Title: 2FA issues with Authenticator
Last modified: July 17, 2023

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# 2FA issues with Authenticator

 *  Resolved [blakhokage](https://wordpress.org/support/users/blakhokage/)
 * (@blakhokage)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/2fa-issues-with-authenticator/)
 * I did a malware cleanup under GoDaddy but they said it had nothing to do with
   WordPress that it seems an update forced 2FA to activate and now I can’t login
   to my WP site. I thought I had setup the Authenticator with the shortname WFI
   but the codes generated do not work.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2F2fa-issues-with-authenticator%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [WFSupport](https://wordpress.org/support/users/wfsupport/)
 * (@wfsupport)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/2fa-issues-with-authenticator/#post-16902673)
 * Thanks for reaching out. I’m happy to provide you instructions on how to get 
   back in.
 * If you have lost or replaced your old phone and can no longer access your site(
   s), and you have misplaced the 2FA backup codes, there are 2 ways to get back
   into the site.
 * The first way is if you have added the site in Wordfence Central (a free site
   management tool in your account on wordfence.com).
    -  Login to Wordfence.com and look for the Configuration tab.
    - Click the gear icon at the end of the row that the site you need to access
      is on.
    - Scroll down to the Login Security Options section and expand it by clicking
      the small black arrow to the right.
    - In the section that says “Allowlisted IP addresses that bypass 2FA” add your
      public facing IP address.
      NOTE : You can get your public facing IP by [clicking this link](https://www.whatsmyip.org/).
    - Scroll back to the top of the screen and save the changes.
      You should now 
      be able to login to your site with just a username and password.
 * If you haven’t added your site to Wordfence Central follow these steps.
    - Please use FTP/SFTP — or any file manager your web host provides via their
      administration panel.
    - Look inside the **/wp-content/plugins/** directory and rename the **wordfence**
      directory to **wordfence.bak**. This will deactivate Wordfence and allow you
      to login without the 2FA code.
 * Once you have logged in to your WordPress admin you can name the folder back 
   to **wordfence** again.
 * Go to your user profile and add 2FA back to your account, making sure to download
   the backup codes in case of problems in the future.
   Mia
 *  Thread Starter [blakhokage](https://wordpress.org/support/users/blakhokage/)
 * (@blakhokage)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/2fa-issues-with-authenticator/#post-16902772)
 * You are freaking awesome Mia.
 * I was able to use get in via renaming the plugin. Thank you.
 *  [WFSupport](https://wordpress.org/support/users/wfsupport/)
 * (@wfsupport)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/2fa-issues-with-authenticator/#post-16903795)
 * lol No problem at all! 
   That trick will work with most any plugin you have installed
   to quickly deactivate it if the site is having problems. Mia

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘2FA issues with Authenticator’ is closed to new replies.

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## Tags

 * [2fa](https://wordpress.org/support/topic-tag/2fa/)
 * [plugin](https://wordpress.org/support/topic-tag/plugin/)
 * [update](https://wordpress.org/support/topic-tag/update/)

 * 3 replies
 * 2 participants
 * Last reply from: [WFSupport](https://wordpress.org/support/users/wfsupport/)
 * Last activity: [2 years, 10 months ago](https://wordpress.org/support/topic/2fa-issues-with-authenticator/#post-16903795)
 * Status: resolved