Title: 403 errors
Last modified: August 16, 2018

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# 403 errors

 *  Resolved [Cliffe](https://wordpress.org/support/users/cliffevans/)
 * (@cliffevans)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/403-errors-4/)
 * Get this error and others like it!
    Error processing file: There was an error
   and your request was not processed. (Could not download file (403 Forbidden).)
   23.jpg. The jpg’s are all there! my hosting support have lookedat the problem,
   here is their responce. “Hello Clifford,
 * Thank you, I’ve managed to log in. Some upload folder permissions were off which
   I’ve adjusted, it now shows a different error:
 *  Error processing file:
    There was an error and your request was not processed.(
   Too many inaccessible URLs from the same domain, please check accessibility and
   try again.)
 * I can’t see anything server-side that would cause this and there’s nothing showing
   in the logs. I’d recommend checking this one with the plugin developers:
 * [https://wordpress.org/support/plugin/shortpixel-image-optimiser](https://wordpress.org/support/plugin/shortpixel-image-optimiser)
 * Kind regards,
 * Aaron2
 * Can any body help please.

Viewing 1 replies (of 1 total)

 *  Plugin Author [ShortPixel](https://wordpress.org/support/users/shortpixel/)
 * (@shortpixel)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/403-errors-4/#post-10602090)
 * Hi,
    thanks for your message and sorry to hear about this issue.
 * I most cases the error you received happens because you have a HTTP AUTH set 
   up in place. That means that one needs a user&pass to access your site/files.
 * Please note that we have a setting in _Settings/ShortPixel_ and then _Advanced_
   tab where you can set a user&pass.
 * If you still cannot get over this issue please contact us directly [here](https://shortpixel.com/contact)
   with your API Key and we’ll assist you.
    That is the fastest way.
 * Thanks,
    Alex

Viewing 1 replies (of 1 total)

The topic ‘403 errors’ is closed to new replies.

 * ![](https://ps.w.org/shortpixel-image-optimiser/assets/icon-256x256.gif?rev=3245715)
 * [ShortPixel Image Optimizer - Optimize Images, Convert WebP & AVIF](https://wordpress.org/plugins/shortpixel-image-optimiser/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/shortpixel-image-optimiser/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/shortpixel-image-optimiser/)
 * [Active Topics](https://wordpress.org/support/plugin/shortpixel-image-optimiser/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/shortpixel-image-optimiser/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/shortpixel-image-optimiser/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [ShortPixel](https://wordpress.org/support/users/shortpixel/)
 * Last activity: [7 years, 9 months ago](https://wordpress.org/support/topic/403-errors-4/#post-10602090)
 * Status: resolved