Title: 2FA User Activate Button Greyed Out with Valid Code
Last modified: August 20, 2025

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# 2FA User Activate Button Greyed Out with Valid Code

 *  Resolved [Bluetera](https://wordpress.org/support/users/afemaleprodigy/)
 * (@afemaleprodigy)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/2fa-user-activate-button-greyed-out-with-valid-code/)
 * I recently activated Wordfence 2FA as a requirement for admins and other manager
   roles. Multiple users have been able to activate 2FA with no problem. But I have
   one user that is unable to activate 2FA. They are currently in a grace period.
   They have tried Google, Microsoft and Authy authenticator apps (new app installations).
   When they attempt to enter the app provided code, within the time limit, into
   the Wordfence field just below the recovery codes, the “Activate” button remains
   greyed out. They are unable to click the button/the button is unresponsive. There
   are no errors or messages indicating a problem. Any ideas on how to resolve this
   issue?

Viewing 1 replies (of 1 total)

 *  Plugin Support [wfmargaret](https://wordpress.org/support/users/wfmargaret/)
 * (@wfmargaret)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/2fa-user-activate-button-greyed-out-with-valid-code/#post-18607344)
 * Hi [@afemaleprodigy](https://wordpress.org/support/users/afemaleprodigy/),
 * Thanks for reaching out!
 * Since this is only happening with one user, this is likely due to a browser extension
   breaking our JavaScript. Please have them try from a different internet browser
   where all browser extensions have been disabled — don’t use a private or incognito
   session.
 * If they don’t have the same issue in the other internet browser where all browser
   extensions have been disabled, then see if they still have the issue in their
   normal browser. If they do, then that indicates a browser extension in their 
   normal browser is breaking our JavaScript.
 * Let me know how it goes!
 * Thanks,
   Margaret

Viewing 1 replies (of 1 total)

The topic ‘2FA User Activate Button Greyed Out with Valid Code’ is closed to new
replies.

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## Tags

 * [2 Factor Authentication](https://wordpress.org/support/topic-tag/2-factor-authentication/)
 * [2fa](https://wordpress.org/support/topic-tag/2fa/)

 * 1 reply
 * 2 participants
 * Last reply from: [wfmargaret](https://wordpress.org/support/users/wfmargaret/)
 * Last activity: [9 months, 3 weeks ago](https://wordpress.org/support/topic/2fa-user-activate-button-greyed-out-with-valid-code/#post-18607344)
 * Status: resolved