Title: 3D secure failed – order set as processing
Last modified: November 27, 2023

---

# 3D secure failed – order set as processing

 *  Resolved [Andrej Srna](https://wordpress.org/support/users/reesher/)
 * (@reesher)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/3d-secure-failed-order-set-as-processing/)
 * Hello,
 * I found a bug within the plugin. My customer in the final step failed the 3D 
   secure verification, I presume the order should be then automatically set to 
   failed.
 * However the order in my WooCommerce store was set as “Processing”, where I could
   see that the order was successfully payed.
 * However if I check the order via Stripe, I see that is incomplete with following
   error: 3D Secure attempt failed. The customer failed 3D Secure authentication.
 * Could you please verify the issue? I got the call from customer where she was
   confused, I think the best option is just to set it to failed order when they
   fail stripe or stripe is incomplete!
 * Thanks!
 * Andy
 * ![](https://i0.wp.com/fitdoplnky.sk/wp-content/uploads/2023/11/Snimka-obrazovky-
   2023-11-27-o-15.24.58.png?ssl=1)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/)
 * (@mrclayton)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/3d-secure-failed-order-set-as-processing/#post-17233293)
 * Hi [@reesher](https://wordpress.org/support/users/reesher/)
 * > I found a bug within the plugin.
 * People often think they have identified a bug in the plugin but it’s almost always
   related to how their site is setup and the plugins they’re using.
 * > However the order in my WooCommerce store was set as “Processing”, where I 
   > could see that the order was successfully payed.
 * The Stripe plugin never sets the order’s status to processing when the payment
   requires 3DS. Some other functionality on your site is updating the order’s status.
 * Here is how it works:
    1. Customer enters card information in card form and clicks place order button
    2. WooCommerce receives ajax request, validates the checkout page fields, then 
       creates the WooCommerce order.
    3. WooCommerce calls the payment plugin to process the payment for the order.
    4. The Stripe plugin determines if 3DS is needed and if yes, returns control to
       the checkout page where the 3DS authentication screen is rendered. There is 
       no manipulation of the order’s status.
    5. Customer fails 3DS, then they remain on checkout page to use alternative payment
       method. Or, 3DS succeeds and the payment is then finalized via an ajax request.
 * The order’s status gets updated by WooCommerce when the `WC_Order::payment_complete()`
   function is called. That isn’t called by the Stripe plugin until the payment 
   intent’s status is `succeeded`.
 * I recommend you enabled the Stripe plugin’s test mode option on a staging site
   and use some 3DS test cards to try and narrow down what plugin might be updating
   the order’s status.
 * Kind Regards
 *  Thread Starter [Andrej Srna](https://wordpress.org/support/users/reesher/)
 * (@reesher)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/3d-secure-failed-order-set-as-processing/#post-17283119)
 * Thank you for your responsive, I will try to debug this over the weekend. Just
   to ask, is it possible to cancel the order if 3DS fails?
 *  Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/)
 * (@mrclayton)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/3d-secure-failed-order-set-as-processing/#post-17290155)
 * > is it possible to cancel the order if 3DS fails?
 * The plugin is designed to set the order’s status to `failed` if the payment fails.
   That includes a failure due to 3DS.
 * KInd Regards

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘3D secure failed – order set as processing’ is closed to new replies.

 * ![](https://ps.w.org/woo-stripe-payment/assets/icon-256x256.png?rev=2611337)
 * [Payment Plugins for Stripe WooCommerce](https://wordpress.org/plugins/woo-stripe-payment/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-stripe-payment/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-stripe-payment/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-stripe-payment/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-stripe-payment/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-stripe-payment/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Clayton R](https://wordpress.org/support/users/mrclayton/)
 * Last activity: [2 years, 5 months ago](https://wordpress.org/support/topic/3d-secure-failed-order-set-as-processing/#post-17290155)
 * Status: resolved