security/assets/icon.svg?rev=3529351)
 * [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection](https://wordpress.org/plugins/better-wp-security/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/better-wp-security/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/better-wp-security/)
 * [Active Topics](https://wordpress.org/support/plugin/better-wp-security/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/better-wp-security/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/better-wp-security/reviews/)

## Tags

 * [2fa](https://wordpress.org/support/topic-tag/2fa/)

 * 4 replies
 * 2 participants
 * Last reply from: [scalabria](https://wordpress.org/support/users/scalabria/)
 * Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/2-factor-authentication-code-not-working-email-option/#post-17884015)
 * Status: resolved