Title: 2FA doesn’t work
Last modified: October 15, 2019

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# 2FA doesn’t work

 *  Resolved [mgmmedia](https://wordpress.org/support/users/mgmmedia/)
 * (@mgmmedia)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/2fa-doesnt-work-2/)
 * Actually we’re testing Cerber as a security plugin.
    We wan’t to activate 2FA,
   but it doesn’t work.
 * After editing the dashboard PHP to enable the User Policies tabs (as seen in 
   another support thread) I activated 2FA for every user role (except admin).
 * But in the user profile interface the elemnts for the 2FA aren’t visible.
 * Any ideas why this issue appears and how to fix it?

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [gioni](https://wordpress.org/support/users/gioni/)
 * (@gioni)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/2fa-doesnt-work-2/#post-12046096)
 * Before you can enable 2FA for administrators’ accounts, you have to complete 
   one successful login with 2FA enabled for any other role on your website. Read
   more: [https://wpcerber.com/two-factor-authentication-for-wordpress/](https://wpcerber.com/two-factor-authentication-for-wordpress/)
 *  Plugin Author [gioni](https://wordpress.org/support/users/gioni/)
 * (@gioni)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/2fa-doesnt-work-2/#post-12047462)
 * Per-user 2FA settings on the user profile page are available in the PRO version
   of the plugin.
 *  Thread Starter [mgmmedia](https://wordpress.org/support/users/mgmmedia/)
 * (@mgmmedia)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/2fa-doesnt-work-2/#post-12048512)
 * First of all: thank you for your quick response.
 * The Problem is:
 * 2FA IS enabled for all user groups (Settings are on “Always enabled”).
 * But my testaccount isn’t asked for any kind of 2FA.
 * Is 2FA only enabled for new users, or also for existing accounts?
    And how can
   I force a 2FA via eMail?
 *  Plugin Author [gioni](https://wordpress.org/support/users/gioni/)
 * (@gioni)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/2fa-doesnt-work-2/#post-12061289)
 * Is your IP address whitelisted? All WordPress users that are logging in from 
   IP addresses in the White IP Access List are excluded from being enforced two-
   factor authentication.
 *  Thread Starter [mgmmedia](https://wordpress.org/support/users/mgmmedia/)
 * (@mgmmedia)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/2fa-doesnt-work-2/#post-12061382)
 * That was the thing xD
 * Tried it with browserstack and it worked perfect.
 * Thank 🙂

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘2FA doesn’t work’ is closed to new replies.

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## Tags

 * [2fa](https://wordpress.org/support/topic-tag/2fa/)

 * 5 replies
 * 2 participants
 * Last reply from: [mgmmedia](https://wordpress.org/support/users/mgmmedia/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/2fa-doesnt-work-2/#post-12061382)
 * Status: resolved