Title: 403 error
Last modified: April 23, 2020

---

# 403 error

 *  Resolved [bd2020](https://wordpress.org/support/users/bd2020/)
 * (@bd2020)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/403-error-91/)
 * Hi, I had not realized you had responded. I had the host provider re:authorize
   my ISP but they won’t do it again! I’m blocked again. How do I: “rename the Wordfence
   plugin directory to something like wordfence.bak.” I am new at this. If I don’t
   have access to the site?
 * Thanks Lisa
 * Original question:
 * Hi, I have taken over looking after a site that I did not create. All of a sudden
   I get a 403 error The following error occurred:
 * You are not permitted to access the requested URL.
    Please contact the webmaster
   with any queries.
 * I’ve tried to see how to fix but I can’t even log into the site. I am pretty 
   sure they have word Wordfence. Can someone help me out?
 * Hey @bd2020m,
 * The quickest way back into the site will be to rename the Wordfence plugin directory
   to something like wordfence.bak. Once you’re back in the site you can rename 
   it back to re-enable it. Then you can navigate to Wordfence > Live Traffic to
   view why this lockout has happened. If you’d like, you can share the expanded
   Details as to why the lockout happened, and we can advise on how to prevent this
   in the future.
 * Please let me know how it goes.
 * Thanks,
 * Gerroald
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2F403-error-91%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [bd2020](https://wordpress.org/support/users/bd2020/)
 * (@bd2020)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/403-error-91/#post-12720602)
 * Hi, I had not realized you had responded. I had the host provider re:authorize
   my ISP but they won’t do it again! I’m blocked again. How do I: “rename the Wordfence
   plugin directory to something like wordfence.bak.” I am new at this. If I don’t
   have access to the site?
 * Thanks Lisa
 *  [WFSupport](https://wordpress.org/support/users/wfsupport/)
 * (@wfsupport)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/403-error-91/#post-12740922)
 * You could use either FTP to access the site, navigate to the wp-content/plugins
   folder and then rename it to wordfence.bak or do the same thing with any file
   explorer provided in the hosting control panel. Most of the time renaming a folder
   is as simple as right clicking it and typing in the new name.
 * Tim
 *  [WFGerroald](https://wordpress.org/support/users/wfgerald/)
 * (@wfgerald)
 * [6 years ago](https://wordpress.org/support/topic/403-error-91/#post-12902286)
 * Hey [@bd2020](https://wordpress.org/support/users/bd2020/),
 * We haven’t heard back from you in a while, so I’ve gone ahead and marked this
   thread as resolved.
 * Please feel free to open another thread if you’re still having issues with Wordfence.
 * Thanks,
 * Gerroald

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘403 error’ is closed to new replies.

 * ![](https://ps.w.org/wordfence/assets/icon.svg?rev=2070865)
 * [Wordfence Security - Firewall, Malware Scan, and Login Security](https://wordpress.org/plugins/wordfence/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wordfence/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wordfence/)
 * [Active Topics](https://wordpress.org/support/plugin/wordfence/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wordfence/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wordfence/reviews/)

## Tags

 * [403 error](https://wordpress.org/support/topic-tag/403-error/)
 * [blocked](https://wordpress.org/support/topic-tag/blocked/)
 * [locked out](https://wordpress.org/support/topic-tag/locked-out/)

 * 3 replies
 * 3 participants
 * Last reply from: [WFGerroald](https://wordpress.org/support/users/wfgerald/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/403-error-91/#post-12902286)
 * Status: resolved