2FA QR code not showing up

  • Resolved gcolla

    (@gcolla)


    1 year, 4 months ago

    Hello,

    I´ve enabled the 2FA but I only can access my website with the recovering codes. I want to enable the authentication with Google Authenticator but can’t get the QR code. I’ve followed the instructions until step 5 below, and got stuck because my Login Security page doesnt show any QR code. Could you help me on this?

    “

    Enabling two-factor authentication:

    1. Go to the Wordfence “Login Security” page.
    2. For admins, this is on the main Wordfence menu.
    3. For other users, this is a separate menu item with a Wordfence logo.
    4. Open your authenticator application and add a new entry. Most apps have a plus sign symbol or a tiny QR code symbol.
    5. Scan the QR code on the “Login Security” page. Your authenticator application should then display a six-digit code.”

    Thanks!

    Giovani

Viewing 1 replies (of 1 total)
  • Plugin Support wfmargaret

    (@wfmargaret)

    1 year, 4 months ago

    Hi Giovani,

    Thank you for reaching out! It sounds like you currently have 2FA activated on the account. In Wordfence > Login Security, please select Deactivate to remove 2FA on the account.

    After deactivating, the page will refresh and display both a QR code and new recovery codes. You can then scan the QR code to add the 2FA details to your authenticator. Enter the six-digit code in step 2 and click Activate to reenable 2FA on the account.

    Please let me know if you run into any issues!

    Thanks,
    Margaret

Viewing 1 replies (of 1 total)

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