Title: 2FA Access Issue
Last modified: July 10, 2020

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# 2FA Access Issue

 *  Resolved [cognitia](https://wordpress.org/support/users/cognitia/)
 * (@cognitia)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/2fa-access-issue/)
 * Hi,
 * I try to log into the WordFence website and after entering Authenticator code
   I get the following error.
    “CODE INVALID: The 2FA code provided is either expired
   or invalid. Please try again.” I have checked server and app time zones are identical.
   I have removed from Authenticator and re-installed via QR code scan from WordFence
   section of our website. Have re-activated successfully with Authenticator code
   in Activate box of website Login Security page.
 * When I then again try to log into WordFence site, it again fails with the same
   error.
    At a loss.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2F2fa-access-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [wfscott](https://wordpress.org/support/users/wfscott/)
 * (@wfscott)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/2fa-access-issue/#post-13106553)
 * [@cognitia](https://wordpress.org/support/users/cognitia/)
 * Can you please send diagnostics over to `wftest at wordfence dot com` and include
   your forum name in the 2nd field (Wordfence > Tools > Diagnostics > Send Report
   by Email).
 * Do you have any other login-related plugins currently? Are you using the default
   login page to log in at the moment?
 * Thanks,
    Scott
 *  Thread Starter [cognitia](https://wordpress.org/support/users/cognitia/)
 * (@cognitia)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/2fa-access-issue/#post-13112401)
 * Hi,
 * I have sent the diagnostic test as requested.
 * Just to confirm, I am having the 2FA issue getting into your WordFence site account,
   not the WordPress site.
 * Thanks, Mark
 *  Plugin Support [wfscott](https://wordpress.org/support/users/wfscott/)
 * (@wfscott)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/2fa-access-issue/#post-13117800)
 * Thanks for confirming.
 * Can you please send over your Wordfence.com username/email address in the subject
   line of the email I sent previously (wftest @ wordfence dot com). Ideally, please
   send that email from the same account you used to register the Wordfence.com 
   account.
 * I will take a look at that for you.
 *  Thread Starter [cognitia](https://wordpress.org/support/users/cognitia/)
 * (@cognitia)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/2fa-access-issue/#post-13119082)
 * I have responded as requested to your (wftest @ wordfence dot com) account. I
   use the support forum title and my account email address in the Subject line.
   
   Thanks

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘2FA Access Issue’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [cognitia](https://wordpress.org/support/users/cognitia/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/2fa-access-issue/#post-13119082)
 * Status: resolved