Title: 2.1.23 Update Error
Last modified: August 31, 2016

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# 2.1.23 Update Error

 *  Resolved [ufpst](https://wordpress.org/support/users/ufpst/)
 * (@ufpst)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/2123-update-error/)
 * Hello,
 * For the last few weeks I have been getting the following error when I attempt
   to upgrade my plugin:
 * `An error occurred while updating NextGEN Gallery by Photocrati: Could not copy
   file. nextgen-gallery/products/photocrati_nextgen/modules/nextgen_addgallery_page/
   static/plupload-2.1.1/jquery.plupload.queue/css/jquery.plupload.queue.min.css`
 * Are you aware of this issue? Do you know how I can work around the issue?
 * [https://wordpress.org/plugins/nextgen-gallery/](https://wordpress.org/plugins/nextgen-gallery/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/)
 * (@photocrati)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/2123-update-error/#post-6981512)
 * [@ufpst](https://wordpress.org/support/users/ufpst/) – Generally speaking WordPress
   plugin updates with the “Could not copy file” error point to the update routine
   not working as expected.
 * In these cases, you will typically need to access your site via an FTP client
   or some other file manager to complete remove the /nextgen-gallery/ folder from
   under /wp-content/plugins/
 * Then you should be able to go under Plugins > Add New … Search for “NextGEN Gallery”
   to re-install and re-activate the plugin. This is actually very similar to the
   update process and you images, galleries, albums, etc. will be safe and sound.
 * – Cais.
 *  Thread Starter [ufpst](https://wordpress.org/support/users/ufpst/)
 * (@ufpst)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/2123-update-error/#post-6981575)
 * [@photocrati](https://wordpress.org/support/users/photocrati/) – that worked!
   Thanks a bunch!
 *  Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/)
 * (@photocrati)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/2123-update-error/#post-6981593)
 * [@ufpst](https://wordpress.org/support/users/ufpst/) – Thanks for the update!
 * – Cais.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘2.1.23 Update Error’ is closed to new replies.

 * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961)
 * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/nextgen-gallery/)
 * [Active Topics](https://wordpress.org/support/plugin/nextgen-gallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/nextgen-gallery/reviews/)

## Tags

 * [update error](https://wordpress.org/support/topic-tag/update-error/)

 * 3 replies
 * 2 participants
 * Last reply from: [photocrati](https://wordpress.org/support/users/photocrati/)
 * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/2123-update-error/#post-6981593)
 * Status: resolved