Title: 2FA ISSUE
Last modified: November 28, 2019

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# 2FA ISSUE

 *  Resolved [kbelectric](https://wordpress.org/support/users/kbelectric/)
 * (@kbelectric)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/2fa-issue/)
 * logged into my site yesterday and noticed 2FA was not working so was able to 
   log straight into my website without authentication,on inspection 2FA was showing
   not active on my user account,so using google auth i rescanned with my phone 
   and follow procedure,
    page showed now activated for me,so logged out to test
   and still no 2FA auth required,checked user accounts and again showed 2FA not
   activated,activated 2FA again and instead of logging out went straight to user
   accounts page,it show not active,my site did update to wordpress 7.3 about 3 
   weeks ago PHP is 7.2.23 Wordfence is 7.4.1. I did try to set up new admin user
   but same thing happening. Please advise

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Support [wfscott](https://wordpress.org/support/users/wfscott/)
 * (@wfscott)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/2fa-issue/#post-12198697)
 * [@kbelectric](https://wordpress.org/support/users/kbelectric/)
 * Thanks for writing in about the issue.
 * It is possible the changes aren’t saving to the database, or a plugin is conflicting.
 * Are you able to try disabling all your other plugins and try adding the 2FA again
   and logging in and out?
 * Also, please send diagnostics to wftest @ wordfence dot com and put your username
   in the corresponding field. Please let me know here when that is sent.
 * Thanks,
    Scott
 *  Thread Starter [kbelectric](https://wordpress.org/support/users/kbelectric/)
 * (@kbelectric)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/2fa-issue/#post-12208835)
 * [@wfscott](https://wordpress.org/support/users/wfscott/)
 * Email sent
 *  Plugin Support [wfscott](https://wordpress.org/support/users/wfscott/)
 * (@wfscott)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/2fa-issue/#post-12210372)
 * Thanks, Keith.
 * I do not see the diagnostics, however, I do see the logs you sent.
 * Do you see the Send Report by Email button at the top of the Wordfence > Tools
   > Diagnostics page? If so, please sent that over and let me know when it is sent.
 *  Thread Starter [kbelectric](https://wordpress.org/support/users/kbelectric/)
 * (@kbelectric)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/2fa-issue/#post-12212022)
 * [@wfscott](https://wordpress.org/support/users/wfscott/) report sent
 *  Plugin Support [wfscott](https://wordpress.org/support/users/wfscott/)
 * (@wfscott)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/2fa-issue/#post-12221445)
 * [@kbelectric](https://wordpress.org/support/users/kbelectric/)
 * Thanks for sending that over, and thanks for your patience.
 * I do not see anything standing out that may conflict as far as other plugins,
   however, I do see that you are using what appears to be a custom theme. Can you
   please test the issue while using a default theme, such as Twenty Nineteen and
   let me know if it persists?
 * Thanks,
    Scott
 *  Thread Starter [kbelectric](https://wordpress.org/support/users/kbelectric/)
 * (@kbelectric)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/2fa-issue/#post-12224649)
 * [@wfscott](https://wordpress.org/support/users/wfscott/)
 * sent email
 *  Thread Starter [kbelectric](https://wordpress.org/support/users/kbelectric/)
 * (@kbelectric)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/2fa-issue/#post-12227040)
 * [@wfscott](https://wordpress.org/support/users/wfscott/)
 * replied to your email
 *  [WFGerroald](https://wordpress.org/support/users/wfgerald/)
 * (@wfgerald)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/2fa-issue/#post-12259178)
 * Hey [@kbelectric](https://wordpress.org/support/users/kbelectric/),
 * Do you happen to have the **Grace period to require 2FA** or **Allow remembering
   device for 30 days** features enabled? You can find them in **Wordfence > Login
   Security > Settings**.
 * Thanks,
 * Gerroald
 *  [WFGerroald](https://wordpress.org/support/users/wfgerald/)
 * (@wfgerald)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/2fa-issue/#post-12297133)
 * Hey [@kbelectric](https://wordpress.org/support/users/kbelectric/),
 * We haven’t heard back from you in a while, so I’ve gone ahead and marked this
   thread as resolved.
 * Please feel free to open another thread if you’re still having issues with Wordfence.
 * Thanks,
 * Gerroald

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘2FA ISSUE’ is closed to new replies.

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## Tags

 * [2fa](https://wordpress.org/support/topic-tag/2fa/)
 * [activate](https://wordpress.org/support/topic-tag/activate/)

 * 9 replies
 * 3 participants
 * Last reply from: [WFGerroald](https://wordpress.org/support/users/wfgerald/)
 * Last activity: [6 years, 4 months ago](https://wordpress.org/support/topic/2fa-issue/#post-12297133)
 * Status: resolved