Title: 403 Forbidden https://chimpstatic.com/mcjs-connected/js/users/###.jps
Last modified: February 13, 2024

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# 403 Forbidden https://chimpstatic.com/mcjs-connected/js/users/###.jps

 *  Resolved [SLV](https://wordpress.org/support/users/dwnl/)
 * (@dwnl)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/403-forbidden-https-chimpstatic-com-mcjs-connected-js-users-jps/)
 * Hello,
 * I have this error in my stores
 * [https://chimpstatic.com/mcjs-connected/js/users/28ab49f91182085078eb8f2c4/bb853c1869aa72b99b5ff2a66.js](https://chimpstatic.com/mcjs-connected/js/users/28ab49f91182085078eb8f2c4/bb853c1869aa72b99b5ff2a66.js)
 * 403 Forbidden
 * strict-origin-when-cross-origin
 * It is being blocked by your server? ie. 403 forbidden.
 * Generally what this means is that the webserver does not have permission to access
   the file.
   How to solve this?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Jordan Rich](https://wordpress.org/support/users/builtbyjordan/)
 * (@builtbyjordan)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/403-forbidden-https-chimpstatic-com-mcjs-connected-js-users-jps/#post-17426363)
 * Hey there
 * The Chimpstatic script is a script that is loaded into a user’s theme when the
   Mailchimp for WooCommerce plugin is activated. It is used to load features from
   Mailchimp, specifically pop-up forms.
 * If an error 403 forbidden occurs with the Chimpstatic script in Mailchimp for
   WooCommerce, it could be caused by several factors related to the hosting environment.
   Here are some troubleshooting steps to resolve this issue:
 * Update Your Versions: Make sure you are using the latest version of the Mailchimp
   for WooCommerce plugin and that you have the required minimum versions of WordPress,
   WooCommerce, and PHP.
 * **Enable Remote Diagnostics**: In the plugin’s settings tab, enable “Remote diagnostics”.
   This will allow the plugin to attempt to reactivate the webhook remotely every
   few hours.
 * **Check for Blocked Access**: Contact your hosting provider or firewall service
   to see if they are blocking access from the Mailchimp servers that are trying
   to verify the webhook. Specifically, check if anything is being blocked from 
   the endpoint: wp-json/mailchimp-for-woocommerce/v1/member-sync.
 * **Disable Server-Side Caching**: Temporarily disable any caching plugins or add
   a “do not cache” instruction for the plugin’s API path: wp-json/mailchimp-for-
   woocommerce/v1/member-sync.
 * **Validate REST AP**I: Check if the REST API is working correctly by accessing
   the following URL using a guest browser: /wp-json/mailchimp-for-woocommerce/v1/
   ping. If this feature is turned off for the API path, it may cause issues.
 * **Allow Through Firewall**: If the previous steps fail, you may need to allow
   anything coming through the firewall for the following URL: /wp-json/mailchimp-
   for-woocommerce/v1/member-sync.
 * If none of these troubleshooting steps resolve the issue, it is recommended to
   reach out to Mailchimp support for further assistance.
 *  Thread Starter [SLV](https://wordpress.org/support/users/dwnl/)
 * (@dwnl)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/403-forbidden-https-chimpstatic-com-mcjs-connected-js-users-jps/#post-17447936)
 * It resolved itself somehow.
 *  [Kingyyyy](https://wordpress.org/support/users/kingyyyy/)
 * (@kingyyyy)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/403-forbidden-https-chimpstatic-com-mcjs-connected-js-users-jps/#post-17470526)
 * Happened to me too, at the time this thread was made. Didn’t realise for 3 days.
   
   Had to “**Enable Remote Diagnostics**” and then switch it off – which I think
   was the thing that fixed it.Then had to sync 26000+ orders, which took over 15
   hours, and only 20000+ were synced, which I assume is to do with the issue that
   has a PR on Git.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘403 Forbidden https://chimpstatic.com/mcjs-connected/js/users/###.jps’
is closed to new replies.

 * ![](https://ps.w.org/mailchimp-for-woocommerce/assets/icon-256x256.png?rev=1509501)
 * [Mailchimp for WooCommerce](https://wordpress.org/plugins/mailchimp-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/unresolved/)
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## Tags

 * [403 Forbidden](https://wordpress.org/support/topic-tag/403-forbidden/)
 * [js](https://wordpress.org/support/topic-tag/js/)

 * 3 replies
 * 3 participants
 * Last reply from: [Kingyyyy](https://wordpress.org/support/users/kingyyyy/)
 * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/403-forbidden-https-chimpstatic-com-mcjs-connected-js-users-jps/#post-17470526)
 * Status: resolved