Title: 500 internal server error – request timeout
Last modified: August 22, 2016

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# 500 internal server error – request timeout

 *  Resolved [dmcleod87](https://wordpress.org/support/users/dmcleod87/)
 * (@dmcleod87)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/500-internal-server-error-request-timeout/)
 * hi,
 * every time i try to run a backup job, the page takes forever to load then comes
   up with –
 * 500 internal server error – request timeout
 * any ideas what could be causing this?
 * i deactivated all plugins and tried again, no luck.
 * thanks
 * [https://wordpress.org/plugins/backwpup/](https://wordpress.org/plugins/backwpup/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [dmcleod87](https://wordpress.org/support/users/dmcleod87/)
 * (@dmcleod87)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/500-internal-server-error-request-timeout/#post-5943639)
 * forgot to mention i’m getting these errors in error_log –
 * [22-Mar-2015 02:05:27 UTC] PHP Warning: is_dir(): open_basedir restriction in
   effect. File(/) is not within the allowed path(s): (/home/discipli:/usr/lib/php:/
   usr/php4/lib/php:/usr/local/lib/php:/usr/local/php4/lib/php:/tmp) in /home/discipli/
   public_html/wp-includes/functions.php on line 1497
 * [22-Mar-2015 02:05:27 UTC] PHP Fatal error: Allowed memory size of 67108864 bytes
   exhausted (tried to allocate 23068672 bytes) in /home/discipli/public_html/wp-
   includes/functions.php on line 1497
 * [22-Mar-2015 07:16:23 UTC] PHP Warning: opendir(/home/discipli/public_html/wp-
   content/uploads/backwpup-f64261/): failed to open dir: No such file or directory
   in /home/discipli/public_html/wp-content/plugins/backwpup/inc/class-job.php on
   line 2162
 *  Thread Starter [dmcleod87](https://wordpress.org/support/users/dmcleod87/)
 * (@dmcleod87)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/500-internal-server-error-request-timeout/#post-5943642)
 * disregard the post, i solved the issue. i reinstalled the plugin and setup a 
   new job and it appears to work fine now.
 * i think because i migrated the site from my local dev server to the live site
   there were some issues with directories changing.
 *  Plugin Contributor [Daniel Hüsken](https://wordpress.org/support/users/danielhuesken/)
 * (@danielhuesken)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/500-internal-server-error-request-timeout/#post-5943643)
 * Hello,
    Please have a look to job setting or Log settings if there a / only specified
   as path ?
 * I have improved the code a bit so that hopfule comes a error message with the
   next release if threr a path false configured.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘500 internal server error – request timeout’ is closed to new replies.

 * ![](https://ps.w.org/backwpup/assets/icon-256x256.png?rev=3236141)
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 * 3 replies
 * 2 participants
 * Last reply from: [Daniel Hüsken](https://wordpress.org/support/users/danielhuesken/)
 * Last activity: [11 years, 2 months ago](https://wordpress.org/support/topic/500-internal-server-error-request-timeout/#post-5943643)
 * Status: resolved