Title: 2FA Problem
Last modified: July 4, 2021

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# 2FA Problem

 *  Resolved [crashbit666](https://wordpress.org/support/users/crashbit666/)
 * (@crashbit666)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/2fa-problem/)
 * If I activate 2FA, when I try to connect to website,first appears a QR-CODE, 
   but when I try to add with Google Aunthenticator App, applicataion says ERROR:
   No se reconoce la clave.
 * Translate: Error, key not recognized.
 * I try with other phone with same problem. Google Authenticator is up to date,
   wordpress and woocommerce too.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2F2fa-problem%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Stanimir Stoyanov](https://wordpress.org/support/users/sstoqnov/)
 * (@sstoqnov)
 * SiteGround Representative
 * [4 years, 11 months ago](https://wordpress.org/support/topic/2fa-problem/#post-14625838)
 * Hey [@crashbit666](https://wordpress.org/support/users/crashbit666/)
 * Please re-enable the 2FA and try again. If the issue still exists, let us know
   and we will check it again.
 * Regards,
    Satnimir
 *  Thread Starter [crashbit666](https://wordpress.org/support/users/crashbit666/)
 * (@crashbit666)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/2fa-problem/#post-14625854)
 * Hi
 * Yesterday I try to enable and re-enable three times with same result.
 * I try to remove all caches with same result.
 * When I try to add qr code with Google authenticator, it says key not recognized.
 * I try with incognito window.
 *  Thread Starter [crashbit666](https://wordpress.org/support/users/crashbit666/)
 * (@crashbit666)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/2fa-problem/#post-14629209)
 * Now I try again with same problem. It knows the qr is invalid and every time 
   I try, it showss same qr-code.
 * The code is not recognized by google authenticator app.
 *  Thread Starter [crashbit666](https://wordpress.org/support/users/crashbit666/)
 * (@crashbit666)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/2fa-problem/#post-14651364)
 * I change to not resolved becouse the problem still persist.
 * When I activate two factor authentication and try to log in with incognito window,
   it shows a qr. But when I try to add qr to google authentication app, it says
   an error.
 * Invalid key
 *  Plugin Author [Stanimir Stoyanov](https://wordpress.org/support/users/sstoqnov/)
 * (@sstoqnov)
 * SiteGround Representative
 * [4 years, 10 months ago](https://wordpress.org/support/topic/2fa-problem/#post-14651393)
 * Hey [@crashbit666](https://wordpress.org/support/users/crashbit666/)
 * We have found the problem and will release a new version this week that will 
   address the issue.
 * Regards,
    Stanimir

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘2FA Problem’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [Stanimir Stoyanov](https://wordpress.org/support/users/sstoqnov/)
 * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/2fa-problem/#post-14651393)
 * Status: resolved