2FA Access Issue

  • Resolved cognitia

    (@cognitia)


    5 years, 11 months ago

    Hi,

    I try to log into the WordFence website and after entering Authenticator code I get the following error.
    “CODE INVALID: The 2FA code provided is either expired or invalid. Please try again.”
    I have checked server and app time zones are identical.
    I have removed from Authenticator and re-installed via QR code scan from WordFence section of our website.
    Have re-activated successfully with Authenticator code in Activate box of website Login Security page.

    When I then again try to log into WordFence site, it again fails with the same error.
    At a loss.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support wfscott

    (@wfscott)

    5 years, 11 months ago

    @cognitia

    Can you please send diagnostics over to wftest at wordfence dot com and include your forum name in the 2nd field (Wordfence > Tools > Diagnostics > Send Report by Email).

    Do you have any other login-related plugins currently? Are you using the default login page to log in at the moment?

    Thanks,
    Scott

    Thread Starter cognitia

    (@cognitia)

    5 years, 11 months ago

    Hi,

    I have sent the diagnostic test as requested.

    Just to confirm, I am having the 2FA issue getting into your WordFence site account, not the WordPress site.

    Thanks, Mark

    Plugin Support wfscott

    (@wfscott)

    5 years, 11 months ago

    Thanks for confirming.

    Can you please send over your Wordfence.com username/email address in the subject line of the email I sent previously (wftest @ wordfence dot com). Ideally, please send that email from the same account you used to register the Wordfence.com account.

    I will take a look at that for you.

    Thread Starter cognitia

    (@cognitia)

    5 years, 11 months ago

    I have responded as requested to your (wftest @ wordfence dot com) account. I use the support forum title and my account email address in the Subject line.
    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)

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