Title: 2 problems… Last modified: December 19, 2017 --- # 2 problems… * Resolved [joli7211](https://wordpress.org/support/users/joli7211/) * (@joli7211) * [8 years, 5 months ago](https://wordpress.org/support/topic/2-problems-22/) * I use a Divi-child theme, with the most recent updates of WordPress & Divi, along with the following plugins: * Akismet Anti-Spam BuddyPress Divi Builder SafeSVG Simple History SiteOriginCSS Theme Check Typekit Fonts for WordPress * I use Windows 10 as my OS, and the most recent version of Adobe CC (Illustrator& Photoshop). * I created a logo for my website that was too large to use as is, so I converted it to an SVG. After a lot of trial & error I was finally able to get it down to a reasonable size. My problem is this… * Even once I got my SVG file down to a reasonable size, it was still too large. Divi recommends images under 200Kb whenever possible, and since this is our logo& it will be “everywhere”, I really wanted to make sure that I get it under 200Kb, so I saved it as a compressed SVG file (from a 518Kb .SVG down to a 192Kb .SVGZ file). * When I tried to upload the .SVGZ file, it wouldn’t load properly and gave me a broken link. So I tried to see if I could load the .SVG file, and while it did load, I lost some items from my document. I did check to see that it had been properly saved, and when I open the .SVG or the .SVGZ file in my browser window, both files are complete and in working order. * I’m not sure what the problem is. Could you help me please? Thanks! * Johane * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2F2-problems-22%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 12 replies - 1 through 12 (of 12 total) * [Daniel Hendricks](https://wordpress.org/support/users/hendridm/) * (@hendridm) * [8 years, 5 months ago](https://wordpress.org/support/topic/2-problems-22/#post-9797246) * > when I open the .SVG or the .SVGZ file in my browser window, both files are > complete and in working order. * Were they opened from the web site, or from your local computer? You might see the note on `AddEncoding gzip svgz` here: [https://wordpress.org/support/topic/svgz-is-not-visible/](https://wordpress.org/support/topic/svgz-is-not-visible/) * Also, do you have a link to the SVG(z) that we can see? * Thread Starter [joli7211](https://wordpress.org/support/users/joli7211/) * (@joli7211) * [8 years, 5 months ago](https://wordpress.org/support/topic/2-problems-22/#post-9797965) * Here is a link to a file on my Google drive that has the SVG and the SVGZ file along with screenshots… * [Photos of what I’m seeing and the SVG & SVGZ files…](https://drive.google.com/file/d/1h2Ss1HC2iV78Z06udCnc-uIgQlr6picN/view?usp=sharing) * They were opened from both locations, both from my local computer. If I open the file directly from my computer, it opens up a browser window and shows my file as it should be. When I tried to open it on my website, while working from the same computer, the SVGZ was not visible at all, and the SVG was missing parts of it. * Thank you for the link, I will have a look at it. * Johane * Thread Starter [joli7211](https://wordpress.org/support/users/joli7211/) * (@joli7211) * [8 years, 5 months ago](https://wordpress.org/support/topic/2-problems-22/#post-9798072) * The link that you share in that other ticket does not work, and I’m not sure about the .htaccess thing. I’m not much of a programmer, so if you could let me know what know what I’m looking for exactly, and where I should include the code, then I’d greatly appreciate it. Thanks! * Johane * [Daniel Hendricks](https://wordpress.org/support/users/hendridm/) * (@hendridm) * [8 years, 5 months ago](https://wordpress.org/support/topic/2-problems-22/#post-9798089) * Quid pro quo, Clarice. I asked for the vector and you gave me a screenshot. * That aside, in your (S)FTP client and in the web root (where wp-config.php is usually located), there is likely a file called `.htaccess`. Depending on your( S)FTP client, it may be hidden… you may have to do something like View > “Show Hidden Files” or similar (it varies by client). * If you edit that file, you can add `AddEncoding gzip svgz` to it. There is a high probability that it won’t work, which is why I asked for the SVG(z), but it is free to try. * Thread Starter [joli7211](https://wordpress.org/support/users/joli7211/) * (@joli7211) * [8 years, 5 months ago](https://wordpress.org/support/topic/2-problems-22/#post-9798401) * I apologize… I thought what I had said was more clear than that. To be more specific, in the Google Drive file that is linked, you _should_ find the 2 vector files that I’m working with AND 2 collages of screenshots of what I’m seeing when I try to open the files – either on my computer or in WordPress. * If you can’t access the file, please let me know and I’ll e-mail the SVG files to you directly. Thank you for your patience with me. * Johane * Plugin Contributor [Daryll Doyle](https://wordpress.org/support/users/enshrined/) * (@enshrined) * [8 years, 5 months ago](https://wordpress.org/support/topic/2-problems-22/#post-9799156) * Hi [@joli7211](https://wordpress.org/support/users/joli7211/), * Sorry to hear you’re having issues. * [@hendridm](https://wordpress.org/support/users/hendridm/) is correct, the issue with SVGZ files is most likely an issue with your server not serving the file format with the GZIP headers, causing it to be parsed incorrectly. * That said, a normal SVG file should upload correctly. The file you linked is a JPEG, is there any chance we can get a copy of the SVG on its own rather than embedded in another image? Feel free to email it to [daryll@wpsvg.com](https://wordpress.org/support/topic/2-problems-22/daryll@wpsvg.com?output_format=md) and I’ll take a look into the issue for you some more. * Cheers, Daryll * Thread Starter [joli7211](https://wordpress.org/support/users/joli7211/) * (@joli7211) * [8 years, 5 months ago](https://wordpress.org/support/topic/2-problems-22/#post-9800696) * Absolutely, I will send it to you immediately. I wonder if the link that I shared was to the Google Drive FILE or to a particular document on my Google Drive. That might by part of the confusion… * Plugin Contributor [Daryll Doyle](https://wordpress.org/support/users/enshrined/) * (@enshrined) * [8 years, 5 months ago](https://wordpress.org/support/topic/2-problems-22/#post-9801455) * Hi [@joli7211](https://wordpress.org/support/users/joli7211/), * Thanks for sending the files over. The issue with the SVG was that it was stripping the `