Title: 500 Server Error
Last modified: February 13, 2017

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# 500 Server Error

 *  Resolved [joand](https://wordpress.org/support/users/joand/)
 * (@joand)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/500-server-error-45/)
 * Hi (again!) [@capuderg](https://wordpress.org/support/users/capuderg/),
 * I am having a problem with a customer trying to install one of my themes. The
   dreaded 500 error is received. The error log file says the following:
 * [13-Feb-2017 14:44:41 UTC] PHP Fatal error: Class ‘XMLReader’ not found in /home/
   user/public_html/dev/wp-content/plugins/one-click-demo-import/vendor/proteusthemes/
   wp-content-importer-v2/src/WXRImporter.php on line 123
 * Is this a problem with their php setup on the server, or is it a problem with
   something missing from the OCDI files?
 * Thank you as always for your help.
 * Joan

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Gregor Capuder](https://wordpress.org/support/users/capuderg/)
 * (@capuderg)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/500-server-error-45/#post-8800125)
 * Hi Joan,
 * the issue is with their PHP setup on their server, it’s missing the php-xml module.
   This is very rare, that this PHP extension is not installed by default and that’s
   why the XMLReader class is not available.
 * They should contact their hosting support and they will be able to solve that
   for them.
 * Take care!
 *  Thread Starter [joand](https://wordpress.org/support/users/joand/)
 * (@joand)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/500-server-error-45/#post-8800293)
 * Okay thanks. I just wanted to make sure because the example error description
   on your site showed an error with wordpress-importer – but this error was in 
   your plugin. I will let her know what to ask the hosting company about.
 * Thank you!
 *  Thread Starter [joand](https://wordpress.org/support/users/joand/)
 * (@joand)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/500-server-error-45/#post-8800914)
 * Hi capuderg, Yes, that was the problem. She got it enabled, and everything worked
   as it should.
 * Thanks for your help!
 * Joan
 *  Plugin Author [Gregor Capuder](https://wordpress.org/support/users/capuderg/)
 * (@capuderg)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/500-server-error-45/#post-8802101)
 * Hi Joan,
 * great 🙂
 * No problem.
 * Have a nice day!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘500 Server Error’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [Gregor Capuder](https://wordpress.org/support/users/capuderg/)
 * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/500-server-error-45/#post-8802101)
 * Status: resolved