Title: 404 Error when submitting Last modified: August 21, 2016 --- # 404 Error when submitting * Resolved [MillicentDelune](https://wordpress.org/support/users/millicentdelune/) * (@millicentdelune) * [11 years, 11 months ago](https://wordpress.org/support/topic/404-error-when-submitting/) * Hi there, * Thanks for making awesome surveys it’s such a great tool! * At the moment I am having some difficulties as when my reader to to submit their survey a 404 error occurs and they are unable to submit. Do you know why this happens? * thanks so much * Millie * [https://wordpress.org/plugins/awesome-surveys/](https://wordpress.org/plugins/awesome-surveys/) Viewing 15 replies - 1 through 15 (of 19 total) 1 [2](https://wordpress.org/support/topic/404-error-when-submitting/page/2/?output_format=md) [→](https://wordpress.org/support/topic/404-error-when-submitting/page/2/?output_format=md) * Plugin Author [Will Brubaker](https://wordpress.org/support/users/willthewebmechanic/) * (@willthewebmechanic) * Automattic Happiness Engineer * [11 years, 11 months ago](https://wordpress.org/support/topic/404-error-when-submitting/#post-5054342) * Hi Millie, * Thanks for the feedback. I’m sorry to hear that you’re having troubles. * I don’t know why the 404 error might be happening, but if you could provide a link to where the survey in question is, I would be happy to take a look and try to help you out. * Thread Starter [MillicentDelune](https://wordpress.org/support/users/millicentdelune/) * (@millicentdelune) * [11 years, 11 months ago](https://wordpress.org/support/topic/404-error-when-submitting/#post-5054352) * No problem thanks for getting back to me so quickly * Here is the post [http://fortheloveoflingerie.com/insiders/](http://fortheloveoflingerie.com/insiders/) * Thread Starter [MillicentDelune](https://wordpress.org/support/users/millicentdelune/) * (@millicentdelune) * [11 years, 11 months ago](https://wordpress.org/support/topic/404-error-when-submitting/#post-5054360) * Please let me know if it’s fixable as soon as you can so I can come up with an alternative solution if not. * Thanks again Will 🙂 * Plugin Author [Will Brubaker](https://wordpress.org/support/users/willthewebmechanic/) * (@willthewebmechanic) * Automattic Happiness Engineer * [11 years, 11 months ago](https://wordpress.org/support/topic/404-error-when-submitting/#post-5054366) * The 404 is being caused because the javascript for Awesome Surveys is not being loaded, so the survey is not being submitted via AJAX. My best guess is that W3 total cache is blocking/removing the necessary javascript. * To verify, can you do this? * under the W3 Total Cache menu: Performance > General Settings > Minify Uncheck the ‘Enable’ checkbox & press ‘Save All Settings’ * Let me know when that is done and I’ll take another look at your site. * Thread Starter [MillicentDelune](https://wordpress.org/support/users/millicentdelune/) * (@millicentdelune) * [11 years, 11 months ago](https://wordpress.org/support/topic/404-error-when-submitting/#post-5054373) * No problem, I unchecked the enabled JS minify setting checkbox. Did you need the CSS disabled as well or just the above. * Thanks again . * Plugin Author [Will Brubaker](https://wordpress.org/support/users/willthewebmechanic/) * (@willthewebmechanic) * Automattic Happiness Engineer * [11 years, 11 months ago](https://wordpress.org/support/topic/404-error-when-submitting/#post-5054374) * I’m not sure that’s the right checkbox. * Here’s a link to a screenshot of what needs to be disabled: [http://willthewebmechanic.com/w3-settings.png](http://willthewebmechanic.com/w3-settings.png) * Thread Starter [MillicentDelune](https://wordpress.org/support/users/millicentdelune/) * (@millicentdelune) * [11 years, 11 months ago](https://wordpress.org/support/topic/404-error-when-submitting/#post-5054376) * Oh I’m currently using wordpress.org however I’ve taken screenshots, maybe that will be of more help. [http://www.screencast.com/t/5hsxAYvV5n](http://www.screencast.com/t/5hsxAYvV5n) [http://www.screencast.com/t/VjBBimsNJc](http://www.screencast.com/t/VjBBimsNJc) [http://www.screencast.com/t/Jis4XIIKF](http://www.screencast.com/t/Jis4XIIKF) [http://www.screencast.com/t/K7rhay7sb](http://www.screencast.com/t/K7rhay7sb) [http://www.screencast.com/t/K5FrJkEYZ01h](http://www.screencast.com/t/K5FrJkEYZ01h) * Let me know how you go, and again, thankyou for your help. 🙂 * Plugin Author [Will Brubaker](https://wordpress.org/support/users/willthewebmechanic/) * (@willthewebmechanic) * Automattic Happiness Engineer * [11 years, 11 months ago](https://wordpress.org/support/topic/404-error-when-submitting/#post-5054377) * The settings in my provided screenshot can be accessed under: * Performance > General Settings * Thread Starter [MillicentDelune](https://wordpress.org/support/users/millicentdelune/) * (@millicentdelune) * [11 years, 11 months ago](https://wordpress.org/support/topic/404-error-when-submitting/#post-5054378) * Sweet, found. It seems to be already unchecked. Is there anything else I could try? * Plugin Author [Will Brubaker](https://wordpress.org/support/users/willthewebmechanic/) * (@willthewebmechanic) * Automattic Happiness Engineer * [11 years, 11 months ago](https://wordpress.org/support/topic/404-error-when-submitting/#post-5054380) * On the same ‘General Settings’ screen can you find the ‘Debug’ box and, if you are able to check the checkbox for ‘Minify’ do that, and again ‘Save All Settings’ * Thread Starter [MillicentDelune](https://wordpress.org/support/users/millicentdelune/) * (@millicentdelune) * [11 years, 11 months ago](https://wordpress.org/support/topic/404-error-when-submitting/#post-5054381) * I am unable to check the minify box * Plugin Author [Will Brubaker](https://wordpress.org/support/users/willthewebmechanic/) * (@willthewebmechanic) * Automattic Happiness Engineer * [11 years, 11 months ago](https://wordpress.org/support/topic/404-error-when-submitting/#post-5054382) * What other plugins do you have installed that might be altering the loading of javascript? * Thread Starter [MillicentDelune](https://wordpress.org/support/users/millicentdelune/) * (@millicentdelune) * [11 years, 11 months ago](https://wordpress.org/support/topic/404-error-when-submitting/#post-5054383) * Sorry about this (I am still working everything out) I am unsure as to which could be interfering however these are what I have installed at the moment * Askimet Async JS and CSS BWP Google XML Sitemaps Contact Form Digg digg Disqus Comment System Easy Custom Auto Excerpt Google Analytics Dashboard for WP MailChimp for WordPress Lite NextScripts: Social Networks Auto-Poster OptinMonster Shareaholic | share buttons, analytics, related content Subscribe / Connect / Follow Widget Swiftype Search TPC Memory Usage (Updated) * Use Google Libraries W3 Total Cache WordPress SEO WordPress to Buffer WP Missed Schedule * I’m not sure if that will be of help or not? * Plugin Author [Will Brubaker](https://wordpress.org/support/users/willthewebmechanic/) * (@willthewebmechanic) * Automattic Happiness Engineer * [11 years, 11 months ago](https://wordpress.org/support/topic/404-error-when-submitting/#post-5054388) * can you de-activate Async JS and CSS temporarily? * Thread Starter [MillicentDelune](https://wordpress.org/support/users/millicentdelune/) * (@millicentdelune) * [11 years, 11 months ago](https://wordpress.org/support/topic/404-error-when-submitting/#post-5054389) * Sure. It should be disabled now and I’ve cleared the cache. Viewing 15 replies - 1 through 15 (of 19 total) 1 [2](https://wordpress.org/support/topic/404-error-when-submitting/page/2/?output_format=md) [→](https://wordpress.org/support/topic/404-error-when-submitting/page/2/?output_format=md) The topic ‘404 Error when submitting’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/awesome-surveys_f9f9f9.svg) * [Awesome Surveys](https://wordpress.org/plugins/awesome-surveys/) * [Frequently Asked Questions](https://wordpress.org/plugins/awesome-surveys/#faq) * [Support Threads](https://wordpress.org/support/plugin/awesome-surveys/) * [Active Topics](https://wordpress.org/support/plugin/awesome-surveys/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/awesome-surveys/unresolved/) * [Reviews](https://wordpress.org/support/plugin/awesome-surveys/reviews/) * 19 replies * 2 participants * Last reply from: [MillicentDelune](https://wordpress.org/support/users/millicentdelune/) * Last activity: [11 years, 11 months ago](https://wordpress.org/support/topic/404-error-when-submitting/page/2/#post-5054398) * Status: resolved